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Added 25 mins ago
K
Customer Service Representative
Kuehne+Nagel
Montreal, QC
- Full-time
…located on Bd Albert-Hudon in Montreal-Nord is looking for a new Customer Service Representative to join our Contract Logistics…
Added 25 mins ago
L
Product Technical Lead (SAP FICO)
LCBO
Toronto, ON
- Full-time
As SAP FICO Product Technical Lead, you will act as a trusted representative within the product team, partnering with business and IT stakeholders to design effective, sustainable technical…
Added 25 mins ago
GI
Sales Representative
Grimco, Inc.
Burnaby, BC
- $58,000 to $63,000 CAD / year
- Full-time
The Inside Sales Representative at Grimco is a key member of the territory sales team, responsible for managing inbound phone and chat communications, processing orders, providing…
Added 41 mins ago
K
Senior Business Development Representative
Keyera
Calgary, AB
- Full-time
Keyera is currently seeking a Senior Business Development Representative to join the Gathering & Processing Business Development Team in Calgary. This role is responsible for the commercial…
Added 55 mins ago
AF
Client Service Representative - Calgary Brentwood Village (Part-Time)
ATB Financial
Calgary, AB
- Part-time
…dedicated to making banking work for people. As a Client Service Representative, you'll be the welcoming face of ATB, providing essential banking services in a friendly, approachable…
Added 55 mins ago
EH
Customer Service - Counter/Inside Sales
E.B. Horsman & Son
Kamloops, BC
- Full-time
The Customer Service - Counter/Inside Sales representative, is responsible for building positive relationships with customers and suppliers through generating accurate quotations, sales…
Added 56 mins ago
M
Product Design Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…Engineers. Together, you will solve complex challenges, connect customer needs with business goals, and create experiences that improve our digital products and…
Added 1 hour ago
AC
Project Manager
ATS Corporation
Cambridge, ON
- Full-time
Key customer contact for assigned projects. Responsible for customer satisfaction. Maintain regular contact (verbal and written) with key customer representative(s) ensuring all key project…
Added 1 hour ago
GG
Inside Sales Representative
Godspeed Group
St. Thomas, ON
- Full-time
Godspeed Group is hiring on behalf of an established company in the steel and metal distribution industry for a motivated Inside Sales Representative to join its team in St. Thomas, Ontario.
Added 1 hour ago
SW
ScotiaMcLeod Administrative Associate - London, ON
Scotia Wealth Management
London, ON
- Full-time
Approval as an Investment Representative (IR) with the Canadian Investment Regulatory Organization (CIRO)
Added 1 hour ago
M
Senior Business Systems Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
Methods and Techniques: BPMN 2.0, customer journey mapping, service design, and Lean or Six Sigma process improvement.
Added 1 hour ago
B
Customer Service Representative
BMO
Surrey, BC
- Part-time
Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of…
Added 1 hour ago
OG
Part Time Assistant Administrator-Warehouse
OIA GLOBAL
ON · Ontario, Canada
- $21.2 to $24.52 CAD / hour
- Part-time
…essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals…
Added 1 hour ago
GL
Financial Service Representative
goeasy Ltd.
Brampton, ON
- Full-time
A day in the life of a Financial Service Representative:
Added 1 hour ago
G
Credit Representative-EN
Guillevin
Burnaby, BC
- Full-time
Reporting to the Credit Manager, the Credit Representative is responsible for credit/collections for a portfolio of clients across several branches across the region.
Added 2 hours ago
CC
Member Service Representative 1 - Union
Coastal Community
Tofino, BC
- Full-time
…work, and do good, locally. We are looking for a Member Service Representative, so if you’re passionate about improving people’s financial health and have experience with sales and service,…
Added 2 hours ago
R
Operations Representative - Currency Processing
RBC
Halifax, NS
- Full-time
This position is primarily responsible for supporting Currency Processing and Operations within the Center. Including operational support for various day to day activities where the main…
Added 2 hours ago
MU
Secretary
McGill University
Canada
- Full-time
Assist with processing travel expense reports for guests, invoices, FedEx, scheduling, travel booking, maintaining CVs, general admin.
Added 2 hours ago
Surgical Services Secretary - Operating Room
Women's College Hospital
Toronto, ON
Facilitate efficient and timely access to surgical specialty surgical services by receiving and processing referrals and scheduling first appointments:
Added 2 hours ago
BH
Sr. Supply Chain Representative - Order Management
BISSELL Homecare
Mississauga, ON
- Full-time
The Sr. Supply Chain Representative – Order Management reports directly to the Retail Accounts Supervisor. This position is responsible for interacting with assigned accounts, with…
Added 2 hours ago
T
Coordonnateur du service à la clientèle sur place/ Onsite Customer Service Coordinator
Transcat
Montreal, QC
- Full-time
The Onsite Customer Service Coordinator will serve as a conduit for information between operations, sales, and the customer. This role is responsible for communicating and coordinating with…
Added 2 hours ago
OH
Parts Representative
Omega Holdings
Ingersoll, ON
- $21 to $24 CAD / hour
- Full-time
The Parts Representative will support the company’s customers by identifying parts requirements, providing product and order information, processing parts orders, and resolving customer…
Added 2 hours ago
WG
Customer Service Representative
Watson Gloves
Calgary, AB
- Full-time
We’re seeking a full-time Customer Service Representative to join our Calgary branch. As a member of our customer service team, you will be responsible for delivering top-tier service while…
Added 2 hours ago
M
Sales Enablement Coordinator
Manulife
Vancouver, BC · Toronto, ON · Waterloo, ON
- Full-time
Added 2 hours ago
M
Manager Engineering
Manulife
Waterloo, ON
- Full-time

