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Added 6 mins ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
AB · Edmonton, AB
Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 6 mins ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Saskatoon, SK
Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 6 mins ago
VP, Information Services
Calian in Space & Technology
Ottawa, ON
Full-time
…role will ensure Information Services can scale alongside the business while delivering reliable services, operational excellence, and a strong employee…
Added 6 mins ago
IT Support Analyst
Sports Careers
Ottawa, ON · Kanata, ON
Full-time
The Ottawa Senators are seeking an energetic, detail-oriented professional to join us as an IT Support Analyst. This is an excellent opportunity to join an NHL franchise in an area behind…
Added 50 mins ago
Senior Data Analyst
National Bank of Canada
Montreal, QC
Full-time
A career as a Senior Data Analyst in the Financial crime team at National Bank means serving as a Data and Analytics Specialist. This position allows you to have a concrete impact on…
Added 1 hour ago
Senior Manager, Marketing Analytics
Optro
Remote, Canada
$128,000 to $176,000 CAD / year
Full-time · Remote
Marketing at Optro is scaling fast, and we need a leader who can turn our marketing data into decisions the business actually acts on. As Senior Manager, Marketing Analytics, you will own…
Added 1 hour ago
Senior Data Scientist
Spin Master Ltd
Toronto, ON
Full-time
You'll be the analytical link between raw data and business growth: not just reporting what the KPIs say but explaining why they moved and what to do next. When M1 retention dips or…
Added 1 hour ago
BIOLOGIST - ECOTOXICOLOGY (SIGNER)
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Approve data generated (Level I validation) for which the analyst has been trained and validated;
Added 1 hour ago
LABORATORY ANALYST
Bureau Veritas | Marine & Offshore
Montreal, QC
Contract
Bureau Veritas is looking for a Laboratory Analyst to join our environmental laboratory in Montreal or Ste-Foy, QC.
Added 2 hours ago
Project Manager - IT
Distribution stox
Boucherville, QC
Full-time
…candidate will be responsible for analyzing requests, gathering business requirements, preparing technical specifications, and ensuring quality…
Added 2 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Burlington, ON
Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 2 hours ago
Tax & Legal - Tax Analyst - New Grad 2027 - Multiple Locations
Deloitte
Regina, SK
Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 2 hours ago
Cyber Risk Analyst Co-op
Teck Resources Limited
Vancouver, BC · Greater Vancouver, BC
Full-time
Assist in the delivery and maintenance of business operations, not limited to maintaining performance and compliance dashboards, developing reports or presentations, alongside maintaining…
Added 2 hours ago
Financial Analyst
WELL Health Technologies Corp
Vancouver, BC
WELL Health is seeking an experienced Financial Analyst, Clinics Finance to support key aspects of the financial reporting and accounting operations for WELL’s clinic portfolio. Reporting…
Added 2 hours ago
Physician Payments & Reconciliation Analyst
WELL Health Technologies Corp
Vancouver, BC
Position Title: Physician Payments & Reconciliation Analyst
Added 2 hours ago
Investment Analyst – Fixed Income and Alternative Assets
THE EMPIRE LIFE INS. CO
Toronto, ON
Full-time
Empire Life is looking to hire an Investment Analyst to join our Fixed Income team! We are actively seeking candidates to fill a current, open position.
Added 3 hours ago
Cyber Controls Assurance Analyst (Global Security)
Royal Bank of Canada
Toronto, ON
Full-time
As a Cyber Control Assurance Analyst, you will provide Cyber Security expertise within RBC and act as a key Cyber Control advisor to internal business and technology clients. In this role,…
Added 3 hours ago
Analyse de défaillance - Ingénieur métallurgiste / Failure analysis - Metallurgical engineer
Pratt & Whitney
Longueuil, QC
Full-time
Added 3 hours ago
Invoice & Contract Administration Coordinator
Dasro Consulting Inc.
Calgary, AB
Contract
This is not a business analysis role, despite how it may appear in some system references (e.g., system titles listing 'Business Analyst'). There is no requirements-gathering,…
Added 3 hours ago
Cyber Controls Assurance Analyst (Global Security)
RBC
Toronto, ON
Full-time
As a Cyber Control Assurance Analyst, you will provide Cyber Security expertise within RBC and act as a key Cyber Control advisor to internal business and technology clients. In this role,…
Added 3 hours ago
Senior Business Analyst / Data Analyst (Security Master)
RBC
Toronto, ON
Full-time
We are seeking a Senior Business Analyst / Data Analyst to join our Product Team and own the business logic, data quality, and product backlog for our enterprise Security Master. In this…
Added 4 hours ago
Legal Compliance Analyst
Fasken
AB · Vancouver, BC · Calgary, AB
Full-time
You have business-level proficiency in English. While French is not required, it’s a valued skilled in our team.
Added 4 hours ago
SAP Analyst
Bertelsmann-Jobs
Mississauga, ON
$85,000 to $100,000 USD / year
Full-time
We’re looking for an SAP Support Analyst to primarily be responsible for managing SAP incidents, and to write/manage functional specifications between the user community and the more…
Added 4 hours ago
IT Customer Support I
Alberta Health Services
AB · Greater Edmonton Metropolitan Area
Part-time
…systems across the province. As a Customer Support I Service Desk Analyst, you will deliver Tier 1 technical support primarily over the phone. The Service Desk operates 24 hours a day, 7…
Added 4 hours ago
IT Product Owner (PO)
Leons Furniture Limited
Toronto, ON
Business Stakeholders → Product Owner → Business Analyst → Development Team

