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Added 38 mins ago
S
Senior Customer Experience Associate - Saint- Eustache, Qc (15 H/Week)
Scotiabank
St. Eustache, MB
- Full-time
…Banking Branch Network, The Focus Is To Provide Exceptional Service Throughout The Customer’s Journey…
Added 38 mins ago
CO
Educational Technology and Multimedia Project Coordinator
College of New Caledonia
Prince George, BC
- Full-time
Demonstrated ability to model high quality, customer service orientation in all client interactions (internal and external). Helpdesk/client support and triage/technical problem-solving…
Added 38 mins ago
CH
Seasonal Holiday Team Lead- Georgian Mall
Cherry Hill Programs
Barrie, ON
- Part-time
Troubleshoot technical issues and escalate to IT or Local Management when needed
Added 38 mins ago
L
Seasonal Educator | SASKATOON
lululemon
Saskatoon, SK
- Full-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 38 mins ago
HI
Junior Technical Sales/Sales Assistant
Hillmar Industries Ltd.
Delta, BC
- Full-time
We are seeking a motivated, customer-focused Junior Technical Sales Representative to support business growth by developing new customer relationships, managing existing accounts, and…
Added 1 hour ago
CO
Senior System Operator (LEC)
City of North Vancouver
North Vancouver, BC
- Full-time
Escalate significant safety, operational, and service risks and provide technical recommendations that influence policies and procedures.
Added 1 hour ago
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Chief Growth Officer
Swift Recruit
Vaughan, ON
- $250,000 to $275,000 CAD / year
- Full-time
The business has earned an exceptional reputation through long-standing client relationships, high customer retention, and referrals generated by consistently delivering quality outcomes.…
Added 1 hour ago
Staff Systems Developer Manager, AlphaNet Core SRE
Google
Waterloo, ON
…externally-visible systems - have reliability, uptime appropriate to customer's needs and a fast rate of improvement. Additionally SRE’s will keep an ever-watchful eye on our systems…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
Rivière-Saint-Jean, QC
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 hour ago
IP
Administrative Support Coordinator
Indigenous Perspectives Society
Vancouver, BC
- Full-time
…Support Coordinator will be responsible for administrative and technical support tasks to assist with day-to-day operations and to support the psychiatric physicians providing patient…
Added 1 hour ago
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Commercial HVAC Service Technician
Captiveaire - Region 114 Western PA
PE · Prince, PE
- Full-time
“I enjoy the challenges that arise as a service technician and being able to see the satisfaction in the customer's eyes when I tell them the issue has been resolved.” – Field Service…
Added 1 hour ago
YC
user support technician
Youness Canada Immigration Ltd
Camrose, AB
- Full-time
Consult user guides, technical manuals and other documents to research and implement solutions
Added 2 hours ago
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General Projects Associate / Labourer (Part-Time)
Boardwalk
Calgary, AB
- Part-time
Strong commitment to providing excellent customer service
Added 2 hours ago
Channel Solutions Engineer
Verkada
Toronto, ON
…approach to physical security. The Channel SE is a trusted technical advisor for Verkada partners and plays a critical role in driving technical enablement, joint solution architectures,…
Added 2 hours ago
W
(CAN) Self Checkout Attendant
Walmart
Yorkton, SK
- Part-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
WC
(CAN) Self Checkout Attendant
Walmart Canada
Yorkton, SK
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
TS
Power Generation Technician
TalentSphere Staffing Solutions
Brampton, ON
- Temporary
…solutions, we are offering an opportunity to join their growing service team across multiple locations in Canada. This role supports critical infrastructure and industrial operations by…
Added 3 hours ago
AA
Analyste Qualité Opération
Airbus Aircraft
Montreal, QC
- Full-time
Sous la supervision du Chef de service Assurance qualité, l'Analyste qualité opération est responsable d'assurer l’analyse des non-conformités de nature Humaine, Technique et Fournisseur…
Added 3 hours ago
WC
Self checkout attendant
Walmart Canada
AB · Edmonton, AB
- Full-time
…interventions in a friendly, reassuring way and escalate cash or technical issues to the Customer Service…
Added 3 hours ago
L
Educator | Robson St.
lululemon
Vancouver, BC
- Part-time
The Educator role is the foundation of our success as an organization. Educators are experts in creating world-class customer service, or guest experience, in our retail stores. They are…
Added 3 hours ago
SI
Office Administrator, Student Supports & Admissions
Saskatchewan Indian Institute of Technologies (SIIT)
Saskatoon, SK
- Full-time
…and or working groups as assigned, including preparation for technical support; preparation of agenda, minute taking and minute…
Added 3 hours ago
NA
Client Manager, Commercial Agriculture & Equine
NFP, an Aon company (Canada)
Windsor, ON
- Full-time
…related commercial accounts. This role is client-facing and service-focused, with responsibility for delivering a strong client experience, supporting renewal and new business workflows,…
Added 3 hours ago
MD
Appeals Officer - Revenue Tax Specialist Senior/Principal
Minnesota Direct Care and Treatment
Saint-Paul, NB · St.-Paul, NB
- Full-time
Customer service and interpersonal skills sufficient to interact and negotiate with taxpayers and/or their representatives
Added 3 hours ago
A
Ingénieur En Mécanique / Mechanical Engineer
Actalent
Terrebonne, QC
- $46 to $77 CAD / hour
- Contract
…reliability and performance. Support customers and after-sales service teams with technical issues. Manage multiple projects and priorities…
Added 3 hours ago
HR
Field Service Mechanic
Herc Rentals
Fort Saskatchewan, AB
- Full-time
…businesses by offering high-quality equipment and exceptional customer service. The company also focuses on safety and sustainability, ensuring that its operations comply with Canadian…

Fastfrate Group

IT - After Hours Support - ASL Distribution (Oakville)

Oakville, ON, Canada

On-site

Apply About employer

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Job details

Workplace: On-site
Experience: 2 to 4 years of hands-on IT technical support, application support, or systems support experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

ASL Distribution is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

ASL Distribution Services Company Profile:

ASL Distribution, part of the Fastfrate Group, is a leader in Canadian transportation, warehousing and fulfillment services, supporting top North American brands with efficient, customer focused solutions.

