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21 jobs

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Added 2 days ago
Booking Clerk, Breast Clinic
Providence Healthcare
Vancouver, BC
Other
File and Chart Management: Sets up, organizes, and maintains patient files, ensuring test results and required documents are included. Retrieves and reviews files for accuracy.
Added 2 days ago
Clerk III - Medical Clinic Receptionist
Prairie Mountain Health
Swan River, MB
Full-time
Verifies client personal information, including personal health information and insuring agency (if applicable) with client file on each client visit.
Added 2 days ago
Clerk III - Medical Clinic Receptionist
Prairie Mountain Health
Hamiota, MB
Full-time
Verifies client personal information, including personal health information and insuring agency (if applicable) with client file on each client visit.
Added 22 days ago
Immigration Law Clerk / Paralegal
1013280 Ont.Limited
Toronto, ON
Full-time
Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm…
Added 22 days ago
Senior Immigration Law Clerk / Paralegal
1013280 Ont.Limited
Toronto, ON
Full-time
Green and Spiegel, Canada’s preeminent immigration law firm, sets the gold standard in the highly specialized area of immigration law. With a team of 120 talented individuals, the firm…
Added 4 days ago
Law Clerk
Vaco by Highspring
Toronto, ON
$70,000 to $90,000 CAD / year
Full-time
· Prepare and file corporate documents, resolutions, certificates, annual returns.
Added 5 days ago
Law Clerk/Claims Handler
FCT
Oakville, ON
Full-time
As a Law Clerk/Claims Handler you will be responsible for high level decision-making, assessing title insurance claims on behalf of property owners and lenders. In your role as a Law…
Added 1 month ago
Law Clerk/ Claims Handler
FCT
Oakville, ON
Full-time
As a Law Clerk/Claims Handler you will be responsible for high level decision-making, assessing title insurance claims on behalf of property owners and lenders. In your role as a Law…
Added 6 days ago
REVENUE CLERK 4 (COLLECTIONS)
City of Toronto
Toronto, ON
The Revenue Clerk 4 will process the tax/water information related to collection accounts and is responsible for performing clerical services for bailiff accounts and handles telephone,…
Added 2 months ago
Disclosure Clerk
Government of Alberta
Edmonton, Alberta
The Disclosure Clerk reports to their supervisor and is responsible for processing disclosure on trial and supplementary files.
Added 21 days ago
EY Law - Corporate Law - Paralegal - Vancouver
EY
Vancouver, BC
Prepare and file annual returns and other required corporate filings (e.g., Articles, amendments, extra-provincial registrations)
Added 6 days ago
Customer Service Representative
FCT
Oakville, ON
Full-time
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required
Added 1 month ago
Representative, Customer Service (6-month contract)
FCT
Oakville, ON
Full-time
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Added 3 months ago
Customer Service Representative
FCT
Oakville, Ontario
Full-time
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Added 3 days ago
Administrative Support Clerk, Mental Health and Substance Use Services - White Rock
Fraser Health
White Rock, BC
Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality for a variety of records such as correspondence,…
Added 2 days ago
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health
Surrey, BC
Full-time
Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality for a variety of records such as correspondence,…
Added 2 days ago
Administrative Support Clerk, Mental Health and Substance Use Services
Fraser Health Authority
Surrey, BC
$26.42 to $28.25 CAD / hour
Full-time
Sets up and maintains the client and administrative filing system, according to policies and procedures designed to protect confidentiality for a variety of records such as correspondence,…
Added 1 month ago
Loans Interviewer / Member Service Representative
Community Savings Credit Union
Victoria, BC
Full-time
…opens and verifies night deposits; processes post-dated diary file transactions; retrieves cards, stamps, cashables and safeguards cash, keys, cards and stamps; advises members of…
Added 9 days ago
Loans Interviewer / MSR, Mobile
Community Savings Credit Union
Vancouver, BC
Full-time
…opens and verifies night deposits; processes post-dated diary file transactions; retrieves cards, stamps, cashables and safeguards cash, keys, cards and stamps; advises members of…
Added 8 days ago
Accounting Clerk
SCIC
Melville, SK
Full-time
File records, cheques, and financial reports.
Added 2 months ago
Bilingual Specialist, MMS
FCT
Moncton, NB
Full-time
…collaborate with both internal and external partners, address file deficiencies within specified deadlines, and adhere to risk management policies. Additionally, you will propose solutions…

No more jobs.

FCT

Representative, Customer Service (6-month contract)

Oakville, ON, Canada

Job type: Full-time
Experience: Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Posting language: English
Posted: Aug 13, 2026

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Original job description

Company Summary

Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated.

FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities.

Job Summary

We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day.

