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Added 20 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Moose Jaw, SK
- Full-time
Job Description: The Registered Nurse (RN) provides safe, competent, and evidence-based nursing care within a client- and family-centered model. Working both independently and…
Added 20 mins ago
H
Home Care Scheduler
HealthCareersInSask.ca
Moose Jaw, SK
- Part-time
Job Description: Coordinates and maintains scheduling for Home Care clients and staff.
Added 20 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Moose Jaw, SK
- Full-time
Job Description: The Registered Nurse (RN) provides safe, competent, and evidence-based nursing care within a client- and family-centered model. Working both independently and…
Added 20 mins ago
H
Nurse A - Registered Nurse General Duty Nurse
HealthCareersInSask.ca
Moose Jaw, SK
- Part-time
Job Description: Assesses, plans, implements and evaluates patient care. Active participation in the model of care that integrates quality improvement principles, lean methodology, best…
Added 20 mins ago
PA
Customer Care Representative (Performance Collision Brampton)
Performance Auto Group
Brampton, ON
- Full-time
Performance Collision Brampton is looking for a Customer Care Representative to join their dynamic team!
Added 20 mins ago
Drug Safety and Medical Information (DSMI) Specialist
Bayshore
Mississauga, ON
As needed, lead PV meetings with Pharmaceutical client (s) as a Bayshore Specialty Rx PV representative and discuss any identified trends and process improvements.
Added 20 mins ago
HI
Client Care Representative – Auto Insurance Trainee
HUB International
Prince George, BC
- Full-time
…idea of hitting (and exceeding) targets while building genuine client relationships? If so, this is more than just a job - it's a career with unlimited…
Added 50 mins ago
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Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON · Toronto, Ontario
- $125,440 to $172,440 CAD / year
- Full-time
…in an environment that’s engineered for people. At CIMA+, we care about our people and make sure that they feel valued, appreciated, and part of the team. You could even become a…
Added 50 mins ago
Senior Project Manager - Wastewater Treatment Services
CDM Smith
Burnaby, BC
…to do so. Where it’s a priority that the company takes good care of you and your…
Added 1 hour ago
TH
Territory Sales Representative – B2B
The Headhunters Recruitment
Grande Prairie, AB
- Full-time
Our client is a locally owned, family-run service company that has been looking after businesses across Northern Alberta for over 45 years, winning against national competitors by being…
Added 1 hour ago
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Financial Services Representative
CIBC
Toronto, ON
- Full-time
…meaningful difference in our clients’ lives. As a Financial Services Representative, you’ll foster key relationships with clients, understand their financial and personal goals, provide…
Added 1 hour ago
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Recreation Worker
HealthCareersInSask.ca
Lucky Lake, SK
- Part-time
Job Description: Provides activities to enhance the holistic care of clients / patients/ residents quality of life (mental, emotional, physical, spiritual, and cultural).
Added 1 hour ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Toronto, ON
- $125,440 to $172,440 CAD / year
- Full-time
…in an environment that’s engineered for people. At CIMA+, we care about our people and make sure that they feel valued, appreciated, and part of the team. You could even become a…
Added 1 hour ago
C
Senior Project Manager – Operational Systems & Digital Solutions
CIMA+
Mississauga, ON
- $125,440 to $172,440 CAD / year
- Full-time
…in an environment that’s engineered for people. At CIMA+, we care about our people and make sure that they feel valued, appreciated, and part of the team. You could even become a…
Added 1 hour ago
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- Full-time
Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
Added 2 hours ago
PT Residential Community Living Worker (Kamloops)
Connective
Kamloops, BC
Develop, in conjunction with the Case Management Team, a care plan for each client, addressing the client’s psycho-social-emotional needs and the details regarding how the program will…
Added 2 hours ago
UO
Team Lead, VFMP Patient Program
University of British Columbia
Vancouver, BC · VCH | Vancouver General Hospital - Gordon and Leslie Diamond Health Care Centre (VGHHCC)
- $6,143.67 to $8,830.25 CAD / month
- Full-time
…practical skills-development in collaboration with partners who are representative of those community members the students will serve in clinical practice. This includes engaging with…
Added 2 hours ago
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Technician lI - Audio Visual
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Vancouver, BC
- $26 to $35 CAD / hour
- Full-time
…changing technology landscape through continued training, complex client projects, and company support. As Bosch Building Technologies continues to grow, we continue to provide our…
Added 2 hours ago
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Technician I - Audio Visual
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…alternative solutions as needed to complete installations to client…
Added 2 hours ago
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- $35 to $45 CAD / hour
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Added 2 hours ago
Customer Processing Representative (Bilingual)
The Canada Life Assurance Company
London, ON · Montreal, QC
…assigned workloads, and ensuring information is handled with care and…
Added 2 hours ago
CL
Customer Processing Representative (Bilingual)
Canada Life
London, ON
- Full-time
…assigned workloads, and ensuring information is handled with care and…
Added 2 hours ago
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Home Care Attendant
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- Full-time
Work Location: Home Care - Portage la Prairie
Added 2 hours ago
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Health Care Aide - Certified-Aide en soins de santé-certifié
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St. Claude, MB
- Full-time
Find your rewarding career in a vibrant and diverse community within Southern Health-Santé Sud. Our organization is privileged to provide care for people at every point in their lives.
Added 2 hours ago
CO
Senior Quality Improvement Analyst
City of Winnipeg
Winnipeg, MB
- Full-time
…competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development…

