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Added 11 mins ago
T
KYC Senoir Manager
TEKsystems
Toronto, ON
- $60 to $70 CAD / hour
- Contract
Lead end-to-end KYC operations across Capital Markets.
Added 11 mins ago
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Prenatal Account Executive
BillionToOne
Ochre River, MB
- Full-time
Managing the full lifecycle of the product sales process, including new business development and lead generation
Added 11 mins ago
OM
Systems Engineering - Systems Engineer - P3
OSI Maritime Systems
Burnaby, BC
- Full-time
Single point accountability for technical aspects of a project where identified as the Lead SE
Added 11 mins ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Lead assigned aspects of month‑end and quarter‑end close processes, including journal entries, reconciliations, and financial analysis
Added 11 mins ago
RP
Senior Procurement Specialist, Corporate Services
RECRUITMENT PARTNERS INC.
Calgary, AB
- Contract
Lead sourcing activities, commercial negotiations, and purchase order execution
Added 11 mins ago
RP
Senior Accountant
RECRUITMENT PARTNERS INC.
Calgary, AB
- Full-time
Lead month‑end and quarter‑end close processes, including preparation and review of journal entries and supporting documentation
Added 11 mins ago
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Engineering Manager | Responsable de l'ingénierie - Sadie Hotels
Sadie
Montreal, QC · Saint-Laurent, QC
- Full-time
We're looking for an Engineering Manager to lead the engineering team day to day and make sure work ships across several products. You'll balance people management with hands-on technical…
Added 11 mins ago
A
Enterprise Architecture Team Lead
Affinity
Vancouver, BC
- Full-time
The Team Lead, Enterprise Architecture leads a team of Solution Architects within the Enterprise Solutions team, providing hands-on architectural leadership and people management to ensure…
Added 11 mins ago
MR
Senior Project Manager (Water / Wastewater Construction)
Maple Reinders
Mississauga, ON
- $145,000 to $180,000 CAD / year
- Full-time
Attend/Lead and prepare for project start up, progress and close out meetings.
Added 11 mins ago
A
Information Technology Program Manager
Altis
Mississauga, ON
- $130 to $140 CAD / hour
- Contract
We’re looking for an experienced IT Program Manager to lead complex, high-impact technology initiatives within a dynamic enterprise environment. This opportunity focuses on transforming IT…
Added 11 mins ago
MR
Project Manager (Water / Wastewater Construction)
Maple Reinders
Burnaby, BC
- $100,000 to $125,000 CAD / year
- Full-time
Attend/Lead and prepare for project start up, progress and close out meetings.
Added 11 mins ago
CC
Manager, Sales Initiatives
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
Lead or support the development of new projects related to improving business performance or Customer Experience; Including but not limited to Spring Mobile, PowerBI, Salient Dashboards,…
Added 11 mins ago
CC
Manager, Frontline Transformation
Coca-Cola Canada Bottling Limited
Brampton, ON
- Full-time
…Sales, Commercial, Merch Planning & DSD Centre of Excellence, Technology, Business Solutions, Business Transformation Office, and…
Added 11 mins ago
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Business Line Manager - Surface Division
Epiroc
Mississauga, ON
- Full-time
…transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction…
Added 11 mins ago
MT
Manager, Internal Communications
Miller Thomson LLP
Montreal, QC
- Full-time
Lead and execute a firm-wide internal communications strategic plan and manage operations, overseeing internal communications channels, designing, implementing and measuring the…
Added 11 mins ago
LC
Packaging Specialist - Longueuil
Lactalis Canada
Longueuil, QC
- Temporary
Lead the technical development and execution of packaging initiatives by designing and conducting packaging qualification and validation trials for all new products in support of innovation…
Added 11 mins ago
CN
Associate Creative Director
Creative Niche
Toronto, ON
- Full-time
We're partnering with a creative agency seeking an Associate Creative Director to lead innovative, culturally relevant work for a high-profile retail account.
Added 11 mins ago
A
Solution Architecture Services
Affinity
AB · Edmonton, AB
- Contract
…software development, programming, systems design, or information technology studies) from an accredited post-secondary institution, and a minimum of five (5) years of experience as an…
Added 11 mins ago
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Electrical Engineer Specialist
Enbridge
Calgary, AB
- Full-time
Lead or contribute to engineering standards, specifications, and procedures assuring consistent application across the organization.
Added 26 mins ago
Senior Financial Analyst
First Majestic Silver
Vancouver, BC
Leverage technology and effectively use information systems and tools to generate reports using SAP and Workiva software to increase automation and reduce manual inputs;
Added 26 mins ago
Program Manager, Brand Studio
Stripe
Canada
…Head of Brand Operations. As a Brand Program Manager, you will lead programs that make Stripe’s brand easier to use, apply consistently, and scale across teams, tools, and…
Added 26 mins ago
M
Total Rewards Lead
Mecka
Remote, Canada
- $150,000 to $170,000 CAD / year
- Full-time
- Remote
We’re looking for a Total Rewards Lead to own payroll, benefits, compensation and equity administration across Mecka.
Added 26 mins ago
DC
Manager, Real Estate & Land Services
Dillon Consulting Limited
Brandon, MB · Saint John, NB · Fredericton, NB · Moncton, NB · Iqaluit, NU · Sydney Indian Reserve No. 28A, NS · Halifax, NS · St. John's, NL · Edmonton, AB · Calgary, AB · Sydney, NS
- Full-time
At Dillon, we strive to remain at the forefront of technology and innovation and thrive on interdisciplinary collaboration, empowering our people to challenge conventional thinking and…
Added 26 mins ago
K
Director, SEO and GEO
Klick
Toronto, ON
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 26 mins ago
Manager, Global Benefits
Geotab
Canada
…results! Geotab is seeking a Manager, Global Benefits who will lead the design, strategy, and administration of Geotab’s employee benefits programs across multiple international markets,…

Feathery

SMB / Mid-Market Account Manager

Remote, Canada

Remote

Full-time

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Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Nov 9, 2026

Original job description

About Feathery

Feathery is the AI operating system for financial institutions. With hundreds of clients and over $30 million raised, Feathery is the fast-growing leader in financial agentic automation. Industry leaders like Tokio Marine, Sequoia Financial, and Cerity Partners run their client-facing workflows on Feathery, from onboarding and risk assessment to reconciling systems and generating proposals and reports.

