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Added 3 days ago
FT
Agent Deployment Engineer - Spanish Speaking
FDE Times
Toronto, ON
- Full-time
…Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build…
Added 3 days ago
FT
Agent Deployment Engineer
FDE Times
Toronto, ON
- Full-time
…Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build…
Added 3 days ago
CM
Store Manager - Parksville
Choices Market
Parksville, BC
- Full-time
…superior customer service day-in and day-out. As a part of our senior management team, the Store Manager must live and model our core values while fostering a positive and collaborative…
Added 3 days ago
P
Mechanical Assembler - Day Shift
Powell
Acheson, AB
- Full-time
Must have a basic command of the English language, both written and verbal
Added 3 days ago
PC
Senior Associate SIEM Implementation
PwC Canada
Montreal, QC
- Full-time
As a Senior Associate SIEM Implementation, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited…
Added 3 days ago
Product Development Specialist / Spécialiste, développement de produits
Earth Rated
Montreal, QC
Translate complex technical or manufacturing realities into clear, actionable updates for internal teams and senior stakeholders
Added 3 days ago
I
Global Head of Cyber Security
Innocap
Montreal, QC
- Full-time
As Innocap’s senior cybersecurity leader, the Global Head of Cybersecurity defines and executes the firm’s global cybersecurity strategy and operating model. Reporting to the Chief…
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Part-Time Cook - Busy Hospital retail food site (45278001)
Sodexo Canada Ltd
Edmonton, AB
This role is for a Part -Time position ( must have flexible availability) · Fly in-Fly out /Vol d'arrivée-vol de départ: No
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Principal Technical Program Manager, MADS
Amazon
Toronto, ON
…alternative. You do this as a trusted advisor to the organization's senior leaders: you frame the decision, the tradeoff, and your recommendation for audiences that run from the working…
Added 3 days ago
Health and Safety Coordinator - Winter 2026/27
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Banff, AB
…(written and verbally) with a range from entry-level staff to senior company representatives is a…
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Lakeview Recovery Community - Behavioural Health Navigator (Addictions Counsellor)
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- Full-time
Recognize and respond to client distress, utilizing appropriate de-escalation strategies and engaging senior staff as needed
Added 3 days ago
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Senior Tax Manager, Asset Management
KPMG
ON · Toronto, Ontario
- Full-time
Plan engagements and organize teams to deliver Canadian and cross‑border tax mandates
Added 3 days ago
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Electrical Engineer - Building
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Vancouver, BC
- Full-time
…ownership of meaningful responsibilities, collaborate directly with senior leadership, and help shape project delivery standards and practices as the Vancouver office…
Added 3 days ago
Strategist, Enterprise
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Toronto, ON
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 3 days ago
Senior Strategist, Enterprise
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Toronto, ON
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 3 days ago
Manager, Enterprise
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Toronto, ON
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 3 days ago
Account Executive, Enterprise
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Toronto, ON
Genuine enthusiasm for in-person work and collaboration; this role follows a hybrid model with four or more days per week in the office
Added 3 days ago
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Personal Support Worker | Permanent Part-Time Day
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Toronto, ON
- Part-time
Sienna Senior Living is committed to creating an inclusive environment where all team members and residents feel like they belong. We seek applicants with a wide range of abilities and we…
Added 3 days ago
Senior Project Manager
Konrad
Toronto, ON
Konrad is looking for a Senior Project Manager to join our Digital Delivery team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, ensuring…
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Senior Java Developer
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As a Full Stack Java Developer you'll be tasked with working on web application development in Java and Spring Boot. Working within the software development team, your duties will require…
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Senior iOS Developer
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Senior Data Analyst
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Toronto, ON
As a Senior Data Analyst, you are an experienced analytics professional who leads analytical initiatives and partners directly with stakeholders to shape data-informed strategy. You drive…
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Senior Consultant
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Konrad is looking for a Senior Consultant to join our Strategy team. You'll lead cross-functional teams through medium and large-scale digital and AI projects, and guide clients through…
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Senior Android Developer
Konrad
Toronto, ON
As a Senior Android Developer, you'll be tasked with developing Android applications. Working within the software development team, your duties will require you to assist in the development…
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Program Manager
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FDE Times

Agent Deployment Engineer

Toronto, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Job Description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.

About The Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.

We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents - writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.

About The Role

As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents - partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.

You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.

In this role, you will

Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Your background looks something like this

Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end. Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better if you have

Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Apply on LinkedIn About employer

More about this job

Responsibilities

Own the end-to-end design, implementation, evaluation, and production deployment of enterprise AI agents, including agent logic, guardrails, integrations, and testing. Work with customers and internal teams to define requirements, troubleshoot failures, improve the platform, and deliver reliable agent solutions.

Requirements

Requires at least five years of relevant experience in a technical customer-facing role, along with coding ability, API and integration experience, and a record of delivering production-grade customer solutions. Candidates should communicate effectively with senior technical stakeholders and manage delivery in fast-moving, ambiguous environments; experience with LLMs, enterprise SaaS integrations, or product documentation is an advantage.

Skills

AI Agent Architecture
Agentic Logic Design
Software Development
API Integration
Customer-Facing Technical Delivery
Systems Design
Guardrails and Supervisory Controls
Testing and Validation
Evaluation Frameworks
Regression Testing
Debugging and Root-Cause Analysis
Technical Stakeholder Communication
Requirements Translation
Product Documentation
LLM and AI Agent Development

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Retirement Plan
Parental Leave
Fertility and Family-Building Benefits
Wellness Stipend
Daily Office Lunches and Snacks
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
Large Language Models
AI Agents
Agentic Logic
Prompting
Guardrails
Evaluation
Workflow Design
Systems Design
Production Deployment
APIs
Data Pipelines
CRM
Ticketing Systems
Enterprise SaaS
Security
Compliance
Integration Testing
Regression Testing
Root-Cause Analysis
Execution Traces
Error Logs
Success Metrics
Customer-Facing Technical Delivery
Platform Improvements

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Jobs in Canada