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Added 1 day ago
H
IT Project Manager
HrBrain
Featured · Posted directly by employer
Waterloo, ON
- $70 CAD / hour
- Contract
Coordinate and monitor vendor and partner deliverables, including commitments associated with contracts and statements of work.
Added 1 min ago
CH
Manager, Health & Safety
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
Monitor, evaluate, and verify the effectiveness of corrective and preventive actions arising from incidents, audits, inspections, and hazard assessments.
Added 1 min ago
RH
Accounting Manager
Robert Half
Toronto, ON
- $90,000 to $110,000 CAD / year
- Full-time
Monitor budget variances and support cost optimization initiatives.
Added 1 min ago
G
TIM - DockWorker
Gardewine
Timmins, ON
- Full-time
Added 1 min ago
RP
Human Resources Generalist (contract)
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
HRIS & Data Management: Maintain accurate employee records within UKG, monitor compliance tracking, and assist with reporting, HR metrics, and analytics.
Added 1 min ago
AU
Security Guard - Distribution Centre
Allied Universal
Newmarket, ON
- $18 CAD / hour
- Full-time
Access Control: Monitor and control access to the facility by verifying employees, contractors, visitors, and delivery drivers. Ensure only authorized individuals and vehicles enter the…
Added 1 min ago
UI
Business Development Consultant
Unica Insurance Inc.
Mississauga, ON
- Full-time
Monitor results against plan, visit brokerages and review brokerages on a regular basis while also recommending corrective measures when/as needed
Added 1 min ago
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Operations Supervisor
GFL - Sewer Technologies Division
Dartmouth, NS
- Full-time
Monitor compliance for direct reports to internal policies and applicable regulations and legislations
Added 1 min ago
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TTO - (Dock) Foreman
Gardewine
Toronto, ON
- Full-time
Added 1 min ago
AU
Security Guard - Commercial
Allied Universal
Toronto, ON · North York, ON
- $21 CAD / hour
- Full-time
Site Surveillance & Patrol: Perform regular patrols of the site and surrounding areas to ensure the security of the premises. Monitor all entry points for unauthorized access.
Added 1 min ago
AU
Security Guard - Residential Full Time
Allied Universal
Richmond Hill, ON
- $18 CAD / hour
- Full-time
Monitor CCTV, access control, alarms, and other security systems.
Added 1 min ago
MT
Manager, Internal Communications
Miller Thomson LLP
Montreal, QC
- Full-time
Monitor and measure the success of internal communications campaigns and materials, providing feedback to leadership, and recommending adjustments to communication strategies and tactics to…
Added 1 min ago
TE
Field Operations Supervisor, Service - Edmonton
TK Elevator
AB · Edmonton, AB
- Full-time
Plan, direct and coordinate employee assignments, visually monitor employee performance on projects to ensure compliance with contractual obligations and budgets
Added 1 min ago
E
Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
…decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms,…
Added 1 min ago
LM
Senior Surety Claims Counsel OR Senior Surety Claims Expert
Liberty Mutual Canada
Remote, Canada
- Full-time
- Remote
Monitor legal, regulatory, and industry developments that may impact the surety business.
Added 1 min ago
CL
Senior Corporate Law Clerk
Charger Logistics Inc
Brampton, ON
- Full-time
Serve as a central coordination point with external litigation firms, monitor deadlines and outstanding company requirements, assist with litigation budgets/outside counsel invoices, and…
Added 16 mins ago
BL
Assistant Kitchen Manager.
Big League Food Company
Toronto, ON
- $22 to $23 CAD / hour
- Full-time
Monitor inventory levels and assist with production planning to minimize shortages, overproduction, and waste. Support daily ordering of ingredients, produce, and pastry supplies as needed.
Added 16 mins ago
G-
Technician
GFL - Sewer Technologies Division
Sudbury, ON · Coniston, ON
- Full-time
Monitor offloads (internal or third-party), track, and verify waste.
Added 16 mins ago
PB
District Production Manager (Canada)
Paris Baguette
Vancouver, BC
- $65,000 to $70,000 CAD / year
- Full-time
Monitor the Health Inspection standards compliance
Added 16 mins ago
ML
Manager, Human Resources
Maple Leaf Foods Inc.
Mississauga, ON
- $96,000 to $141,000 CAD / year
- Full-time
Added 16 mins ago
A
Staff Housing Supervisor
AccorHotel
Banff, AB
- $21 to $24 CAD / hour
- Full-time
With Security support, monitor fire and life-safety standards in all units and common areas (clear hallways and exits, sprinkler clearance, fire hazards in rooms)
Added 16 mins ago
A
Bartender, Notch8 Champagne Bar - Seasonal, Full-Time
AccorHotel
Vancouver, BC
- Full-time
- Contract
Monitor beverage supplies, replenish stock, and assist with inventory and stock control procedures as required
Added 16 mins ago
A
Bartender, Notch8 Speakeasy - Seasonal, Full-Time
AccorHotel
Vancouver, BC
- Full-time
- Contract
Monitor and replenish bar stock and assist with inventory procedures as required
Added 16 mins ago
A
Journey Person Summer Season 2027 Temporary Unrestricted (Full-time)
AccorHotel
Victoria, BC
- Full-time
Monitor and communicate Food Safe Standards to ensure all food is properly stored, labeled and rotated
Added 16 mins ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Monitor staffing levels, scheduling, and productivity to support operational and business needs.
Added 30 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
Develop, monitor and maintain current and accurate financial forecasts and establish accruals for value of work.