As a Customer Service Representative, you will be responsible for inbound and outbound calls. You will be the first point of contact for your customers and will be required to provide an exceptional experience on every call. It is crucial in this role that you are professional, friendly, and able to build rapport while owning every interaction. Attention to detail and the ability to think outside the box are essential. In your role, you will be an expert on the process and requirements to ensure transactions close smoothly and on time.

HERE’S HOW YOU’LL CONTRIBUTE:

Ensure optimum servicing to our client base by handling a high volume of inbound calls/requests for service in a friendly and professional manner.
Address lawyers and lenders on any issues relating to their specific files, elevating to internal partners as required.
Ensure service standards are being met by processing designated lender follow-up in accordance with the applicable program.
Communicate file updates to internal and external partners using internal computer systems.
Organize rush requests.
Assist with preparation of document packages and reporting.
Meet and exceed customers’ needs and expectations, escalating all issues to the department manager.

HERE'S WHAT YOU'LL BRING:

Minimum 3–5 years of experience in a call center environment and/or 3–5 years in a banking environment.
Mortgage administration experience or a Legal Assistant/Law Clerk diploma would be an asset.
Exceptional phone manner with strong communication and interpersonal skills.
Ability to build rapport and own every interaction.
Proven ability to problem-solve and prioritize issues.
Detail-oriented and proven ability to multi-task in a fast-paced environment.
Ability to exercise good judgment in protecting confidential information.
Intermediate computer skills in MS Office products (Word, Excel, and PowerPoint).
Hybrid work model: 3 days in office required.
Our core hours of operation are 8:00 a.m.–9:00 p.m., Monday through Friday. Candidates must be flexible to work a regular rotating late shift to 9:00 p.m.

HERE’S WHAT SETS US APART:

Through mentoring, innovative tools, and a variety of programs that engage and reward, we empower each employee to be great and drive results.

Comprehensive benefits that include Employee and Family Assistance Program (EFAP) and Wellness Essentials
Group retirement savings plan with company match
Paid holidays and generous paid time off
Hybrid work arrangements
Paid volunteer opportunities and charitable donation matching
Employee recognition programs that include referral incentives
Potential for performance-based incentives
The opportunity to participate in our stock purchase plan
And more!

*As per terms of the employment agreement

For over a decade, FCT has been certified by the Great Place to Work® Institute as one of Canada’s best workplaces. We have also been recognized as a Top 50 Best Workplace in Canada, Best Workplaces in Canada for Women and Best Workplaces in Canada with Most Trusted Executive teams. In addition, FCT is recognized as one of Greater Toronto’s Top Employers.

By joining us, you will not only be part of an award-winning organization, you will be part of a workforce that is engaged and empowered to succeed.

Thank you for considering FCT. We look forward to meeting you.

We may use AI assisted tools to help screen or assess applications; however, all hiring decisions include human review.

In accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted as part of FCT’s hiring process.

To avoid any delays in the recruitment process, if you require accommodation to apply, please provide your accommodation needs in advance. You may also be required to submit adequate medical/other documentation to Human Resources to support your request for accommodation.

FCT is an equal opportunity employer and is committed to an active nondiscrimination program. All recruitment, hiring, placements, transfers, promotions, training, compensation, benefits, discipline, and other terms and conditions of employment will be on the basis of the qualifications of the individual regardless of race, colour, place of origin, ethnic origin, citizenship, handicap (including mental and physical disability), sex, sexual orientation, gender identity and expression, creed (religion), marital status, family status (being in a parent/child relationship), age, or any other basis prohibited by the applicable provincial or federal human rights legislation.

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More about this job

Responsibilities

The Customer Service Representative handles high-volume inbound and outbound calls while providing an exceptional experience to clients. They are responsible for addressing issues, communicating file updates, and ensuring transactions close smoothly and on time.

Requirements

Candidates must have 3-5 years of experience in a call center or banking environment. A Legal Assistant or Law Clerk diploma and mortgage administration experience are considered assets.

Skills

Customer service
Call center operations
Banking
Mortgage administration
Communication
Interpersonal skills
Problem-solving
Multi-tasking
Attention to detail
Microsoft Office
Word
Excel
PowerPoint
Conflict resolution
Data entry

Benefits

Employee and family assistance program
Wellness essentials
Group retirement savings plan with company match
Paid holidays
Paid time off
Paid volunteer opportunities
Charitable donation matching
Employee recognition programs
Performance-based incentives
Stock purchase plan

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Call Center
Banking
Mortgage Administration
Title Insurance
Real Estate
Legal Assistant
Law Clerk
Inbound Calls
Outbound Calls
Microsoft Office
Word
Excel
PowerPoint
Hybrid Work
Transaction Management
Client Relations
Data Management
Professionalism
Problem Solving

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