FBA

Agent(e) d'indemnisation / Claims Agent

Saint-Lambert, QC, J4P 1R4, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Posting language: English · French
Posted: Nov 3, 2026

Original job description

English section of this bilingual listing.

In this versatile role, you will act as a customer service representative, administrative assistant, and claims representative. You will be responsible for responding to beneficiary inquiries, opening and following up on files, supporting lawyers and claims adjusters in their day-to-day activities, and assisting with the handling of claims and legal files.

The position combines customer service, administrative support and file analysis, as well as claims handling. This is an excellent opportunity for someone who is curious, organized, service-oriented, and interested in developing their knowledge of claims.

Responsibilities

Customer Service

Respond to client and beneficiary inquiries by phone and email in a professional, courteous, and timely manner.
Provide efficient service and ensure appropriate follow-up throughout the beneficiary journey.
Contribute to delivering a professional, attentive, and positive customer experience.

Administrative Support and File Management

Support lawyers and claims adjusters with opening files, conducting preliminary file analysis, and ensuring ongoing follow-up.
Manage shared email inboxes and create and update files across various systems and technology platforms.
Maintain thorough documentation to ensure files are complete, accurate, organized, and up to date.
Ensure appropriate follow-up with the various stakeholders involved.

Claims Handling

Actively participate in the processing and ongoing management of claims.
Calculate benefits and process payments.
Support the administrative processing of claims and legal files to ensure they progress efficiently and within required timelines.
Collaborate with lawyers, claims adjusters, and other stakeholders involved in the files.
Perform any other related duties that contribute to the efficient operation of the organization.

Requirements

Bilingualism in French and English is required, as the successful candidate will support and communicate with teams and stakeholders located in Quebec and across Canada.
Previous legal experience is not required.
Above all, we are looking for someone who is curious, resourceful, and eager to learn, with the ability to ask the right questions and progressively develop their knowledge.
Excellent customer service skills and strong communication abilities, both over the phone and by email.
Strong organizational skills, accuracy, and attention to detail.
Ability to manage multiple files and priorities simultaneously.
Comfortable working with technology and able to quickly learn new systems and tools.

Benefits

Hybrid work model to support work-life balance
Group insurance, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services
Retirement savings plan with employer contributions
7 personal days
Birthday day off
Bonus program
Tuition reimbursement program
37.5 hours per week

Read the full bilingual original

English description will follow

Sommaire

Dans ce rôle polyvalent, vous agirez à la fois comme agent de service à la clientèle, adjoint administratif et agent d’indemnisation. Vous serez responsable de répondre aux demandes des bénéficiaires, d'assurer l'ouverture et le suivi des dossiers, de soutenir les avocats et experts en sinistre dans leurs activités quotidiennes et de participer au traitement des réclamations et des dossiers juridiques.

Le poste combine service à la clientèle, soutien administratif et analyse de dossiers, ainsi que traitement des réclamations. Il s'agit d'une excellente occasion pour une personne curieuse, organisée et orientée vers le service qui souhaite développer ses connaissances dans le domaine des réclamations.

Vos principales responsabilités

Service à la clientèle

Répondre aux demandes des clients et des bénéficiaires par téléphone et par courriel avec professionnalisme, courtoisie et diligence.
Offrir un service efficace et assurer les suivis nécessaires tout au long du parcours du bénéficiaire.
Contribuer à offrir une expérience client professionnelle, attentionnée et positive.

