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Added 10 mins ago
BL
Assistant Kitchen Manager.
Big League Food Company
Toronto, ON
- $22 to $23 CAD / hour
- Full-time
Support the day-to-day back-of-house (BOH) kitchen leadership across all existing and newly opened Dear Grain locations, ensuring smooth and efficient operations as a hands on team member.
Added 10 mins ago
CU
Grounds Person 1 (Temporary Assignment - Snow Shoveler)
Carleton University
Ottawa, ON
- Other
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Added 11 mins ago
Program Manager, Brand Studio
Stripe
Canada
…within the Stripe Brand team and reporting to the Head of Brand Operations. As a Brand Program Manager, you will lead programs that make Stripe’s brand easier to use, apply consistently,…
Added 11 mins ago
KO
Area Manager KidStrong Saskatoon
KidStrong of Alberta
Saskatoon, SK
- $72,000 to $100,000 CAD / year
- Full-time
…hiring about 18 additional staff, including an Assistant General Manager and Lead Coach. (Don't worry, you will have support and we have great…
Added 11 mins ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
We are currently seeking a Manager, Real Estate & Land Services Business Unit to join our team. At Dillon, we operate as one team, the successful candidate can be based out of any of our…
Added 11 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
…finishes, furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and…
Added 11 mins ago
A
Assistant Front Office Manager
AccorHotel
Calgary, AB
- Full-time
Support the Front Office Manager in the day-to-day leadership and operation of the department.
Added 11 mins ago
Manager, Global Benefits
Geotab
Canada
…options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages…
Added 11 mins ago
GD
GARAGE - Seasonal Sales Associate - Conestoga Mall
Groupe Dynamite, Inc Garage
Waterloo, ON
- Part-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Seasonal Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in…
Added 25 mins ago
TP
Senior Project Manager, Level II
Toronto Pearson International Airport
Toronto, ON
- Full-time
…concept design to final handover of completed facilities to operations. Depending on project allocation, typical project budgets will exceed $10 million and may, at the higher end, exceed…
Added 25 mins ago
CU
Senior Records Officer
Carleton University
Ottawa, ON
- Other
The Senior Records Officer is knowledgeable on leading effective work teams, office processing standards and functional operations of the Office. The Senior Records Officer ensures that…
Added 25 mins ago
NM
Parts Lead
Nelson Motors and Equipment
Estevan, SK
- Full-time
As a Parts Lead, you will support customers, technicians, and internal teams with accurate parts service while helping coordinate daily workflow, inventory processes, ordering, returns,…
Added 25 mins ago
L
SalonCentric - Store Manager - Pickering, ON
L'Oréal
Toronto, ON
- Full-time
…supporting social, environmental, and economic causes that support the entire professional beauty industry and our Beauty…
Added 25 mins ago
LH
Care Coordinator
Lifemark Health Group
Sarnia, ON
- $17.6 to $24.54 CAD / hour
- Part-time
Provide administrative support to the Care Coordinator Manager and Clinic Director
Added 25 mins ago
IP
Account Manager - Sales
Integrated Power Services
ON · Ontario, Canada
- $80,000 to $100,000 CAD / year
- Full-time
As an Account Manager, you will be an integral part of our sales team, responsible for sales growth and expanding our customer base. Leveraging your experience and expertise, you will play…
Added 25 mins ago
IT
Payroll Specialist
Ideon Technologies
Richmond, BC
- Full-time
We are seeking a Payroll Specialist - a brand new role! - who will take end-to-end ownership of our payroll operations. You will process semi-monthly payroll with a primary focus on Canada…
Added 25 mins ago
M
Restaurant Manager
Moxies
Cranbrook, BC
- Full-time
As a Restaurant Manager, you will be supporting the General Manager in overall restaurant operations, execution, management of staff, controllable profit plan achievement, guest count…
Added 25 mins ago
B
Facility Manager III
BGIS
Montreal, QC
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.
Added 25 mins ago
EI
Emergency Planning & Security Specialist - 18 month term
Edmonton International Airport (YEG)
Edmonton, AB
- Contract
…on a regular basis, YEG appreciates feedback on how it can support and enhance partnerships that exist on the corporate team. YEG values opportunities to create diversity within teams,…
Added 25 mins ago
S
Client Technology Manager - Enterprise AI Solutions
SaskTel
Regina, SK
- Full-time
…higher salary bands. Title of Engineer / Client Technology Manager will be determined based on qualifications of successful candidate - see qualification…
Added 25 mins ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Ensure service delivery practices, communications, and operations support Ontario's English and French language requirements.
Added 25 mins ago
CO
Technologist II - Sewer & Drainage Operations
City of Regina
Regina, SK
- Temporary
…preservation and management. This position typically reports to a Manager or Senior…
Added 25 mins ago
S
Marketing Manager - Service Development (Innovation & Growth)
SaskTel
Regina, SK
- Full-time
Performance of any new product/service following channel launch including unit sales, revenue results, performance of operations and enabling groups post-launch. Completes post launch…
Added 25 mins ago
DD
DSW: Sales Associate
DSW Designer Shoe Warehouse
Ajax, ON
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 25 mins ago
B
Facility Manager III
BGIS
Kitchener, ON
- Full-time
Creates presentations for client consumption showcasing trends & providing valued insights and recommendations that support the operations of a first-class facility.

