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Added 1 month ago
M
Principal Enterprise Compliance Architect
McKesson
Remote, Canada
- Full-time
- Remote
Define and govern enterprise compliance architecture strategy for SAP S/4HANA transformation programs
Added 4 months ago
T
B2B Sales Assistant Operations Manager - AI Platform
Teleperformance
Toronto, Ontario · TPCA Toronto
- $80,000 CAD / year
- Full-time
…diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad…
Added 4 months ago
Executive Director, Primary and Preventative Health Services Strategy Roles
Government of Alberta
Edmonton, Alberta · Medicine Hat, Alberta
Executive Director, Project Management and System Governance, HWST
Added 4 months ago
Executive Director, Primary and Preventative Health Services Transformation Roles
Government of Alberta
Edmonton, Alberta
Reporting to the Assistant Deputy Minister, Primary and Preventative Health Care, the ED, Primary Care Transformation and Partnerships team’s responsibilities will include:
Added 4 months ago
Executive Director, Financial Planning
Government of Alberta
Edmonton, Alberta
Reporting to the Assistant Deputy Minister, Finance and Senior Financial Officer you will provide strategic direction for all financial planning activities and services including…
Added 4 months ago
Executive Director, Program Innovation
Government of Alberta
Edmonton, Alberta
Reporting to the Assistant Deputy Minister, Program Planning and Student Aid Division, the Executive Director of Program Innovation Branch is responsible for providing leadership, support…
Added 3 months ago
Assistant Deputy Minister, Finance and SFO for Primary and Preventative Health Services
Government of Alberta
Edmonton, Alberta
Job Title: Assistant Deputy Minister, Financial Services and Senior Financial Officer
Added 1 month ago
Associate General Counsel
Hyundai Motor Company
Markham, Ontario
…providing strategic and practical legal advice to the Company’s Executive Team and senior management, oversight of litigation matters, advising on proposed business objectives, and…
Added 4 months ago
MS
Executive Assistant
Maxxit Systems Inc
Toronto, Ontario
- $60,000 to $70,000 CAD / year
- Full-time
The Executive Assistant is responsible for a wide variety of administrative duties in support of the Chief Executive Officer (CEO), Chief Operation Office and other members of the senior…
Added 2 months ago
FC
Machine Learning Analyst
Fidelity Canada
Toronto, ON
- Full-time
Added 4 months ago
M
Sr. Manager, Workforce Readiness
McKesson
Remote, Canada
- Full-time
- Remote
The ideal candidate has experience with launching internal AI enablement programs, is a trusted advisor within program team, with senior executives, and brings strong business acumen,…
Added 4 months ago
M
Lead, Infrastructure Architect
McKesson
Remote, Canada
- Full-time
- Remote
…sustained business value across system‑wide, mission‑critical programs. The role owns architectural components and alignment to the future‑state vision; directs fit‑gap analysis; and…
Added 4 months ago
FC
Manager Business Resiliency and Continuity
Fidelity Canada
Toronto, Ontario
- Full-time
We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to…
Added 3 months ago
FC
Appian Developer FCC (Contract)
Fidelity Canada
Toronto, Ontario
- Full-time
Diversity and inclusion programs, including an active network of Employee Resource Groups
Added 4 months ago
FC
Senior OpenEdge ABL Developer (Contract)
Fidelity Canada
Toronto, Ontario
- Full-time
We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process.
Added 4 months ago
F
Customer Service Representative
FCT
Oakville, Ontario
- Full-time
Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
Added 5 months ago
Graduate Assistant Pool in Department of Forestry, Fire, and Rangeland Management (Academic Year 26/27)
Cal Poly Humboldt University
Humboldt, Saskatchewan
…classification (i.e., Teaching Associate, Instructional Student Assistant, and Student Assistant) are restricted to working a maximum of 20 hours per week during the academic year. The 20…
Added 1 month ago
CI
Leasing Assistant
Colliers International
Calgary, AB
- Other
…Best Workplaces for Women, Best Workplaces with Most Trusted Executive Teams, among…
Added 4 months ago
FC
Director Software Product Management, Investly
Fidelity Canada
Toronto, Ontario
- Full-time
We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to…
Added 5 months ago
M
Sr. Manager Workforce Readiness & Change
McKesson
Remote, Canada
- Full-time
- Remote
…contributing to program-level integration, governance, and executive…
Added 5 months ago
VC
General Cardiologist, VGH
Vancouver Coastal Health
Vancouver, British Columbia
- Full-time
…development and growth of the UBC Cardiology education and research programs. The Division of Cardiology will support an appointment of Clinical Assistant Professor or higher, however…
Added 5 months ago
VC
Heart Failure and General Cardiologist, VGH
Vancouver Coastal Health
Vancouver, British Columbia
- Full-time
…development and growth of the UBC Cardiology research and education programs. The Division of Cardiology will support an appointment of Clinical Assistant Professor or higher, however…
Added 5 months ago
VC
Critical Care and General Cardiologist, VGH
Vancouver Coastal Health
Vancouver, British Columbia
- Full-time
…development and growth of the UBC Cardiology research and education programs. The Divisions of Cardiology will support an appointment of Clinical Assistant Professor or higher, however…
Added 1 month ago
FC
Corporate Tax Manager
Fidelity Canada
Toronto, ON
- Full-time
Added 3 months ago
CB
Office Assistant & Camp Store Coordinator
Canadian Baptists of Ontario and Quebec
Muskoka Lakes Township, Ontario · Utterson, Ontario
- Full-time
Camp Kwasind is seeking a highly organized, service-oriented, and proactive Office Assistant & Camp Store Coordinator to serve as a key member of our year-round operations team.

