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FCC / FAC

Customer Service Centre Specialist

Regina, SK, Canada
Agriculture Place, Canada

Pay: $83,040 - $112,340
Job type: Full-time
Apply by: Oct 14, 2026
Posting language: English
Posted: Oct 1, 2026

Apply About employer

Applications open in a new tab.

Original job description

Closing Date (MM/DD/YYYY):

10/13/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$83,040 - $112,340

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact

As a Customer Service Centre Specialist, you’ll be a trusted subject matter expert, coach and change champion for FCC’s Customer Service Centre. You’ll provide guidance on lending policies, processes and best practices while leading initiatives that strengthen employee capability, improve operational efficiency and enhance the customer experience.

You’ll be part of a team that supports learning, quality assurance and continuous improvement across the Customer Service Centre. Working closely with leaders, onboarding teams and cross-functional partners, you’ll help ensure employees have the tools, knowledge and support needed to deliver exceptional service and sound lending decisions.

If you’re passionate about developing people, improving processes and delivering exceptional customer outcomes, this could be the role for you.

What you’ll do

Provide expertise and guidance on lending policies, procedures and best practices

Coach, mentor and develop employees through training and ongoing support

Review loan and call quality to ensure compliance, consistency and strong customer outcomes

Drive continuous improvement by identifying and implementing process enhancements

Support organizational change through clear communication and effective training.

Lead projects and collaborate with partners to advance Customer Service Centre priorities

What you’ll bring to the team

Required qualifications

Bachelor’s degree in agriculture, business, finance or a related field

Minimum three years of experience in lending, financial services, customer service or a related environment (or an equivalent combination of education and experience)

Strong knowledge of lending practices, loan administration and secured lending requirements.

Experience coaching, mentoring and developing employees

Proven ability to analyze information, identify opportunities for improvement and lead change initiatives

Strong communication, collaboration and relationship-building skills

Preferred qualifications

Experience in a customer service centre, contact centre or operations environment

Knowledge of agricultural lending and the Canadian agriculture industry

Experience designing and delivering training programs

Knowledge of project management and continuous improvement practices

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Apply About employer

More about this job

Responsibilities

The specialist will provide expert guidance on lending policies and coach employees to ensure high-quality service and sound lending decisions. They will also lead initiatives to improve operational efficiency and drive continuous improvement across the Customer Service Centre.

Requirements

Candidates must hold a bachelor's degree in a relevant field and possess at least three years of experience in lending or financial services. Strong knowledge of lending practices and proven ability in coaching and change management are essential for this role.

Skills

Lending policies
Coaching
Mentoring
Loan quality assurance
Process improvement
Change management
Financial services
Customer service
Communication
Relationship building
Training delivery
Operational efficiency
Secured lending
Data analysis
Leadership

Benefits

Performance-based salary and incentive programs
Flexible and comprehensive group benefit plans
Savings plans
Well-being support
Wellness programs
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Lending
Financial services
Customer service centre
Agriculture
Loan administration
Secured lending
Coaching
Mentoring
Quality assurance
Continuous improvement
Change management
Training
Operational efficiency
Business management
Crown corporation
Compliance
Relationship management
Project management

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