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Added 4 hours ago
FT
Agent Deployment Engineer - Spanish Speaking
FDE Times
Toronto, ON
- Full-time
…Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build…
Added 4 hours ago
FT
Agent Deployment Engineer
FDE Times
Toronto, ON
- Full-time
…Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build…
Added 6 hours ago
TS
Sr Software Engineering Lead/ Architect
TalentSphere Staffing Solutions
Toronto, ON · North York, ON
- Full-time
Our client is seeking an experienced Senior Software Engineering Lead / Architect to join a product-focused engineering organization operating within a highly regulated environment.
Added 10 hours ago
Senior Software Engineer (.NET)
Electronic Arts
Vancouver, BC
This exciting role offers the opportunity to architect and enhance software applications used to create games, at an Enterprise level. You will have the chance to work with game teams…
Added 10 hours ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
Act as a strategic partner to businesses in achieving critical business outcomes through the delivery of data-driven insights, analytics and AI solutions
Added 12 hours ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College of Applied Arts and Technology
Ottawa, ON
- Full-time
Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve…
Added 12 hours ago
AS
Senior Solution Architect – AWS / .NET / Angular / React
Aequilibrium Software Inc.
Remote, Canada
- Contract
- Remote
Aequilibrium is looking for an experienced Senior Solution Architect to support a major digital transformation initiative for a provincial government client in Alberta.
Added 12 hours ago
FC
Senior Workday Functional Specialist
Fanshawe College
London, ON
- Full-time
The Senior Functional Specialist leans on their deep Workday expertise and is responsible for analyzing business requirements, configuring and testing system solutions, supporting Workday…
Added 13 hours ago
CAD Software Engineer, Principal-18736
Synopsys
Ottawa, ON
You are a seasoned Software Architect or ASIC design engineer with a strong affinity for design automation and a deep understanding of the complexities involved in advanced semiconductor…
Added 13 hours ago
SA
Senior IT Infrastructure Administrator, DevOps
Style Analytics
Montreal, QC
- Full-time
Relevant cloud or automation certifications such as Microsoft Azure Administrator, AWS Solutions Architect or HashiCorp Terraform Associate.
Added 13 hours ago
SA
Senior IT Infrastructure Administrator, DevOps
Style Analytics
Toronto, ON
- Full-time
Relevant cloud or automation certifications such as Microsoft Azure Administrator, AWS Solutions Architect or HashiCorp Terraform Associate.
Added 13 hours ago
K
FULLSTACK ENGINEER
Kablamo
Toronto, ON
- Full-time
Discuss system design, suggest solutions to technical problems and ask senior engineers for help when needed.
Added 13 hours ago
RC
Learning Architect Sr. Associate (Instructional Designer)
RSM Canada
Calgary, AB
- Full-time
The Learning Architect Senior Associate designs and develops learning experiences with increasing independence, translating business and learner needs into practical, high-quality…
Added 14 hours ago
MS
Senior QA Automation Engineer
Motorola Solutions
Vancouver, BC
- Full-time
At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We…
Added 14 hours ago
LS
Enterprise Architect - ServiceNow
LeverageTek Staffing Solutions
Ottawa, ON · Greater Ottawa Metropolitan Area
- Part-time
LeverageTek is actively seeking a Senior Enterprise Architect – ServiceNow for a consulting engagement with its Ottawa based client.
Added 14 hours ago
Senior Manager, Software Development (Hybrid)
First West
Langley (District), BC · Langley, BC
The Senior Manager, Software Development leads the delivery and technical oversight of software solutions supporting Tru Cooperative Bank’s members, employees and operations. This role…
Added 15 hours ago
CT
Senior IT Infrastructure Administrator, DevOps
Confluence Technologies
Montreal, QC
- Full-time
Relevant cloud or automation certifications such as Microsoft Azure Administrator, AWS Solutions Architect or HashiCorp Terraform Associate.
Added 15 hours ago
CT
Senior IT Infrastructure Administrator, DevOps
Confluence Technologies
Toronto, ON
- Full-time
Relevant cloud or automation certifications such as Microsoft Azure Administrator, AWS Solutions Architect or HashiCorp Terraform Associate.
Added 15 hours ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve…
Added 15 hours ago
VV
Solution Architect
Veracity Ventures Inc.
Remote, Canada
- $80 to $90 CAD / hour
- Full-time
- Remote
The ideal candidate will be a senior software architect with:
Added 16 hours ago
O
Conseiller(ère) en gouvernance
Onepoint
Montreal, QC · Quebec, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 16 hours ago
W
Conseiller(ère) en gouvernance
Wepoint
Montreal, QC · Quebec, QC
- Full-time
Wepoint is the architect of major transformations for businesses and public sector organizations.
Added 16 hours ago
H
Senior Advisor, Government Relations
Hatch
Mississauga, ON
- Full-time
…bettering the industries in which we operate. With practical solutions that are safe, innovative and sustainable, we think globally while acting locally. Are you looking for an opportunity…
Added 17 hours ago
D
Technical Support Analyst, Tier 1
Docebo
Remote, Canada
- $40,900 to $54,500 CAD / year
- Full-time
- Remote
Architect Swift Solutions: Take decisive action to resolve technical hurdles promptly, set transparent resolution expectations, and strategically escalate complex issues to senior technical…
Added 17 hours ago
A
Director, Light Rail Transit (LRT)
AECOM
Mississauga, ON
- Full-time
Monitor business intelligence, industry activity, and technological developments; assess their impact and advise senior leaders on appropriate solutions.