At the center of it all is Robin, our AI operations assistant. Robin scans client documents, configures and deploys workflows, assists users in their day-to-day work, takes notes during meetings, and supports a growing range of operational tasks across the client lifecycle.

We're building a future where financial operations shift from paperwork, manual data entry, and disconnected systems to intelligent, automated workflows that let firms spend their time on clients instead of process. We're proud to be backed by world-class investors who share that vision, including Portage Ventures, Allstate Ventures, and Index Ventures, among others.

We're driven by a shared commitment to excellence and velocity. Our values - Own the Problem, Grit Beats Gloss, Say It Straight - shape how we work and grow as a team.

Why We’re Hiring

As Feathery's client base grows, we're looking for an Account Manager to own and grow a book of mid-market and enterprise clients. This role will focus on strengthening client relationships, driving renewals, reducing churn, and expanding existing accounts, while also supporting new business growth across the SMB and mid-market segments.

About the Role

As an SMB / Mid-Market Account Manager, you'll own and grow a book of mid-market and enterprise clients. You'll be the primary point of contact for these accounts, building strong relationships, driving renewals, reducing churn, and identifying new ways Feathery can support each client's business.

Most of your time will focus on managing your existing book of business, leading renewal conversations, reducing churn, and expanding accounts through additional volume, new use cases, and add-on products. You'll also own new business for SMB and mid-market companies, running demos, closing deals, and onboarding new clients onto the platform yourself.

You'll work closely with Feathery's Sales, Solutions Engineering, Support, and Product teams. Your success will be measured by gross and net revenue retention, churn reduction, and growing your book of business by 10–15% in additional annual revenue. You'll also carry a smaller new business sales quota.

What You’ll Do

Account Management, Retention & Expansion

Own a book of SMB and mid-market client accounts, serving as their primary relationship manager.
Drive renewals and reduce churn by staying close to client goals, product usage, and satisfaction.
Lead pricing, renewal, and contract conversations, partnering with leadership on approvals.
Monitor account health and usage to identify risks and expansion opportunities early.

Grow your book of business by 10–15% in additional annual revenue through upsells, volume upgrades, new use cases, and add-on products.

New Business Sales & Onboarding

Handle inbound demo and meeting requests from SMB and mid-market prospects.
Run discovery calls and product demos, and close new SMB and mid-market business.
Onboard new SMB and mid-market clients, ensuring they're set up and successful on the platform.

Cross-Functional Collaboration & Operations

Coordinate with Solutions Engineering, Support, and Product to resolve client needs quickly.
Bring client feedback to the Product team to help shape the roadmap.
Keep account activity, pipeline, and renewal forecasts up to date in the CRM.
Help build playbooks and processes for a scalable account management function.

About You

2+ years of experience in account management, customer success, or sales at a B2B SaaS company.
Demonstrated track record of owning renewals and achieving retention and expansion targets.
Comfortable leading pricing, renewal, and contract conversations with clients.
Experience running product demos and moving prospects through a sales cycle.
Strong organizational skills and follow-through across a large portfolio of accounts.
Clear, confident communicator who builds trust quickly with clients.

Bonus

Experience managing enterprise accounts alongside a high volume of SMB and mid-market clients.
Experience onboarding clients onto a SaaS platform.
Familiarity with workflow automation, form-building, or data platforms.
Experience with HubSpot or a similar CRM.
Experience working at a high-growth startup.

What We Offer

Competitive compensation and equity
Health, dental, and vision coverage
Unlimited PTO
Downtown Toronto office location
Office snacks and monthly catered lunch
A supportive, low-ego team that values ownership and growth
Company offsite to connect and recharge

Feathery is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or any other legally protected characteristic. We’re committed to building an inclusive team and provide reasonable accommodations upon request.

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More about this job

Responsibilities

You will own and grow a book of mid-market and enterprise clients by driving renewals, reducing churn, and identifying expansion opportunities. Additionally, you will manage new business sales for SMB and mid-market segments, including running demos and onboarding new clients.

Requirements

The role requires 2+ years of experience in account management, customer success, or sales within a B2B SaaS environment. Candidates must demonstrate a track record of achieving retention targets and possess strong communication skills for managing client relationships and contract negotiations.

Skills

Account management
Customer success
B2B SaaS
Renewal management
Churn reduction
Sales
Product demos
Discovery calls
Contract negotiation
CRM
HubSpot
Workflow automation
Data platforms
Client onboarding
Relationship management

Benefits

Competitive compensation
Equity
Health coverage
Dental coverage
Vision coverage
Unlimited PTO
Office snacks
Monthly catered lunch

Visa sponsorship

Not detected in the job text

Keywords

Account Management
B2B SaaS
Customer Success
Sales
Renewals
Churn Reduction
Upselling
Product Demos
Discovery Calls
CRM
HubSpot
Workflow Automation
Financial Technology
Client Onboarding
Mid-Market
Enterprise
Revenue Retention
Pipeline Management
Contract Negotiation
Startup

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