FCC / FAC

Technical Analyst, Service Desk

Quebec, QC, Canada
Regina, SK, Canada
ON, Canada
NB, Canada
NS, Canada
PE, Canada
MB, Canada
SK, Canada
BC, Canada
NL, Canada
Agriculture Place, Canada

Pay: $62,910 - $85,110
Job type: Full-time
Apply by: Oct 9, 2026
Experience: 2–4 years of customer support or service desk experience
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Closing Date (MM/DD/YYYY):

10/08/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$62,910 - $85,110

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact

As a Technical Analyst, you’ll be the first point of contact for IT support, helping resolve customer issues quickly and effectively across multiple channels. You’ll diagnose and troubleshoot technical problems, communicate solutions clearly to both technical and non-technical users, and take ownership of incidents from initiation through to resolution or escalation.

You’ll contribute to a high-performing Service Desk team by maintaining accurate documentation, improving knowledge base content, and following ITIL-aligned practices. Your work will directly impact the employee experience by ensuring reliable, timely technology support.

What you’ll do

Provide IT support through phone, email, chat and in‑person interactions, supporting a coast‑to‑coast Service Desk during business hours
Investigate, analyse and resolve service desk incidents and service requests
Troubleshoot a wide range of first-level IT issues across systems, applications and devices
Monitor and support day-to-day technologies and services
Escalate issues when required based on troubleshooting and documentation
Maintain accurate ticket documentation, including updates, actions and next steps
Develop and update knowledge base articles and documentation for common issues
Collaborate with internal teams to ensure efficient resolution and service delivery
Support onsite technology needs, including equipment setup, moves and basic hardware troubleshooting
Assist with asset handling and inventory tracking where required (20–40 lbs)

What you’ll bring to the team

Required qualifications:

A certificate, diploma or degree in computer science, engineering, mathematics or a related field, or an equivalent combination of education and experience
2–4 years of customer support or service desk experience
Ability to work flexible or rotating shifts to support Service Desk operations
Strong analytical and troubleshooting skills
Working knowledge of common operating systems, software, and business applications
Basic understanding of computer hardware and peripherals
Familiarity with ITIL processes and service management tools
Experience using and contributing to knowledge base documentation
Strong attention to detail, especially in documentation and process adherence
A friendly, customer-focused mindset with strong communication skills

Preferred qualifications:

Experience supporting enterprise applications and business systems
A valid driver’s license and ability to travel occasionally
Bilingualism (English and French) is a strong asset.
Ability to work independently while contributing to a high-performing team
Willingness to learn new tools, systems and technologies
Ability to prioritise work and manage multiple requests in a fast-paced environment

Not sure you meet every requirement? We encourage you to apply anyway.

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Apply About employer

More about this job

Responsibilities

The Technical Analyst serves as the first point of contact for IT support, diagnosing and resolving technical incidents across various channels. They are responsible for maintaining accurate documentation, contributing to the knowledge base, and ensuring reliable technology support for the organization.

Requirements

Candidates must possess a certificate, diploma, or degree in a computer-related field along with 2-4 years of service desk experience. Strong analytical skills, familiarity with ITIL processes, and the ability to work flexible shifts are required for this role.

Skills

IT support
Troubleshooting
Incident management
Service desk operations
Technical documentation
Knowledge base management
ITIL practices
Customer service
Hardware support
Operating systems
Software applications
Analytical skills
Communication skills
Asset management

Benefits

Performance based incentive
Group benefit plans
Savings plans
Well-being support
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
IT Support
ITIL
Troubleshooting
Hardware
Software
Incident Management
Knowledge Base
Customer Service
Asset Handling
Enterprise Applications
Hybrid Work
Crown Corporation
Agriculture
Food Industry
Documentation
Analytical Skills
Inventory Tracking

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