FBA

Agent(e) d'indemnisation / Claims Agent

Saint-Lambert, QC, J4P 1R4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

In this versatile role, you will act as a customer service representative, administrative assistant, and claims representative. You will be responsible for responding to beneficiary inquiries, opening and following up on files, supporting lawyers and claims adjusters in their day-to-day activities, and assisting with the handling of claims and legal files.

The position combines customer service, administrative support and file analysis, as well as claims handling. This is an excellent opportunity for someone who is curious, organized, service-oriented, and interested in developing their knowledge of claims.

Responsibilities

Customer Service

Respond to client and beneficiary inquiries by phone and email in a professional, courteous, and timely manner.
Provide efficient service and ensure appropriate follow-up throughout the beneficiary journey.
Contribute to delivering a professional, attentive, and positive customer experience.

Administrative Support and File Management

Support lawyers and claims adjusters with opening files, conducting preliminary file analysis, and ensuring ongoing follow-up.
Manage shared email inboxes and create and update files across various systems and technology platforms.
Maintain thorough documentation to ensure files are complete, accurate, organized, and up to date.
Ensure appropriate follow-up with the various stakeholders involved.

Claims Handling

Actively participate in the processing and ongoing management of claims.
Calculate benefits and process payments.
Support the administrative processing of claims and legal files to ensure they progress efficiently and within required timelines.
Collaborate with lawyers, claims adjusters, and other stakeholders involved in the files.
Perform any other related duties that contribute to the efficient operation of the organization.

Requirements

Bilingualism in French and English is required, as the successful candidate will support and communicate with teams and stakeholders located in Quebec and across Canada.
Previous legal experience is not required.
Above all, we are looking for someone who is curious, resourceful, and eager to learn, with the ability to ask the right questions and progressively develop their knowledge.
Excellent customer service skills and strong communication abilities, both over the phone and by email.
Strong organizational skills, accuracy, and attention to detail.
Ability to manage multiple files and priorities simultaneously.
Comfortable working with technology and able to quickly learn new systems and tools.

Benefits

Hybrid work model to support work-life balance
Group insurance, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services
Retirement savings plan with employer contributions
7 personal days
Birthday day off
Bonus program
Tuition reimbursement program
37.5 hours per week

Read the full bilingual original

English description will follow

Sommaire

Dans ce rôle polyvalent, vous agirez à la fois comme agent de service à la clientèle, adjoint administratif et agent d’indemnisation. Vous serez responsable de répondre aux demandes des bénéficiaires, d'assurer l'ouverture et le suivi des dossiers, de soutenir les avocats et experts en sinistre dans leurs activités quotidiennes et de participer au traitement des réclamations et des dossiers juridiques.

Le poste combine service à la clientèle, soutien administratif et analyse de dossiers, ainsi que traitement des réclamations. Il s'agit d'une excellente occasion pour une personne curieuse, organisée et orientée vers le service qui souhaite développer ses connaissances dans le domaine des réclamations.

Vos principales responsabilités

Service à la clientèle

Répondre aux demandes des clients et des bénéficiaires par téléphone et par courriel avec professionnalisme, courtoisie et diligence.
Offrir un service efficace et assurer les suivis nécessaires tout au long du parcours du bénéficiaire.
Contribuer à offrir une expérience client professionnelle, attentionnée et positive.

Soutien administratif et gestion des dossiers

Soutenir les avocats et les experts en sinistre dans l’ouverture des dossiers, leur analyse préliminaire et leur suivi.
Assurer la gestion des boîtes courriel ainsi que la création et la mise à jour des dossiers dans les différents systèmes et outils technologiques.
Maintenir une documentation rigoureuse afin que les dossiers soient complets, précis, organisés et à jour.
Assurer les suivis nécessaires auprès des différentes parties prenantes.

