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Added 11 mins ago
LC
Owner/Operator - Pickering, ON
Loblaw Companies Limited
Pickering, ON
- Full-time
…Customer Experience Specialists who will assist you to grow your business. You will oversee all the operational functions of your business which includes (but is not limited to) setting…
Added 11 mins ago
C
Senior Structural Engineer – Infrastructure
CIMA+
Mississauga, ON
- $110,480 to $151,910 CAD / year
- Full-time
…facilities. You will work with this team to help accomplish business goals in Ontario region, but also to aid with project in other regions as…
Added 11 mins ago
J
Legal Researcher (Remote)
Jerry.ai
Remote, Canada
- $80,000 to $110,000 CAD / year
- Full-time
- Remote
…research hard questions and turn your findings into decisions the business can act…
Added 11 mins ago
CC
Retail Area Manager
Canna Cabana
Calgary, AB
- Full-time
…customer/guest engagement, coaching, and mentoring using all available business KPI’s. Responsible for managing multiple priorities, the supervision of a team of Store Managers, retail…
Added 11 mins ago
GD
DYNAMITE - Assistant Manager - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
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- Full-time
High school diploma; post-secondary education in business or related discipline, an asset
Added 11 mins ago
GD
GARAGE - Store Manager - Centre Eaton Montreal
Groupe Dynamite, Inc Garage
Montreal, QC
- Full-time
…build loyal customer relationships. You produce outstanding business results by leading and inspiring a high performing team to drive operational efficiency and excellent standards. You…
Added 26 mins ago
BL
Client Relations & Marketing Coordinator
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Vancouver, BC · Greater Vancouver Metropolitan Area
- Other
…position will report to the Senior Manager, Client Relations and Business…
Added 26 mins ago
Casual Outreach Worker (Tricities)
Connective
Coquitlam, BC · Maple Ridge, BC · Pitt Meadows, BC · Port Coquitlam, BC
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
Added 26 mins ago
Casual Outreach Worker (Abbotsford)
Connective
Abbotsford, BC
Personal transportation that is in good repair, insured for business up to $1,000,000 for liability, and which can be used to transport clients
Added 26 mins ago
Receptionist (Casual) - The Waterford
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Delta, BC
Maintaining a daily communication log with information that is relevant to the operation of the business and the activities of the residents.
Added 26 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
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- Full-time
Seeking a driven and motivated engineer to join our sales team focusing on growing business with existing customers and developing new business. This position will involve applications…
Added 26 mins ago
C-
Technical Sales and Field Service Engineer
Captiveaire - Region 114 Western PA
Saskatoon, SK
- Full-time
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Added 26 mins ago
FT
AI Field Engineer, EMEA
FDE Times
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- Full-time
…executive-level conversations about architecture, strategy, and business…
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Agent Deployment Engineer - Spanish Speaking
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Toronto, ON
- Full-time
…and deliver agents that meaningfully impact the customer’s…
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- Full-time
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Added 26 mins ago
BR
Administrateur/Administratrice - Acquisitions
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Montreal, QC
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Monitor emails, information requests, and communications with brokers and business partners.
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Agent Deployment Engineer
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- Full-time
…and deliver agents that meaningfully impact the customer’s…
Added 41 mins ago
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Store Manager - Parksville
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Parksville, BC
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Post-secondary education in business administration, management, or related field preferred
Added 41 mins ago
A
Retail Sales Representative
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- Part-time
Develop and maintain strong business relationships with merchants.
Added 56 mins ago
P
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- Full-time
…typically available and will be considered only where supported by business needs and applicable legal…
Added 56 mins ago
Warehouse Night Supervisor
CONA Services
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Proudly independent, we are a Canadian, family-owned business. Coke Canada Bottling makes, distributes, merchandises, and sells the most-loved beverages Canadians enjoy. With over 6,000…
Added 56 mins ago
KS
Temporary Associate
kate spade new york
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Added 56 mins ago
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Added 56 mins ago
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Added 56 mins ago
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…operational, administrative, project, and team support across multiple business functions. The successful candidate will thrive in a fast-paced professional environment, anticipate needs…

FDE Times

Agent Deployment Engineer

Toronto, ON, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Job Description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.

About The Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.

We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents - writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.

About The Role

As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents - partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.

You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.

In this role, you will

Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Your background looks something like this

Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end. Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better if you have

Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Apply About employer

More about this job

Responsibilities

Own the end-to-end design, implementation, evaluation, and production deployment of enterprise AI agents, including agent logic, guardrails, integrations, and testing. Work with customers and internal teams to define requirements, troubleshoot failures, improve the platform, and deliver reliable agent solutions.

Requirements

Requires at least five years of relevant experience in a technical customer-facing role, along with coding ability, API and integration experience, and a record of delivering production-grade customer solutions. Candidates should communicate effectively with senior technical stakeholders and manage delivery in fast-moving, ambiguous environments; experience with LLMs, enterprise SaaS integrations, or product documentation is an advantage.

Skills

AI Agent Architecture
Agentic Logic Design
Software Development
API Integration
Customer-Facing Technical Delivery
Systems Design
Guardrails and Supervisory Controls
Testing and Validation
Evaluation Frameworks
Regression Testing
Debugging and Root-Cause Analysis
Technical Stakeholder Communication
Requirements Translation
Product Documentation
LLM and AI Agent Development

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Retirement Plan
Parental Leave
Fertility and Family-Building Benefits
Wellness Stipend
Daily Office Lunches and Snacks
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
Large Language Models
AI Agents
Agentic Logic
Prompting
Guardrails
Evaluation
Workflow Design
Systems Design
Production Deployment
APIs
Data Pipelines
CRM
Ticketing Systems
Enterprise SaaS
Security
Compliance
Integration Testing
Regression Testing
Root-Cause Analysis
Execution Traces
Error Logs
Success Metrics
Customer-Facing Technical Delivery
Platform Improvements

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