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Added 12 mins ago
RM
M.L.T. Charge - Quality
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 12 mins ago
B-
Manager, Environment
B2Gold - Nunavut
NU · Nunavut, Canada
- Full-time
…integrates environmental considerations into all aspects of operations to support safe, efficient, and responsible mining…
Added 12 mins ago
IR
Family Law Clerk
Impact Recruitment
ON · Ontario, Canada
- Full-time
…management, client-facing administration, and day-to-day office…
Added 12 mins ago
DC
Welders (Field) -Kidd #2 LO Bin Project
Dumas Contracting Ltd.
ON · Ontario, Canada
- Full-time
As a Field Welder with Dumas, you will perform welding, fabrication, and repair work in support of construction, maintenance, and mining operations. You will work in industrial and mining…
Added 12 mins ago
CC
Leadership Development Program (British Columbia)
Chick-fil-A Corporate Support Center
BC · British Columbia, Canada
- Full-time
As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at…
Added 12 mins ago
AC
Manger, Project Development - Mining and Metals
Allnorth Consultants Limited
SK · Saskatchewan, Canada
- Full-time
We are seeking a Project Development Manager to join our Mining & Metals team. As a key member of the operations team, you will help strengthen Allnorth’s brand, build lasting client…
Added 12 mins ago
WC
Manager
West Coast Expeditions - Kayak Tours BC
Kyuquot, BC
- Full-time
Role Description The Manager is a full-time, on-site role based in Kyuquot, BC, responsible for overseeing day-to-day operations of the Wilderness Retreat and sea kayaking programs. This…
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Operations Tech. Control Student
Nutrien
Rocanville, SK
- Internship
Support capital and operations teams with instrumentation and valve selection, advanced process control systems (APC/MPC), and loop tuning activities
Added 12 mins ago
CC
Leadership Development Program (Alberta)
Chick-fil-A Corporate Support Center
AB · Alberta, Canada
- Full-time
As Interim Manager, an LDP Participant’s main duties will be to manage all operations and Team Members at their assigned Chick-fil-A, Inc.-Operated Restaurant. LDP Participants may work at…
Added 12 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…finishes, furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and…
Added 12 mins ago
LC
Assistant Department Manager
Loblaw Companies Limited
Antigonish, NS
- Full-time
…This role supports the Department Manager in overseeing daily operations, including merchandising, inventory management, and ensuring shelves are well-stocked and visually appealing. The…
Added 12 mins ago
CR
Switchperson/Trackmobile Operator
Cando Rail & Terminals
Cambridge, ON
- Full-time
Support and assist with all aspects of Cando’s operations on site
Added 12 mins ago
HÉ
Territory Manager
Harnois Énergies
Woodstock, ON
- Full-time
Are you a people-focused leader with a passion for operations, coaching and business performance? Do you enjoy being in the field, building strong relationships and helping teams achieve…
Added 12 mins ago
2
Game Designer (Live Content)
2K
Lunenburg, NS
- Full-time
Work with feature owners to understand existing game systems, and drive plans and implementation of content to support those features.
Added 12 mins ago
AF
Client Service Representative - Cardston (12 Months Term)
ATB Financial
Cardston, AB
- Contract
Collaborate with internal teams to ensure seamless operations and resolve client issues efficiently.
Added 12 mins ago
SI
Senior Mine Engineer
Synectics Inc.
Barriere, BC
- $124,800 to $156,100 CAD / year
- Full-time
Perform a broad range of technical evaluations to support project advancement.
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RH
Senior Accountant
Robert Half
Abbotsford, BC
- Full-time
…a hands-on manufacturing environment while partnering with operations and senior…
Added 12 mins ago
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Site Administrator
BEST - For A Cleaner World
Coquitlam, BC
- Part-time
…administrative assistance to managers and help facilitate site operations. You will also be responsible for inventory, billing and…
Added 12 mins ago
Q
Support Specialist
Quandri
Vancouver, BC
- Full-time
As a Support Analyst at Quandri, you’ll be the first line of help for the insurance brokerages that rely on our tool every day. You’ll own customer issues from the first report through…
Added 12 mins ago
ND
Constituency Advisor - Courtenay - Comox (Regular Full-Time 35 hours/week)
New Democrat BC Government Caucus
Courtenay, BC
- Full-time
Managing the day-to-day operations of the Constituency Office, including correspondence, bookkeeping, information management and other office duties, as required.
Added 12 mins ago
Constituency Advisor - Vancouver-Strathcona (Regular Part-Time 28 hours/week)
New Democrat BC Government Caucus
Vancouver, BC
Managing the day-to-day operations of the Constituency Office, including correspondence, bookkeeping, information management and other office duties, as required.
Added 12 mins ago
SD
Front Store Supervisor, Hourly Part Time Flexible Shifts Greenlight Requisition
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Each store has an Associate-Owner, so you will work for a local business owner while having the support of a national brand. Benefit from a purchase discount program, flexible and varied…
Added 12 mins ago
US
Warehouse Associate
UPS Supply Chain Solutions
Calgary, AB
- Full-time
…units and samples, pulling orders, freight sorting, customer support, facility inspections, and handling employee…
Added 12 mins ago
M
Hospitality Manager
Maquise
Edmonton, AB
- Full-time
Recruiting, hiring, orientation, appraising, coaching and discipline of all support service staff, in consultation with the HR Department, in accordance with Company and Government…
Added 12 mins ago
S
Seasonal Part Time Sales Associate
Skechers
Oshawa, ON
- Part-time
Store Operations: Keep the store looking its best by organizing displays, restocking shelves, and managing merchandise. This role involves lifting and carrying shoes and boxes (occasional…

Feathery

SMB / Mid-Market Account Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

About Feathery

Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run their client-facing workflows on Feathery, from onboarding and risk assessment to reconciling systems and generating proposals and reports.

