Jobs in Canada

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Added 11 hours ago
I
Global Head of Cloud Platform Engineering
Innocap
Toronto, ON · Montreal, QC
- Full-time
…components; automate continuous control-evidence collection for SOC 2 requirements and institutional client due…
Added 8 days ago
T
Security Specialist-Security Architect
TEEMA
Regina, SK
- Contract
Collaborate with DevOps and engineering teams to embed security practices into CI/CD pipelines and development processes.
Added 11 days ago
K
SOC Specialist L2
Kyndryl
Barrie, ON
- Full-time
Experience with cloud security, devops, cyber resiliency/incident management, Zero Trust, network/EDGE security, and emerging technologies such as IoT and AI
Added 13 days ago
Senior Technical Specialist
Insurance Corporation of British Columbia
North Vancouver, BC
The Information Services Division is currently looking for a Senior Technical Specialist. In this position, you will provide senior-level technical leadership for the design,…
Added 16 days ago
IC
Cloud Operations, Senior Specialist
Interac Corp.
Toronto, ON · Interac Corp. Head Office
- Full-time
Reporting to the Leader, Cloud Operations, the Senior Specialist, Cloud Operations provides senior-level AWS platform engineering expertise to operate, support, and continuously improve…
Added 17 days ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 19 days ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 19 days ago
RB
Senior Security Specialist - Cloud Red Team(Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Forge partnerships with defensive teams such as Cloud Security, Cloud Operations, Threat Hunting, Threat Intelligence, SOC / IR, and our ATO ML/AI analytics team to drive pragmatic cyber…
Added 20 days ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 20 days ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 20 days ago
SM
RQ00816 – Security Specialist – Intermediate
S M Software Solutions Inc
Toronto, ON
- Full-time
Hours: 7.25 hours per day, 5 days per week
Added 21 days ago
M
RQ00816 - Security Specialist - Intermediate
Maarut
Toronto, ON
- Contract
resource will be expected to work across teams (SOC, DevOps, cloud engineering,
Added 22 days ago
B
Cyber Security Specialist
BuzzClan
ON · Ontario, Canada
- Contract
Security automation and collaboration with SOC, DevOps, and cloud teams
Added 22 days ago
JC
Payments Manager - Canada
Jonas Club Software
Markham, ON · Canada - Markham - Ontario
- Full-time
…It is engineered for hospitality operations, complies with SOC 2 and PCI requirements, and supports extensibility through APIs and partner integrations. Our unified, contextual activity…
Added 23 days ago
F
IT Support Specialist
fb9e7da1-2660-46a2-9ffc-154a66684510
Remote, Canada
- Full-time
- Remote
Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
Added 26 days ago
F
IT Support Specialist
fb9e7da1-2660-46a2-9ffc-154a66684510
Toronto, ON
- Full-time
Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
Added 27 days ago
R
Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
Forge partnerships with defensive teams such as Cloud Security, Cloud Operations, Threat Hunting, Threat Intelligence, SOC / IR, and our ATO ML/AI analytics team to drive pragmatic cyber…
Added 28 days ago
P
Spécialiste des opérations de données / Data Operations Specialist
PayFacto
Montreal, QC
- Full-time
Participer aux contrôles de conformité applicables, notamment PCI DSS et SOC 2.
Added 29 days ago
P
Cloud Security Engineer
Paymentus
Richmond Hill, ON
- Full-time
…Engineering and works closely with Engineering, Cloud Infrastructure, DevOps, Platform Engineering, Product, Compliance, Security Operations, and Application Security…
Added 1 month ago
S
DevOps Automation Engineer
SMARTFOX
Canada
- Full-time
Design and maintain CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins, Azure DevOps, Argo CD) that take code from commit to production safely
Added 1 month ago
T
Cyber Security Specialist
Thales
Fredericton, NB
- Full-time
As a Cyber Security Specialist (Intermediate), you will operate independently across cloud security operations and DevSecOps, working alongside the CSOC and DevOps teams to detect,…
Added 1 month ago
RB
Senior Security Specialist - Cloud (Global Security)
Royal Bank of Canada
Toronto, ON
- Full-time
Forge partnerships with defensive teams such as Cloud Security, Cloud Operations, Threat Hunting, Threat Intelligence, SOC / IR, and our ATO ML/AI analytics team to drive pragmatic cyber…
Added 1 month ago
IT Support Specialist
BuildOps
Toronto, ON
Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
Added 1 month ago
B
IT Support Specialist
BuildOps
Toronto, ON
- Full-time
Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
Added 1 month ago
R
Senior Security Specialist - Cloud (Global Security)
RBC
Toronto, ON
- Full-time
Forge partnerships with defensive teams such as Cloud Security, Cloud Operations, Threat Hunting, Threat Intelligence, SOC / IR, and our ATO ML/AI analytics team to drive pragmatic cyber…

fb9e7da1-2660-46a2-9ffc-154a66684510

IT Support Specialist

Remote, Canada

Remote

Full-time

Apply on jobs.ashbyhq.com About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Remote eligibility: Canada listed. Check the posting for province restrictions.
Posting language: English
Posted: Oct 12, 2026

Original job description

At BuildOps, we're building a groundbreaking software solution, purpose built to support today's commercial contractors. From helping our customers manage their service department to project management, we're building a team that invests in our mission.