With customized supply chain solutions, ASL’s transportation warehousing and fulfillment teams expertly manage the transportation, receiving, warehousing, picking, packing, and shipping of products with precision and efficiency.

It’s an energetic, fast-paced environment, ideal for individuals who excel in teamwork, problem solving, and building efficient solutions to move goods through the supply chain.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team-focused environment
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The After-Hours IT Support Analyst is responsible for providing evening operational support for critical business systems used across transportation, warehousing, and distribution operations. This role monitors and supports applications, EDI integrations, SQL databases, hardware, and warehouse technologies to ensure system availability and timely resolution of incidents outside regular business hours.

The position serves as the primary after-hours IT resource, investigating production issues, troubleshooting system and data-related problems, supporting end users, and escalating complex incidents when required. This role requires experience with application support, SQL-based data analysis, EDI transaction monitoring, and troubleshooting hardware in a fast-paced operational environment.

Hours of Work:
Monday to Friday, 5:00pm – 1:00am

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Temporary (3-month contract with possibility of extension)

Compensation:
Hourly Range: $50.00 - $80.00/ hour

Work Location & Environment:
2160 Buckingham Road, Oakville ON; Office environment

Key Accountabilities:

T Systems & Application Support

Provide after-hours technical support for business-critical applications, including WMS, TMS, delivery management, and internal systems.
Investigate and resolve application errors, system interruptions, and production support incidents.
Monitor system availability, scheduled jobs, integrations, and automated processes.
Troubleshoot Windows applications, user access, software configurations, and connectivity issues.
Escalate complex issues to the appropriate technical teams or vendors when necessary.

EDI & Integration Support

Monitor EDI transactions and integration processes between internal systems, customers, and trading partners.
Investigate failed transactions, missing files, transmission errors, and data mapping issues.
Troubleshoot EDI communication and processing errors.
Coordinate with internal teams and external partners to resolve integration-related issues.
Reprocess failed transactions using established procedures and maintain proper incident documentation.

Data & SQL Support

Use SQL queries to investigate data discrepancies, missing records, duplicate transactions, and processing issues.
Support data validation and reconciliation across operational systems.
Monitor data pipelines, scheduled imports, exports, and automated jobs.
Investigate data synchronization issues between business applications.
Work with developers and database administrators to resolve data-related incidents.
Follow established access controls and change procedures when handling production data.

Hardware, Peripherals & Warehouse Technology

Provide hands-on, on-site troubleshooting for desktops, laptops, printers, barcode scanners, RF handheld devices, and warehouse peripherals.
Support warehouse workstations, label printing, wireless connectivity, and device configuration.
Diagnose RF scanner connectivity and performance issues.
Provide support for basic network, Wi-Fi, and hardware-related problems.
Coordinate hardware replacements, troubleshooting, and vendor escalations when required.

Monitoring, Incident Management & Operational Support

Proactively monitor critical applications, integrations, infrastructure alerts, and operational processes.
Respond to incidents affecting warehouse, transportation, and delivery operations.
Prioritize incidents based on business impact and operational urgency.
Perform initial diagnosis, troubleshooting, and recovery using approved procedures.
Maintain incident tickets, troubleshooting notes, and resolution documentation.
Provide clear shift handovers and escalate unresolved issues to the daytime IT team.
Identify recurring problems and recommend corrective actions to prevent future incidents.

Qualifications:

2 to 4 years of hands-on IT technical support, application support, or systems support experience.
Experience working in a fast-paced, 24/7 logistics or distribution environment would be a strong advantage.
Working knowledge of SQL, including the ability to write and troubleshoot queries.
Experience supporting business applications and investigating production issues.
Familiarity with EDI transactions, file transfers, and system integrations.
Hands-on experience troubleshooting computers, printers, RF scanners, and peripherals.
Good understanding of Windows environments, basic networking, TCP/IP, and Wi-Fi connectivity.

Skills and Abilities:

Strong analytical, troubleshooting, and problem-solving abilities.
Ability to review application logs, identify errors, and troubleshoot technical issues.
Ability to work independently with minimal supervision during evening hours.
Effective communication skills and ability to work with operational teams and external vendors.
Strong sense of urgency and accountability when supporting business-critical systems
Basic scripting experience with PowerShell or Python.

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

Apply About employer

More about this job

Responsibilities

The After-Hours IT Support Analyst provides evening operational support for critical business systems, including WMS, TMS, and EDI integrations. This role is responsible for monitoring system availability, troubleshooting hardware and software issues, and resolving production incidents.

Requirements

Candidates must have 2 to 4 years of hands-on IT technical or application support experience, preferably in a logistics or distribution environment. Proficiency in SQL, EDI transaction monitoring, and hardware troubleshooting is required.

Skills

SQL
EDI
Application support
Troubleshooting
Windows environments
TCP/IP
Wi-Fi connectivity
RF scanners
Hardware support
Incident management
Data analysis
PowerShell
Python
WMS
TMS
Logistics

Benefits

Group benefits
Professional memberships support
Training and certifications support

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Application Support
SQL
EDI
WMS
TMS
Logistics
Distribution
Hardware Troubleshooting
RF Scanners
Windows
TCP/IP
Wi-Fi
PowerShell
Python
Incident Management
Data Analysis
Production Support
Warehouse Technology
System Integration

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