FCT

Customer Service Representative

Oakville, ON, Canada

Full-time

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Job details

Job type: Full-time
Experience: Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Posting language: English
Posted: Jun 2, 2026

Original job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional, friendly, and able to build rapport while owning every interaction. Attention to detail and the ability to think outside the box are essential. In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.

HERE’S HOW YOU’LL CONTRIBUTE:

Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Ensure service standards are being met by processing designated lender follow-up in accordance with the applicable program.
Communicate file updates to internal and external partners using internal computer systems.
Organize rush requests.
Assist with preparation of document packages and reporting.
Meet and exceed customers’ needs and expectations, escalating all issues to the department manager.

HERE'S WHAT YOU'LL BRING:

Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
Exceptional phone manner with strong communication and interpersonal skills.
Ability to build rapport and own every interaction.
Proven ability to problem-solve and prioritize issues.
Detail-oriented and proven ability to multi-task in a fast-paced environment.
Ability to exercise good judgment in protecting confidential information.
Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).
Hybrid work model: 3 days in office required.
Our core hours of operation are 8:00 a.m.–9:00 p.m., Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.

Total Direct Compensation:

45,880 - 55,130

Any pay range is in $CAD. The stated pay range reflects the total expected compensation for this role (e.g., base pay plus any expected incentives or allowances, where applicable)

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

Apply About employer

More about this job

Responsibilities

Handle a high volume of inbound and outbound calls to provide exceptional service to lawyers and lenders. Manage file updates, process lender follow-ups, and coordinate rush requests to ensure smooth transaction closures.

Requirements

Requires 3-5 years of experience in a call center or banking environment, with intermediate MS Office skills. A diploma in Legal Assistant/Law Clerk or mortgage administration experience is considered an asset.

Skills

Customer Service
Call Center Operations
Banking
Mortgage Administration
Communication Skills
Interpersonal Skills
Problem Solving
Prioritization
Multi-tasking
Confidentiality
MS Word
MS Excel
MS PowerPoint

Benefits

Employee and Family Assistance Program (EFAP)
Wellness Essentials
Group Retirement Savings Plan With Company Match
Paid Holidays
Paid Time Off
Hybrid Work Arrangements
Paid Volunteer Opportunities
Charitable Donation Matching
Employee Recognition Programs
Referral Incentives
Performance-based Incentives
Stock Purchase Plan

Visa sponsorship

Not detected in the job text

Keywords

Title Insurance
Default Solutions
Real Estate
Mortgage Administration
Call Center
Banking
Legal Assistant
Law Clerk
MS Office
Customer Experience
Inbound Calls
Outbound Calls
Lender Relations
File Management

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