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FCC / FAC

Technical Analyst, Service Desk

Quebec, QC, Canada
Regina, SK, Canada
ON, Canada
NB, Canada
NS, Canada
PE, Canada
MB, Canada
SK, Canada
BC, Canada
NL, Canada
Agriculture Place, Canada

Pay: $62,910 - $85,110
Job type: Full-time
Apply by: Oct 9, 2026
Experience: 2–4 years of customer support or service desk experience
Posting language: English
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

Closing Date (MM/DD/YYYY):

10/08/2026

Worker Type:

Permanent

Language(s) Required:

English

Term Duration (in months):

Salary Range (plus eligible to receive a performance based incentive, applicable to position) :

$62,910 - $85,110

Why FCC?

At FCC, we’re proud to be 100% invested in Canadian agriculture and food. As a federal Crown corporation, we provide financing, knowledge resources and business management software to over 103,000 customers nationwide.

Here’s what you can expect when you join our team:

Competitive total rewards packages: market-aligned and performance-based salary and incentive programs, flexible and comprehensive group benefit and savings plans, and well-being support through benefits and wellness programs
Purpose-driven work: We build strong relationships, share knowledge and support the people who feed the world
Growth: Learning and development opportunities to help you thrive
Hybrid work options

How you’ll make an impact

As a Technical Analyst, you’ll be the first point of contact for IT support, helping resolve customer issues quickly and effectively across multiple channels. You’ll diagnose and troubleshoot technical problems, communicate solutions clearly to both technical and non-technical users, and take ownership of incidents from initiation through to resolution or escalation.

You’ll contribute to a high-performing Service Desk team by maintaining accurate documentation, improving knowledge base content, and following ITIL-aligned practices. Your work will directly impact the employee experience by ensuring reliable, timely technology support.

What you’ll do

Provide IT support through phone, email, chat and in‑person interactions, supporting a coast‑to‑coast Service Desk during business hours
Investigate, analyse and resolve service desk incidents and service requests
Troubleshoot a wide range of first-level IT issues across systems, applications and devices
Monitor and support day-to-day technologies and services
Escalate issues when required based on troubleshooting and documentation
Maintain accurate ticket documentation, including updates, actions and next steps
Develop and update knowledge base articles and documentation for common issues
Collaborate with internal teams to ensure efficient resolution and service delivery
Support onsite technology needs, including equipment setup, moves and basic hardware troubleshooting
Assist with asset handling and inventory tracking where required (20–40 lbs)

What you’ll bring to the team

Required qualifications:

A certificate, diploma or degree in computer science, engineering, mathematics or a related field, or an equivalent combination of education and experience
2–4 years of customer support or service desk experience
Ability to work flexible or rotating shifts to support Service Desk operations
Strong analytical and troubleshooting skills
Working knowledge of common operating systems, software, and business applications
Basic understanding of computer hardware and peripherals
Familiarity with ITIL processes and service management tools
Experience using and contributing to knowledge base documentation
Strong attention to detail, especially in documentation and process adherence
A friendly, customer-focused mindset with strong communication skills

Preferred qualifications:

Experience supporting enterprise applications and business systems
A valid driver’s license and ability to travel occasionally
Bilingualism (English and French) is a strong asset.
Ability to work independently while contributing to a high-performing team
Willingness to learn new tools, systems and technologies
Ability to prioritise work and manage multiple requests in a fast-paced environment

Not sure you meet every requirement? We encourage you to apply anyway.

Not sure you meet every requirement? We encourage you to apply anyway.

You belong here
At FCC, we’re committed to creating an inclusive, equitable and accessible workplace – one that reflects the communities where we live, work and play. Our team is made stronger through diversity, and we’re dedicated to building a workforce that brings together a range of backgrounds, abilities and perspectives.

We encourage qualified applicants to apply, including members of these four employment equity groups:
• Indigenous Peoples
• Members of visible minority groups
• Persons with disabilities
• Women

Accessibility and accommodations

To support an inclusive and accessible candidate experience, we encourage anyone needing an adjustment or accommodation during any stage of the recruitment process to email us at: TalentSupplyRecherch@fcc-fac.ca. An HR partner will respond and work with applicants who request a reasonable accommodation. Information received in relation to accommodation requests will not impact hiring decisions.

Apply About employer

More about this job

Responsibilities

The Technical Analyst serves as the first point of contact for IT support, diagnosing and resolving technical incidents across various channels. They are responsible for maintaining accurate documentation, contributing to the knowledge base, and ensuring reliable technology support for the organization.

Requirements

Candidates must possess a certificate, diploma, or degree in a computer-related field along with 2-4 years of service desk experience. Strong analytical skills, familiarity with ITIL processes, and the ability to work flexible shifts are required for this role.

Skills

IT support
Troubleshooting
Incident management
Service desk operations
Technical documentation
Knowledge base management
ITIL practices
Customer service
Hardware support
Operating systems
Software applications
Analytical skills
Communication skills
Asset management

Benefits

Performance based incentive
Group benefit plans
Savings plans
Well-being support
Learning and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Technical Analyst
Service Desk
IT Support
ITIL
Troubleshooting
Hardware
Software
Incident Management
Knowledge Base
Customer Service
Asset Handling
Enterprise Applications
Hybrid Work
Crown Corporation
Agriculture
Food Industry
Documentation
Analytical Skills
Inventory Tracking

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