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Added 4 mins ago
R&
Staff AI Developer - Toronto
Robots & Pencils
Toronto, ON
- Full-time
…pencils means engineering paired with creativity, because every agent we ship has to work for real people in real workflows. That balance is baked into how we…
Added 4 mins ago
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- Full-time
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- Full-time
A change agent driven to deliver outstanding results
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Bilingual IVR Automation Tester
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- Full-time
Experience with Genesys Cloud CX, including inbound routing and agent handoffs.
Added 35 mins ago
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- Full-time
…and the prescription is released to the correct customer or…
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Loss Prevention Agent
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Added 50 mins ago
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- Full-time
- Remote
Float is building an agent that works as a chief financial officer for every Canadian business: it knows the business, has all the context, and works around the clock. You would join the…
Added 50 mins ago
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Added 50 mins ago
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Added 50 mins ago
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Added 1 hour ago
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Added 1 hour ago
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Accounts Payables Agent
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FBA

Agent(e) d'indemnisation / Claims Agent

Saint-Lambert, QC, J4P 1R4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

In this versatile role, you will act as a customer service representative, administrative assistant, and claims representative. You will be responsible for responding to beneficiary inquiries, opening and following up on files, supporting lawyers and claims adjusters in their day-to-day activities, and assisting with the handling of claims and legal files.

The position combines customer service, administrative support and file analysis, as well as claims handling. This is an excellent opportunity for someone who is curious, organized, service-oriented, and interested in developing their knowledge of claims.

Responsibilities

Customer Service

Respond to client and beneficiary inquiries by phone and email in a professional, courteous, and timely manner.
Provide efficient service and ensure appropriate follow-up throughout the beneficiary journey.
Contribute to delivering a professional, attentive, and positive customer experience.

Administrative Support and File Management

Support lawyers and claims adjusters with opening files, conducting preliminary file analysis, and ensuring ongoing follow-up.
Manage shared email inboxes and create and update files across various systems and technology platforms.
Maintain thorough documentation to ensure files are complete, accurate, organized, and up to date.
Ensure appropriate follow-up with the various stakeholders involved.

Claims Handling

Actively participate in the processing and ongoing management of claims.
Calculate benefits and process payments.
Support the administrative processing of claims and legal files to ensure they progress efficiently and within required timelines.
Collaborate with lawyers, claims adjusters, and other stakeholders involved in the files.
Perform any other related duties that contribute to the efficient operation of the organization.

Requirements

Bilingualism in French and English is required, as the successful candidate will support and communicate with teams and stakeholders located in Quebec and across Canada.
Previous legal experience is not required.
Above all, we are looking for someone who is curious, resourceful, and eager to learn, with the ability to ask the right questions and progressively develop their knowledge.
Excellent customer service skills and strong communication abilities, both over the phone and by email.
Strong organizational skills, accuracy, and attention to detail.
Ability to manage multiple files and priorities simultaneously.
Comfortable working with technology and able to quickly learn new systems and tools.

Benefits

Hybrid work model to support work-life balance
Group insurance, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services
Retirement savings plan with employer contributions
7 personal days
Birthday day off
Bonus program
Tuition reimbursement program
37.5 hours per week

Read the full bilingual original

English description will follow

Sommaire

Dans ce rôle polyvalent, vous agirez à la fois comme agent de service à la clientèle, adjoint administratif et agent d’indemnisation. Vous serez responsable de répondre aux demandes des bénéficiaires, d'assurer l'ouverture et le suivi des dossiers, de soutenir les avocats et experts en sinistre dans leurs activités quotidiennes et de participer au traitement des réclamations et des dossiers juridiques.

Le poste combine service à la clientèle, soutien administratif et analyse de dossiers, ainsi que traitement des réclamations. Il s'agit d'une excellente occasion pour une personne curieuse, organisée et orientée vers le service qui souhaite développer ses connaissances dans le domaine des réclamations.

Vos principales responsabilités

Service à la clientèle

Répondre aux demandes des clients et des bénéficiaires par téléphone et par courriel avec professionnalisme, courtoisie et diligence.
Offrir un service efficace et assurer les suivis nécessaires tout au long du parcours du bénéficiaire.
Contribuer à offrir une expérience client professionnelle, attentionnée et positive.

Soutien administratif et gestion des dossiers

Soutenir les avocats et les experts en sinistre dans l’ouverture des dossiers, leur analyse préliminaire et leur suivi.
Assurer la gestion des boîtes courriel ainsi que la création et la mise à jour des dossiers dans les différents systèmes et outils technologiques.
Maintenir une documentation rigoureuse afin que les dossiers soient complets, précis, organisés et à jour.
Assurer les suivis nécessaires auprès des différentes parties prenantes.