Traitement des réclamations

Participer activement au traitement et au suivi des réclamations.
Effectuer le calcul des indemnités et le traitement des paiements.
Soutenir le traitement administratif des réclamations et des dossiers juridiques afin d'assurer leur progression efficace et dans les délais requis.
Collaborer avec les avocats, les experts en sinistre et les autres intervenants impliqués dans les dossiers.
Effectuer toute autre tâche connexe contribuant au bon fonctionnement de l’organisation.

Profil recherché

Bilinguisme français-anglais requis, puisque la personne devra soutenir et communiquer avec des équipes et des intervenants situés au Québec et ailleurs au Canada.
Une expérience juridique préalable n’est pas requise.
Nous recherchons avant tout une personne
curieuse, débrouillarde et intéressée à apprendre, capable de poser les bonnes questions et de développer progressivement ses connaissances.
Excellent sens du service à la clientèle et bonnes habiletés de communication, tant au téléphone que par courriel.
Sens de l’organisation, rigueur et souci du détail.
Capacité à gérer plusieurs dossiers et priorités simultanément.
Aisance avec les systèmes informatiques et capacité à apprendre rapidement de nouveaux outils.

Avantages

Télétravail en mode hybride pour un équilibre travail-vie personnelle.
Assurances collectives, Compte de soins de santé, Programme d'aide aux employés et à la famille et Télémédecine.
Régime d'épargne-retraite avec contribution de l'employeur.
7 jours personnels.
Journée anniversaire.
Programme de bonification.
Programme de remboursement des formations.

37,5 heures par semaine

Summary

Responsibilities

Customer Service

Respond to client and beneficiary inquiries by phone and email in a professional, courteous, and timely manner.

Provide efficient service and ensure appropriate follow-up throughout the beneficiary journey.

Contribute to delivering a professional, attentive, and positive customer experience.

Administrative Support and File Management

Support lawyers and claims adjusters with opening files, conducting preliminary file analysis, and ensuring ongoing follow-up.

Manage shared email inboxes and create and update files across various systems and technology platforms.

Maintain thorough documentation to ensure files are complete, accurate, organized, and up to date.

Ensure appropriate follow-up with the various stakeholders involved.

Claims Handling

Actively participate in the processing and ongoing management of claims.

Calculate benefits and process payments.

Support the administrative processing of claims and legal files to ensure they progress efficiently and within required timelines.

Collaborate with lawyers, claims adjusters, and other stakeholders involved in the files.

Perform any other related duties that contribute to the efficient operation of the organization.

Requirements

Bilingualism in French and English is required, as the successful candidate will support and communicate with teams and stakeholders located in Quebec and across Canada.

Previous legal experience is not required.

Above all, we are looking for someone who is curious, resourceful, and eager to learn, with the ability to ask the right questions and progressively develop their knowledge.

Excellent customer service skills and strong communication abilities, both over the phone and by email.

Strong organizational skills, accuracy, and attention to detail.

Ability to manage multiple files and priorities simultaneously.

Comfortable working with technology and able to quickly learn new systems and tools.

Benefits

Hybrid work model to support work-life balance

Group insurance, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services

Retirement savings plan with employer contributions

7 personal days

Birthday day off

Bonus program

Tuition reimbursement program

37.5 hours per week

Apply About employer

More about this job

Responsibilities

The role involves providing customer service, administrative support to lawyers and claims adjusters, and assisting with the processing and management of claims. Responsibilities include maintaining accurate file documentation, calculating benefits, and ensuring efficient communication with stakeholders.

Requirements

The position requires bilingualism in French and English and strong organizational and communication skills. No prior legal experience is required, but candidates should be curious, resourceful, and comfortable learning new technology systems.

Skills

Customer service
Administrative support
Claims handling
File management
Bilingualism
Communication
Organizational skills
Attention to detail
Data entry
Problem solving
Time management
Computer literacy

Benefits

Group insurance
Health care spending account
Employee and family assistance program
Telemedicine services
Retirement savings plan
Personal days
Birthday day off
Bonus program
Tuition reimbursement program

Visa sponsorship

Not detected in the job text

Keywords

Claims
Customer Service
Administrative Assistant
Legal Files
Claims Adjuster
Bilingual
Data Management
File Analysis
Insurance
Benefits Calculation
Stakeholder Management
Hybrid Work

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