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Fastfrate Group

Senior Agent Operations Specialist - Challenger (Cambridge)

Cambridge, ON, Canada

On-site

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Job details

Workplace: On-site
Experience: 3 years’ prior work experience in a freight brokerage with truckload and drayage operations
Posting language: English
Posted: Nov 4, 2026

Original job description

Challenger is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.

If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.

Challenger Motor Freight Company Profile:

Challenger, part of the Fastfrate Group, is a leading North American transportation and logistics provider, offering Full Truck Load (FTL) services across North America, supported by integrated logistics solutions. With advanced fleet capabilities, modern facilities, and a strong commitment to service excellence, Challenger supports a wide range of industries with safe, reliable, and efficient operations.

Employees at Challenger are part of a performance-driven culture focused on safety, innovation, and continuous improvement. Through advanced technology, ongoing training, and diverse career opportunities across driving, operations, maintenance, logistics, and administration, Challenger provides an environment where motivated individuals can build long-term, rewarding careers.

Why you’ll love working here:

A workplace where you can learn, grow, and build your career
A culture that encourages new ideas and continuous improvement
Supportive leaders who provide guidance while giving you autonomy
A team-focused environment
A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
Support for professional memberships, training, and certifications

The Opportunity:

This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.

Role Summary:

The Agent Operations Specialist is responsible for supporting the day-to-day operational success of our independent freight agents. This role handles a wide range of functions, including order entry, track and trace, customer/carrier communication, and issue resolution.

Hours of Work:
Monday to Friday, 8:00am–4:30pm

Work Arrangement:
On-site

Position Type:
Non-Union

Employment Status:
Permanent

Compensation:
Salary Range: $65,000 - $70,000 + applicable commissions and incentives

Work Location & Environment:
300 Maple Grove Road, Cambridge ON; Office environment

Key Accountabilities:

Order Management

Enter and update loads accurately in TMW.
Confirm pickup and delivery details and ensure all shipment data is complete and accurate.
Monitor shipments and update status changes as needed.

Customer Service Support

Act as a day-to-day extension of the agent's team by communicating with their customers as needed.
Provide proactive updates, respond to customer inquiries, and resolve service issues with professionalism.
Escalate urgent issues to the agent or appropriate internal team.

Carrier Procurement & Relationship Management

Utilize resources like load boards and existing carrier base to source capacity, negotiate rates and manage carrier relationships
Assign carriers to booked loads and send rate confirmations
Confirm carrier credentials and compliance with company requirements.

Documentation & Compliance

Ensure all customer and carrier documentation is collected, uploaded, and maintained accurately.
Track accessorial charges, PODs, and ensure billing readiness.
Support agents in maintaining compliance with internal procedures and industry regulations.

Systems & Reporting

Utilize internal systems (TMS, Synergize, etc.) to track, manage, and document shipments.
Generate reports or provide load updates when requested by agents or customers.

Back Up Agent Support and Logistics

Provide coverage for Agent Support and Carrier Set Up when required

Qualifications

Experience:

3 years’ prior work experience in a freight brokerage with truckload and drayage operations
Working knowledge of port and rail drayage: appointments, chassis, last free day, per diem/demurrage, pre-pulls, UIIA/SCAC, and how accessorial charges are earned and billed
Proven short-notice carrier sourcing across regions, including flatbed and OOG
Experience using and updating TMS and Excel/Google Sheets

Skills & Competencies

Demonstrated ability to collaborate effectively and independently with individuals at various levels is required
Strong computer skills
Ability to work independently on projects
Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment to meet tight deadlines
Strong verbal communication skills, relationship building and interpersonal skills
Active listening
Professional writing, editing and proofreading skills
Strong customer service focus
Ability to exercise tact and judgment in managing a diversity of internal and external contacts
Proactive attitude and takes initiative
Well-organized, enthusiastic, creative, professional and a positive team member

How To Apply:

If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.

Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.

Apply About employer

More about this job

Responsibilities

The Agent Operations Specialist supports independent freight agents by managing order entry, track and trace, and customer communications. They are also responsible for carrier procurement, rate negotiation, and ensuring all shipment documentation and compliance requirements are met.

Requirements

Candidates must have at least 3 years of experience in freight brokerage with specific knowledge of truckload and drayage operations. Proficiency in TMS software, Excel, and strong interpersonal skills are required to manage carrier relationships and customer service inquiries.

Skills

Freight brokerage
Truckload operations
Drayage operations
Order management
Carrier procurement
Rate negotiation
TMS
Excel
Google Sheets
Customer service
Issue resolution
Compliance
Communication
Relationship building
Multi-tasking
Problem-solving

Benefits

Group benefits
Professional memberships support
Training and certifications support

Visa sponsorship

Not detected in the job text

Keywords

Freight Brokerage
Truckload
Drayage
Logistics
Transportation
TMS
TMW
Synergize
Carrier Procurement
Rate Negotiation
Order Entry
Compliance
Port Drayage
Rail Drayage
UIIA
SCAC
Accessorial Charges
POD
Customer Service
Supply Chain
Operations
Flatbed
OOG
Documentation
Reporting

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