FDE Times

Agent Deployment Engineer

Toronto, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 22, 2026
Posting language: English
Posted: Nov 7, 2026

Original job description

Job Description

About Decagon

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.

Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.

We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships. We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.

We’re an in-office company, driven by a shared commitment to excellence and velocity. Our values - Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle - shape how we work and grow as a team.

About The Team

Over the past few years, development of LLMs has evolved at a rapid pace. It’s not enough for our customers to just “set it and forget it” when it comes to AI software. Truly successful AI Agents require hands-on execution, rigorous iteration, and deep technical delivery to reach enterprise-grade performance.

We’re creating an Agent Deployment Engineering Org: a specialized technical delivery team responsible for end-to-end execution of AI agent builds. Agent Deployment Engineers own the hands-on work required to deliver best-in-class agents - writing and configuring key components, validating integrations, and ensuring agents perform reliably at scale. This team brings greater specialization and focus to build quality. Agent Deployment Engineers are technical and customer-facing: you’ll interface with senior technical stakeholders on the customer side while also going deep on agent configuration and build execution.

About The Role

As an Agent Deployment Engineer, you will be responsible for end-to-end execution of AI agent builds for strategic customers. This is a highly technical delivery role where you will own the implementation work required to launch and scale enterprise-quality agents - partnering with customers and internal teams to define success, translate requirements into build plans, and deliver agents that meaningfully impact the customer’s business.

You’ll work closely with Agent PMs, Agent Success, Engineering, and GTM teams to create tight feedback loops: executing builds, surfacing gaps, and influencing the evolution of Decagon’s agent-building platform based on real customer needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical work, and can balance hands-on execution with structured thinking.

In this role, you will

Own end-to-end architecture and execution of AI agent builds for enterprise customers, from systems design and initial scoping through implementation, evaluation, and production deployment.
Design and engineer the core agentic logic governing agent behavior, applying engineering principles to optimize quality, reliability, and correctness across non-deterministic model outputs.
Engineer and validate layered guardrails and supervisory controls to ensure safe, compliant, and predictable agent performance across real-world scenarios.
Architect, build, and test integrations with customer systems (e.g., data pipelines, CRMs, ticketing systems), including building the tools, APIs, and workflows needed for reliable deployments at scale.
Interface with senior technical stakeholders at customers to define success criteria and system requirements, and drive technical delivery against timelines.
Diagnose, debug, and resolve both probabilistic and technical failures through root-cause analysis of execution traces, error logs, and model behavior.
Design evaluation and regression-testing frameworks to validate agent behavior against ground truth and guard against performance drift.
Translate customer needs into clear internal documentation and run tight feedback loops with Engineering to drive platform improvements.
Partner closely with APMs, Engineering, Design, and Go-To-Market teams to deliver consistent, repeatable, best-in-class agent builds.

Your background looks something like this

Have 5+ years of relevant experience in a technical customer-facing role (e.g., solutions engineering, forward-deployed engineering, technical consulting, implementation engineering, technical product/PM, or similar).
Strong technical foundation: comfortable writing code, working with APIs, and building/validating integrations end-to-end. Experience delivering production-grade customer solutions that require structured execution, testing/validation, and iteration.
Ability to communicate clearly with senior technical stakeholders, translate requirements into implementation plans, and drive delivery.
Comfort working in fast-moving, ambiguous environments where you shape solutions as much as you implement them.

Even better if you have

Experience building with or around LLMs / AI agents (prompting, evaluation, guardrails, tooling, workflow design, etc.).
Experience with enterprise SaaS integrations (e.g., ticketing systems, CRM, data pipelines) and associated security/compliance considerations.
A Computer Science, Engineering, or Math degree, or equivalent technical experience.
Strong product instinct: ability to write crisp PRDs, define success metrics, and contribute customer insight back into product roadmap.

Benefits

We proudly offer the following benefits for our full-time employees:

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office to keep you at your best
Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)

These benefits are described in more detail in Decagon’s policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.

Apply About employer

More about this job

Responsibilities

Own the end-to-end design, implementation, evaluation, and production deployment of enterprise AI agents, including agent logic, guardrails, integrations, and testing. Work with customers and internal teams to define requirements, troubleshoot failures, improve the platform, and deliver reliable agent solutions.

Requirements

Requires at least five years of relevant experience in a technical customer-facing role, along with coding ability, API and integration experience, and a record of delivering production-grade customer solutions. Candidates should communicate effectively with senior technical stakeholders and manage delivery in fast-moving, ambiguous environments; experience with LLMs, enterprise SaaS integrations, or product documentation is an advantage.

Skills

AI Agent Architecture
Agentic Logic Design
Software Development
API Integration
Customer-Facing Technical Delivery
Systems Design
Guardrails and Supervisory Controls
Testing and Validation
Evaluation Frameworks
Regression Testing
Debugging and Root-Cause Analysis
Technical Stakeholder Communication
Requirements Translation
Product Documentation
LLM and AI Agent Development

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Benefits
Retirement Plan
Parental Leave
Fertility and Family-Building Benefits
Wellness Stipend
Daily Office Lunches and Snacks
Paid Vacation

Visa sponsorship

Not detected in the job text

Keywords

Conversational AI
Large Language Models
AI Agents
Agentic Logic
Prompting
Guardrails
Evaluation
Workflow Design
Systems Design
Production Deployment
APIs
Data Pipelines
CRM
Ticketing Systems
Enterprise SaaS
Security
Compliance
Integration Testing
Regression Testing
Root-Cause Analysis
Execution Traces
Error Logs
Success Metrics
Customer-Facing Technical Delivery
Platform Improvements

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