Traitement des réclamations

Participer activement au traitement et au suivi des réclamations.
Effectuer le calcul des indemnités et le traitement des paiements.
Soutenir le traitement administratif des réclamations et des dossiers juridiques afin d'assurer leur progression efficace et dans les délais requis.
Collaborer avec les avocats, les experts en sinistre et les autres intervenants impliqués dans les dossiers.
Effectuer toute autre tâche connexe contribuant au bon fonctionnement de l’organisation.

Profil recherché

Bilinguisme français-anglais requis, puisque la personne devra soutenir et communiquer avec des équipes et des intervenants situés au Québec et ailleurs au Canada.
Une expérience juridique préalable n’est pas requise.
Nous recherchons avant tout une personne
curieuse, débrouillarde et intéressée à apprendre, capable de poser les bonnes questions et de développer progressivement ses connaissances.
Excellent sens du service à la clientèle et bonnes habiletés de communication, tant au téléphone que par courriel.
Sens de l’organisation, rigueur et souci du détail.
Capacité à gérer plusieurs dossiers et priorités simultanément.
Aisance avec les systèmes informatiques et capacité à apprendre rapidement de nouveaux outils.

Avantages

Télétravail en mode hybride pour un équilibre travail-vie personnelle.
Assurances collectives, Compte de soins de santé, Programme d'aide aux employés et à la famille et Télémédecine.
Régime d'épargne-retraite avec contribution de l'employeur.
7 jours personnels.
Journée anniversaire.
Programme de bonification.
Programme de remboursement des formations.

37,5 heures par semaine

Summary

Responsibilities

Customer Service

Respond to client and beneficiary inquiries by phone and email in a professional, courteous, and timely manner.

Provide efficient service and ensure appropriate follow-up throughout the beneficiary journey.

Contribute to delivering a professional, attentive, and positive customer experience.

Administrative Support and File Management

Support lawyers and claims adjusters with opening files, conducting preliminary file analysis, and ensuring ongoing follow-up.

Manage shared email inboxes and create and update files across various systems and technology platforms.

Maintain thorough documentation to ensure files are complete, accurate, organized, and up to date.

Ensure appropriate follow-up with the various stakeholders involved.

Claims Handling

Actively participate in the processing and ongoing management of claims.

Calculate benefits and process payments.

Support the administrative processing of claims and legal files to ensure they progress efficiently and within required timelines.

Collaborate with lawyers, claims adjusters, and other stakeholders involved in the files.

Perform any other related duties that contribute to the efficient operation of the organization.

Requirements

Bilingualism in French and English is required, as the successful candidate will support and communicate with teams and stakeholders located in Quebec and across Canada.

Previous legal experience is not required.

Above all, we are looking for someone who is curious, resourceful, and eager to learn, with the ability to ask the right questions and progressively develop their knowledge.

Excellent customer service skills and strong communication abilities, both over the phone and by email.

Strong organizational skills, accuracy, and attention to detail.

Ability to manage multiple files and priorities simultaneously.

Comfortable working with technology and able to quickly learn new systems and tools.

Benefits

Hybrid work model to support work-life balance

Group insurance, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services

Retirement savings plan with employer contributions

7 personal days

Birthday day off

Bonus program

Tuition reimbursement program

37.5 hours per week

Apply About employer

More about this job

Responsibilities

The role involves providing customer service, administrative support to lawyers and claims adjusters, and assisting with the processing and management of claims. Responsibilities include maintaining accurate file documentation, calculating benefits, and ensuring efficient communication with stakeholders.

Requirements

The position requires bilingualism in French and English and strong organizational and communication skills. No prior legal experience is required, but candidates should be curious, resourceful, and comfortable learning new technology systems.

Skills

Customer service
Administrative support
Claims handling
File management
Bilingualism
Communication
Organizational skills
Attention to detail
Data entry
Problem solving
Time management
Computer literacy

Benefits

Group insurance
Health care spending account
Employee and family assistance program
Telemedicine services
Retirement savings plan
Personal days
Birthday day off
Bonus program
Tuition reimbursement program

Visa sponsorship

Not detected in the job text

Keywords

Claims
Customer Service
Administrative Assistant
Legal Files
Claims Adjuster
Bilingual
Data Management
File Analysis
Insurance
Benefits Calculation
Stakeholder Management
Hybrid Work

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