Soutien administratif et gestion des dossiers

Soutenir les avocats et les experts en sinistre dans l’ouverture des dossiers, leur analyse préliminaire et leur suivi.
Assurer la gestion des boîtes courriel ainsi que la création et la mise à jour des dossiers dans les différents systèmes et outils technologiques.
Maintenir une documentation rigoureuse afin que les dossiers soient complets, précis, organisés et à jour.
Assurer les suivis nécessaires auprès des différentes parties prenantes.

Traitement des réclamations

Participer activement au traitement et au suivi des réclamations.
Effectuer le calcul des indemnités et le traitement des paiements.
Soutenir le traitement administratif des réclamations et des dossiers juridiques afin d'assurer leur progression efficace et dans les délais requis.
Collaborer avec les avocats, les experts en sinistre et les autres intervenants impliqués dans les dossiers.
Effectuer toute autre tâche connexe contribuant au bon fonctionnement de l’organisation.

Profil recherché

Bilinguisme français-anglais requis, puisque la personne devra soutenir et communiquer avec des équipes et des intervenants situés au Québec et ailleurs au Canada.
Une expérience juridique préalable n’est pas requise.
Nous recherchons avant tout une personne
curieuse, débrouillarde et intéressée à apprendre, capable de poser les bonnes questions et de développer progressivement ses connaissances.
Excellent sens du service à la clientèle et bonnes habiletés de communication, tant au téléphone que par courriel.
Sens de l’organisation, rigueur et souci du détail.
Capacité à gérer plusieurs dossiers et priorités simultanément.
Aisance avec les systèmes informatiques et capacité à apprendre rapidement de nouveaux outils.

Avantages

Télétravail en mode hybride pour un équilibre travail-vie personnelle.
Assurances collectives, Compte de soins de santé, Programme d'aide aux employés et à la famille et Télémédecine.
Régime d'épargne-retraite avec contribution de l'employeur.
7 jours personnels.
Journée anniversaire.
Programme de bonification.
Programme de remboursement des formations.

37,5 heures par semaine

Summary

Responsibilities

Customer Service

Respond to client and beneficiary inquiries by phone and email in a professional, courteous, and timely manner.

Provide efficient service and ensure appropriate follow-up throughout the beneficiary journey.

Contribute to delivering a professional, attentive, and positive customer experience.

Administrative Support and File Management

Support lawyers and claims adjusters with opening files, conducting preliminary file analysis, and ensuring ongoing follow-up.

Manage shared email inboxes and create and update files across various systems and technology platforms.

Maintain thorough documentation to ensure files are complete, accurate, organized, and up to date.

Ensure appropriate follow-up with the various stakeholders involved.

Claims Handling

Actively participate in the processing and ongoing management of claims.

Calculate benefits and process payments.

Support the administrative processing of claims and legal files to ensure they progress efficiently and within required timelines.

Collaborate with lawyers, claims adjusters, and other stakeholders involved in the files.

Perform any other related duties that contribute to the efficient operation of the organization.

Requirements

Bilingualism in French and English is required, as the successful candidate will support and communicate with teams and stakeholders located in Quebec and across Canada.

Previous legal experience is not required.

Above all, we are looking for someone who is curious, resourceful, and eager to learn, with the ability to ask the right questions and progressively develop their knowledge.

Excellent customer service skills and strong communication abilities, both over the phone and by email.

Strong organizational skills, accuracy, and attention to detail.

Ability to manage multiple files and priorities simultaneously.

Comfortable working with technology and able to quickly learn new systems and tools.

Benefits

Hybrid work model to support work-life balance

Group insurance, Health Care Spending Account, Employee and Family Assistance Program, and Telemedicine services

Retirement savings plan with employer contributions

7 personal days

Birthday day off

Bonus program

Tuition reimbursement program

37.5 hours per week

Apply About employer

More about this job

Responsibilities

The role involves providing customer service, administrative support to lawyers and claims adjusters, and assisting with the processing and management of claims. Responsibilities include maintaining accurate file documentation, calculating benefits, and ensuring efficient communication with stakeholders.

Requirements

The position requires bilingualism in French and English and strong organizational and communication skills. No prior legal experience is required, but candidates should be curious, resourceful, and comfortable learning new technology systems.

Skills

Customer service
Administrative support
Claims handling
File management
Bilingualism
Communication
Organizational skills
Attention to detail
Data entry
Problem solving
Time management
Computer literacy

Benefits

Group insurance
Health care spending account
Employee and family assistance program
Telemedicine services
Retirement savings plan
Personal days
Birthday day off
Bonus program
Tuition reimbursement program

Visa sponsorship

Not detected in the job text

Keywords

Claims
Customer Service
Administrative Assistant
Legal Files
Claims Adjuster
Bilingual
Data Management
File Analysis
Insurance
Benefits Calculation
Stakeholder Management
Hybrid Work

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