Feathery

SMB / Mid-Market Account Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

About Feathery

Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run their client-facing workflows on Feathery, from onboarding and risk assessment to reconciling systems and generating proposals and reports.

At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during meetings, and supports a growing range of operational tasks across the client lifecycle.

We're building a future where financial operations shift from paperwork, manual data entry, and disconnected systems to intelligent, automated workflows that let firms spend their time on clients instead of process. We're proud to be backed by world-class investors who share that vision, including Portage Ventures, Allstate Ventures, and Index Ventures, among others.

We're driven by a shared commitment to excellence and velocity. Our values - Own the Problem, Grit Beats Gloss, Say It Straight - shape how we work and grow as a team.

Why We’re Hiring

As Feathery's client base grows, we're looking for an Account Manager to own and grow a book of mid-market and enterprise clients. This role will focus on strengthening client relationships, driving renewals, reducing churn, and expanding existing accounts, while also supporting new business growth across the SMB and mid-market segments.

About the Role

As an SMB / Mid-Market Account Manager, you'll own and grow a book of mid-market and enterprise clients. You'll be the primary point of contact for these accounts, building strong relationships, driving renewals, reducing churn, and identifying new ways Feathery can support each client's business.

Most of your time will focus on managing your existing book of business, leading renewal conversations, reducing churn, and expanding accounts through additional volume, new use cases, and add-on products. You'll also own new business for SMB and mid-market companies, running demos, closing deals, and onboarding new clients onto the platform yourself.

You'll work closely with Feathery's Sales, Solutions Engineering, Support, and Product teams. Your success will be measured by gross and net revenue retention, churn reduction, and growing your book of business by 10–15% in additional annual revenue. You'll also carry a smaller new business sales quota.

What You’ll Do

Account Management, Retention & Expansion

Own a book of SMB and mid-market client accounts, serving as their primary relationship manager.
Drive renewals and reduce churn by staying close to client goals, product usage, and satisfaction.
Lead pricing, renewal, and contract conversations, partnering with leadership on approvals.
Monitor account health and usage to identify risks and expansion opportunities early.

Grow your book of business by 10–15% in additional annual revenue through upsells, volume upgrades, new use cases, and add-on products.

New Business Sales & Onboarding

Handle inbound demo and meeting requests from SMB and mid-market prospects.
Run discovery calls and product demos, and close new SMB and mid-market business.
Onboard new SMB and mid-market clients, ensuring they're set up and successful on the platform.

Cross-Functional Collaboration & Operations

Coordinate with Solutions Engineering, Support, and Product to resolve client needs quickly.
Bring client feedback to the Product team to help shape the roadmap.
Keep account activity, pipeline, and renewal forecasts up to date in the CRM.
Help build playbooks and processes for a scalable account management function.

About You

2+ years of experience in account management, customer success, or sales at a B2B SaaS company.
Demonstrated track record of owning renewals and achieving retention and expansion targets.
Comfortable leading pricing, renewal, and contract conversations with clients.
Experience running product demos and moving prospects through a sales cycle.
Strong organizational skills and follow-through across a large portfolio of accounts.
Clear, confident communicator who builds trust quickly with clients.

Bonus

Experience managing enterprise accounts alongside a high volume of SMB and mid-market clients.
Experience onboarding clients onto a SaaS platform.
Familiarity with workflow automation, form-building, or data platforms.
Experience with HubSpot or a similar CRM.
Experience working at a high-growth startup.

What We Offer

Competitive compensation and equity
Health, dental, and vision coverage
Unlimited PTO
Downtown Toronto office location
Office snacks and monthly catered lunch
A supportive, low-ego team that values ownership and growth
Company offsite to connect and recharge

Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.

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More about this job

Responsibilities

You will own and grow a book of mid-market and enterprise clients by driving renewals, reducing churn, and identifying expansion opportunities. Additionally, you will manage new business sales for SMB and mid-market segments, including running demos and onboarding new clients.

Requirements

The role requires 2+ years of experience in account management, customer success, or sales within a B2B SaaS environment. Candidates must demonstrate a track record of achieving retention targets and possess strong communication skills for managing client relationships and contract negotiations.

Skills

Account management
Customer success
B2B SaaS
Renewal management
Churn reduction
Sales
Product demos
Discovery calls
Contract negotiation
CRM
HubSpot
Workflow automation
Data platforms
Client onboarding
Relationship management

Benefits

Competitive compensation
Equity
Health coverage
Dental coverage
Vision coverage
Unlimited PTO
Office snacks
Monthly catered lunch

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Customer Success
Sales
Renewals
Churn Reduction
Upselling
Product Demos
Discovery Calls
CRM
HubSpot
Workflow Automation
Financial Technology
Client Onboarding
Mid-Market
Enterprise
Revenue Retention
Pipeline Management
Contract Negotiation
Startup

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