Feathery

SMB / Mid-Market Account Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

About Feathery

Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run their client-facing workflows on Feathery, from onboarding and risk assessment to reconciling systems and generating proposals and reports.

At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during meetings, and supports a growing range of operational tasks across the client lifecycle.

We're building a future where financial operations shift from paperwork, manual data entry, and disconnected systems to intelligent, automated workflows that let firms spend their time on clients instead of process. We're proud to be backed by world-class investors who share that vision, including Portage Ventures, Allstate Ventures, and Index Ventures, among others.

We're driven by a shared commitment to excellence and velocity. Our values - Own the Problem, Grit Beats Gloss, Say It Straight - shape how we work and grow as a team.

Why We’re Hiring

As Feathery's client base grows, we're looking for an Account Manager to own and grow a book of mid-market and enterprise clients. This role will focus on strengthening client relationships, driving renewals, reducing churn, and expanding existing accounts, while also supporting new business growth across the SMB and mid-market segments.

About the Role

As an SMB / Mid-Market Account Manager, you'll own and grow a book of mid-market and enterprise clients. You'll be the primary point of contact for these accounts, building strong relationships, driving renewals, reducing churn, and identifying new ways Feathery can support each client's business.

Most of your time will focus on managing your existing book of business, leading renewal conversations, reducing churn, and expanding accounts through additional volume, new use cases, and add-on products. You'll also own new business for SMB and mid-market companies, running demos, closing deals, and onboarding new clients onto the platform yourself.

You'll work closely with Feathery's Sales, Solutions Engineering, Support, and Product teams. Your success will be measured by gross and net revenue retention, churn reduction, and growing your book of business by 10–15% in additional annual revenue. You'll also carry a smaller new business sales quota.

What You’ll Do

Account Management, Retention & Expansion

Own a book of SMB and mid-market client accounts, serving as their primary relationship manager.
Drive renewals and reduce churn by staying close to client goals, product usage, and satisfaction.
Lead pricing, renewal, and contract conversations, partnering with leadership on approvals.
Monitor account health and usage to identify risks and expansion opportunities early.

Grow your book of business by 10–15% in additional annual revenue through upsells, volume upgrades, new use cases, and add-on products.

New Business Sales & Onboarding

Handle inbound demo and meeting requests from SMB and mid-market prospects.
Run discovery calls and product demos, and close new SMB and mid-market business.
Onboard new SMB and mid-market clients, ensuring they're set up and successful on the platform.

Cross-Functional Collaboration & Operations

Coordinate with Solutions Engineering, Support, and Product to resolve client needs quickly.
Bring client feedback to the Product team to help shape the roadmap.
Keep account activity, pipeline, and renewal forecasts up to date in the CRM.
Help build playbooks and processes for a scalable account management function.

About You

2+ years of experience in account management, customer success, or sales at a B2B SaaS company.
Demonstrated track record of owning renewals and achieving retention and expansion targets.
Comfortable leading pricing, renewal, and contract conversations with clients.
Experience running product demos and moving prospects through a sales cycle.
Strong organizational skills and follow-through across a large portfolio of accounts.
Clear, confident communicator who builds trust quickly with clients.

Bonus

Experience managing enterprise accounts alongside a high volume of SMB and mid-market clients.
Experience onboarding clients onto a SaaS platform.
Familiarity with workflow automation, form-building, or data platforms.
Experience with HubSpot or a similar CRM.
Experience working at a high-growth startup.

What We Offer

Competitive compensation and equity
Health, dental, and vision coverage
Unlimited PTO
Downtown Toronto office location
Office snacks and monthly catered lunch
A supportive, low-ego team that values ownership and growth
Company offsite to connect and recharge

Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.

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More about this job

Responsibilities

You will own and grow a book of mid-market and enterprise clients by driving renewals, reducing churn, and identifying expansion opportunities. Additionally, you will manage new business sales for SMB and mid-market segments, including running demos and onboarding new clients.

Requirements

The role requires 2+ years of experience in account management, customer success, or sales within a B2B SaaS environment. Candidates must demonstrate a track record of achieving retention targets and possess strong communication skills for managing client relationships and contract negotiations.

Skills

Account management
Customer success
B2B SaaS
Renewal management
Churn reduction
Sales
Product demos
Discovery calls
Contract negotiation
CRM
HubSpot
Workflow automation
Data platforms
Client onboarding
Relationship management

Benefits

Competitive compensation
Equity
Health coverage
Dental coverage
Vision coverage
Unlimited PTO
Office snacks
Monthly catered lunch

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Customer Success
Sales
Renewals
Churn Reduction
Upselling
Product Demos
Discovery Calls
CRM
HubSpot
Workflow Automation
Financial Technology
Client Onboarding
Mid-Market
Enterprise
Revenue Retention
Pipeline Management
Contract Negotiation
Startup

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