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Added 6 months ago
A&
Assistant Manager - CF Richmond Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Richmond, British Columbia
- Full-time
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 6 months ago
A&
Assistant Manager - CF Pacific Centre, Hollister
Abercrombie & Fitch Co.
Vancouver, British Columbia
- Full-time
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 6 months ago
A&
Assistant Manager - CF Rideau Centre, Abercrombie & Fitch
Abercrombie & Fitch Co.
Ottawa, Ontario
- Full-time
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 5 months ago
A&
Assistant Manager
Abercrombie & Fitch Co.
Edmonton, Alberta
- Full-time
The Assistant Manager is a multi-faceted role that merges business strategy, operations, creativity, and people management. Strategically, assistant managers are responsible for driving…
Added 5 months ago
Assistant Director
1st Class Childcare
De Winton, AB
The Assistant Director provides and coordinates the necessary support, resources, supervision, and leadership to ensure nurturing care and education for young children in a group setting.…
Added 5 months ago
WD
Senior Project Coordinator
Windmill Development
Ottawa, Ontario
- Full-time
…reporting to the Project Manager (PM) on projects without an Assistant Project Manager (APM), providing administrative support to ensure efficient operations. The SPC maintains filing…
Added 5 months ago
W
Pharmacy Assistant
Walmart
Fort St. John, British Columbia
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
MY
Staff Accountant - NRC IRAP Youth Employment Program (YEP)
Molecular You Co
Vancouver, British Columbia
- Part-time
As Staff Accountant, you will support the day-to-day financial operations of Molecular You, a precision health company at the intersection of molecular biology, data science, and…
Added 5 months ago
E
Sr. Project Manager, Quality Assurance (QA)
Evonik
Burnaby, British Columbia
- Full-time
…time off to support Community Volunteer activities; Financial assistant for fitness memberships. And there is more...access to a Comprehensive Health Promotion program and Regional and…
Added 2 months ago
CK
Assistant Store Manager - ACT
Circle K
Bedford, NS
- Other
You will assist the Store Manager with overseeing the store operations. You’ll help with hiring, supervising and working with the staff to accomplish daily tasks, paperwork, making bank…
Added 5 months ago
JI
Assistant Store Manager - Back-end Ops
J.D. Irving, Limited
Antigonish, NS
- Full-time
As an Assistant Store Manager – Back‑End Operations, you will play a critical leadership role in ensuring these business lines are supported through safe, efficient, and accurate…
Added 5 months ago
CE
Assistant General Manager - Bridgette Bar Calgary
Concorde Entertainment Group
Calgary, Alberta
- Full-time
Reporting to the General Manager at Bridgette Bar, the Assistant General Manager must be a strategic business partner who is accountable for the overall performance of the business. This…
Added 5 months ago
W
Pharmacy Assistant
Walmart
Calgary, Alberta
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
CR
Administrative Assistant
Cando Rail & Terminals
Jansen, Saskatchewan
- Full-time
Administrative Assistant is a self-starter with strong organization, communication, interpersonal, accounting, and computer skills. If you enjoy working within a team, problem solving, and…
Added 4 months ago
MB
Transportation Coordinator (18-month contract)
Martin Brower
Oshawa, Ontario
- Contract
Provide administrative support to the Modified Work Program
Added 5 months ago
F
Customer Service Representative
FCT
Oakville, Ontario
- Full-time
Ensure service standards are being met by processing designated lender follow-up in accordance with the applicable program.
Added 5 months ago
W
Pharmacy Assistant
Walmart
Ottawa, Ontario
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
W
Pharmacy Assistant
Walmart
Spruce Grove, Alberta
- Full-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
W
(CAN) Pharmacy Assistant
Walmart
Bradford West Gwillimbury, Ontario
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
JI
Assistant Store Manager
J.D. Irving, Limited
Grand Falls-Windsor, NL
- Full-time
At Kent Building Supplies, we believe that strong, inclusive leadership drives success. We’re looking for an Assistant Store Manager who is ready to take ownership of store operations, lead…
Added 5 months ago
Pharmacy Assistant II - FT
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Saint John, New Brunswick
Assist with other pharmacy operations as required
Added 5 months ago
Early Childhood Education Assistant (ECEA) - ONCALL/ CASUAL
Yuułuʔiłʔatḥ Government
Ucluelet, British Columbia
Work collaboratively with ECEs, ECEAs, Childcare Support Workers (RA) and other staff to support daily program operations
Added 5 months ago
W
(CAN) Pharmacy Assistant
Walmart
Sudbury, Ontario
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
W
Pharmacy Assistant
Walmart
Brandon, Manitoba
- Part-time
The Pharmacy Assistant assists the Pharmacist in the technical aspects of prescription filling and administrative duties in order to increase the Pharmacist's opportunity to provide patient…
Added 5 months ago
RP
Business Operations Manager
Rocketship Public Schools
Canada
- Full-time
Rocketship school leadership teams each include a Principal and Assistant Principals focused on instruction, an Office Manager focused on student information and family engagement, and a…

FCT

Customer Service Representative

Oakville, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Experience: Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Posting language: English
Posted: Jun 2, 2026

Original job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional, friendly, and able to build rapport while owning every interaction. Attention to detail and the ability to think outside the box are essential. In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.

HERE’S HOW YOU’LL CONTRIBUTE:

Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Ensure service standards are being met by processing designated lender follow-up in accordance with the applicable program.
Communicate file updates to internal and external partners using internal computer systems.
Organize rush requests.
Assist with preparation of document packages and reporting.
Meet and exceed customers’ needs and expectations, escalating all issues to the department manager.

HERE'S WHAT YOU'LL BRING:

Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
Exceptional phone manner with strong communication and interpersonal skills.
Ability to build rapport and own every interaction.
Proven ability to problem-solve and prioritize issues.
Detail-oriented and proven ability to multi-task in a fast-paced environment.
Ability to exercise good judgment in protecting confidential information.
Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).
Hybrid work model: 3 days in office required.
Our core hours of operation are 8:00 a.m.–9:00 p.m., Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.

Total Direct Compensation:

45,880 - 55,130

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

Apply About employer

More about this job

Responsibilities

Handle a high volume of inbound and outbound calls to provide exceptional service to lawyers and lenders. Manage file updates, process lender follow-ups, and coordinate rush requests to ensure smooth transaction closures.

Requirements

Requires 3-5 years of experience in a call center or banking environment, with intermediate MS Office skills. A diploma in Legal Assistant/Law Clerk or mortgage administration experience is considered an asset.

Skills

Customer Service
Call Center Operations
Banking
Mortgage Administration
Communication Skills
Interpersonal Skills
Problem Solving
Prioritization
Multi-tasking
Confidentiality
MS Word
MS Excel
MS PowerPoint

Benefits

Employee and Family Assistance Program (EFAP)
Wellness Essentials
Group Retirement Savings Plan With Company Match
Paid Holidays
Paid Time Off
Hybrid Work Arrangements
Paid Volunteer Opportunities
Charitable Donation Matching
Employee Recognition Programs
Referral Incentives
Performance-based Incentives
Stock Purchase Plan

Visa sponsorship

Not detected in the job text

Keywords

Title Insurance
Default Solutions
Real Estate
Mortgage Administration
Call Center
Banking
Legal Assistant
Law Clerk
MS Office
Customer Experience
Inbound Calls
Outbound Calls
Lender Relations
File Management

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