Based in Toronto, this role helps keep our employees productive by supporting our IT infrastructure and resolving day to day technology issues.

You'll handle 15 to 25 support tickets daily, help manage access across more than 40 SaaS applications, and troubleshoot issues ranging from authentication to application integrations. This is a high volume, user facing role that calls for sound judgment, clear communication, and strong documentation.

What You'll Do

Manage identity and access across Okta, Google Workspace, 1Password, and more than 40 SaaS applications. This is about 40 percent of daily work.
Provision system admin accounts, Okta apps, vault access, and multi step tools such as Heap, Gong, and Windmill.
Troubleshoot authentication issues including password resets, MFA setup, phone loss recovery, and account lockouts.
Resolve integration issues with Salesforce Connected Apps, Greenhouse SSO, and browser compatibility.
Support Mac users through Iru MDM, including hardware troubleshooting, device setup, and SOC II compliance requirements.
Create and maintain documentation, including runbooks, troubleshooting guides, and process improvements.
Collaborate with DevOps on AWS permissions, Security on vendor reviews, and HR on onboarding and offboarding workflows.
Manage the daily ticket queue through Slack and Jira Service Management, prioritizing requests and escalating issues when needed.
Provide basic AV support for company all hands, including setup and troubleshooting of microphones, speakers, cameras, displays, and conferencing equipment.

What We Look For

At least one year of hands-on experience supporting Okta tasks such as app provisioning, user management, or MFA troubleshooting.
At least two years supporting Mac users in an MDM environment such as Kandji, Jamf, or a similar tool.
Experience using Jira or a similar service management platform to manage tickets, permissions, or workflows.
At least two years in IT support or a help desk role. Experience with a high volume ticket queue is an asset.
Familiarity with SaaS tools for identity, collaboration, and business operations.
Comfort using company approved AI tools to support research, troubleshooting, and documentation while following company guidelines.
Basic AV knowledge and comfort helping set up and troubleshoot audio, video, and conferencing equipment for the company all hands.
Clear written communication skills and the ability to support non technical users through Slack.
Ability to create clear technical documentation and runbooks.
A practical troubleshooting approach, including knowing when to research, resolve, or escalate an issue.
Remote user support experience and the ability to prioritize requests in a busy environment.
Patience and an interest in explaining technical concepts clearly to non technical users.
Ability to work a hybrid schedule, working from home Monday and Friday and in the Toronto office Tuesday through Thursday.

Nice to Have

Auth0 experience for system admin account provisioning.
Salesforce administration or Connected Apps troubleshooting.
Experience with Heap, Gong, Gainsight, or Windmill provisioning workflows.
Security compliance awareness, including SOC II or vendor security reviews.
Experience supporting integrations between SaaS applications, including webhooks, APIs, or SSO and SAML.
Experience in a startup or other fast paced environment.
Examples of process improvement or automation.
Vendor management experience, including license renewals and support escalations.

Compensation

60,000 - 80,000 CAD base + annual bonus opportunity

Apply on jobs.ashbyhq.com About employer

More about this job

Responsibilities

The IT Support Specialist will manage identity and access across various SaaS applications and provide daily technical support to employees. They will also handle ticket queues, maintain technical documentation, and assist with AV setups for company meetings.

Requirements

Candidates must have at least two years of experience in IT support or help desk roles, including hands-on experience with Okta and Mac MDM environments. Strong communication skills and the ability to work in a hybrid Toronto-based office are essential.

Skills

IT support
Okta
Google Workspace
1Password
SaaS management
Mac support
MDM
Jira Service Management
Identity and access management
Troubleshooting
Technical documentation
AV support
Salesforce
SSO
SAML
Communication

Benefits

Annual bonus opportunity

Visa sponsorship

Not detected in the job text

Keywords

IT Support
Okta
Google Workspace
1Password
SaaS
Mac
MDM
Kandji
Jamf
Jira
Salesforce
Greenhouse
SSO
SAML
AWS
SOC II
AV Support
Identity Management
Access Management
Help Desk
Technical Documentation
Runbooks
Heap
Gong
Windmill
Hybrid
Startup
Automation
Vendor Management
Authentication

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Work requirements

Jobs in Canada