At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during meetings, and supports a growing range of operational tasks across the client lifecycle.

We're building a future where financial operations shift from paperwork, manual data entry, and disconnected systems to intelligent, automated workflows that let firms spend their time on clients instead of process. We're proud to be backed by world-class investors who share that vision, including Portage Ventures, Allstate Ventures, and Index Ventures, among others.

We're driven by a shared commitment to excellence and velocity. Our values - Own the Problem, Grit Beats Gloss, Say It Straight - shape how we work and grow as a team.

Why We’re Hiring

As Feathery's client base grows, we're looking for an Account Manager to own and grow a book of mid-market and enterprise clients. This role will focus on strengthening client relationships, driving renewals, reducing churn, and expanding existing accounts, while also supporting new business growth across the SMB and mid-market segments.

About the Role

As an SMB / Mid-Market Account Manager, you'll own and grow a book of mid-market and enterprise clients. You'll be the primary point of contact for these accounts, building strong relationships, driving renewals, reducing churn, and identifying new ways Feathery can support each client's business.

Most of your time will focus on managing your existing book of business, leading renewal conversations, reducing churn, and expanding accounts through additional volume, new use cases, and add-on products. You'll also own new business for SMB and mid-market companies, running demos, closing deals, and onboarding new clients onto the platform yourself.

You'll work closely with Feathery's Sales, Solutions Engineering, Support, and Product teams. Your success will be measured by gross and net revenue retention, churn reduction, and growing your book of business by 10–15% in additional annual revenue. You'll also carry a smaller new business sales quota.

What You’ll Do

Account Management, Retention & Expansion

Own a book of SMB and mid-market client accounts, serving as their primary relationship manager.
Drive renewals and reduce churn by staying close to client goals, product usage, and satisfaction.
Lead pricing, renewal, and contract conversations, partnering with leadership on approvals.
Monitor account health and usage to identify risks and expansion opportunities early.

Grow your book of business by 10–15% in additional annual revenue through upsells, volume upgrades, new use cases, and add-on products.

New Business Sales & Onboarding

Handle inbound demo and meeting requests from SMB and mid-market prospects.
Run discovery calls and product demos, and close new SMB and mid-market business.
Onboard new SMB and mid-market clients, ensuring they're set up and successful on the platform.

Cross-Functional Collaboration & Operations

Coordinate with Solutions Engineering, Support, and Product to resolve client needs quickly.
Bring client feedback to the Product team to help shape the roadmap.
Keep account activity, pipeline, and renewal forecasts up to date in the CRM.
Help build playbooks and processes for a scalable account management function.

About You

2+ years of experience in account management, customer success, or sales at a B2B SaaS company.
Demonstrated track record of owning renewals and achieving retention and expansion targets.
Comfortable leading pricing, renewal, and contract conversations with clients.
Experience running product demos and moving prospects through a sales cycle.
Strong organizational skills and follow-through across a large portfolio of accounts.
Clear, confident communicator who builds trust quickly with clients.

Bonus

Experience managing enterprise accounts alongside a high volume of SMB and mid-market clients.
Experience onboarding clients onto a SaaS platform.
Familiarity with workflow automation, form-building, or data platforms.
Experience with HubSpot or a similar CRM.
Experience working at a high-growth startup.

What We Offer

Competitive compensation and equity
Health, dental, and vision coverage
Unlimited PTO
Downtown Toronto office location
Office snacks and monthly catered lunch
A supportive, low-ego team that values ownership and growth
Company offsite to connect and recharge

Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.

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More about this job

Responsibilities

You will own and grow a book of mid-market and enterprise clients by driving renewals, reducing churn, and identifying expansion opportunities. Additionally, you will manage new business sales for SMB and mid-market segments, including running demos and onboarding new clients.

Requirements

The role requires 2+ years of experience in account management, customer success, or sales within a B2B SaaS environment. Candidates must demonstrate a track record of achieving retention targets and possess strong communication skills for managing client relationships and contract negotiations.

Skills

Account management
Customer success
B2B SaaS
Renewal management
Churn reduction
Sales
Product demos
Discovery calls
Contract negotiation
CRM
HubSpot
Workflow automation
Data platforms
Client onboarding
Relationship management

Benefits

Competitive compensation
Equity
Health coverage
Dental coverage
Vision coverage
Unlimited PTO
Office snacks
Monthly catered lunch

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Customer Success
Sales
Renewals
Churn Reduction
Upselling
Product Demos
Discovery Calls
CRM
HubSpot
Workflow Automation
Financial Technology
Client Onboarding
Mid-Market
Enterprise
Revenue Retention
Pipeline Management
Contract Negotiation
Startup

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