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Added 8 mins ago
LH
Kinesiologist
Lifemark Health Group
Toronto, ON
- $67,000 to $75,000 CAD / year
- Full-time
…function. In addition to working with the WorkSafe BC rehab program, you will have the opportunity to participate in other work streams such as FCEs, Community services and Veterans…
Added 9 mins ago
A
Housekeeping Operations Manager
AccorHotel
Jasper, AB
- Full-time
…furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and maintained to…
Added 23 mins ago
LH
Registered Massage Therapist - Lifemark CORE Physiotherapy
Lifemark Health Group
Lower Sackville, NS
- Part-time
Opportunities for management roles, including Clinic Director and Regional Manager positions.
Added 23 mins ago
FC
Senior Director
Fedcap Canada
Hamilton, ON
- $160,000 to $185,000 CAD / year
- Full-time
Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government…
Added 23 mins ago
SE
Quality Manager in Projects
Siemens Energy
Oakville, ON
- Full-time
The role of the QMiP is to advise the Project Director/ Project Manager in expediting quality assurance on the project(s). The QMIP is also responsible for managing and/or monitoring the…
Added 38 mins ago
FH
Housekeeping Operations Manager
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
…furnishings, and elevated amenities. As the Housekeeping Operations Manager, you will play a critical leadership role in ensuring these newly renovated spaces are launched and maintained to…
Added 38 mins ago
UO
Human Resources Manager
University of British Columbia
Vancouver, BC · UBCV | The Leonard S. Klinck Building (LSK)
- $8,087.08 to $12,117.08 CAD / month
- Full-time
May support the Director, HR and Executive Administration, Associate Director, Human Resources, and Senior HR Manager with the senior appointment process for Dean’s, Associate…
Added 52 mins ago
OH
Rehab Registration Clerk - Float
Olathe Health
Pavilion 1, BC
- Full-time
Orders necessary patient care or front office supplies/items through Workday when necessary and emails Director or designated Supervisor/Manager what items were ordered and the purchase…
Added 52 mins ago
Data Strategy & Data Enabled Solutions - Senior Manager or Associate Director
EY
Toronto, ON
EY’s Canada Tax & Law Technology Group (CTTG) is seeking an experienced Associate Director / Senior Manager, Data Strategy & Data-Enabled Solutions to help define and scale our data…
Added 1 hour ago
LL
Location Coordinator | March Break & Summer 2027 (Verdun)
Laurus Lifestyles
Montreal, QC
- Full-time
Working closely with the Location Manager, Director of Operations, and Inventory Coordinator, the Location Coordinator supports camp staff, coordinates the delivery of activities, and helps…
Added 1 hour ago
IB
Manager, Business Development
International Business University
Toronto, ON
- Full-time
Join one of Canada's fastest-growing universities as our Manager, Business Development, where you will develop and activate strategic partnerships across the Greater Toronto Area (GTA)…
Added 1 hour ago
OL
Health Care Aide - Part Time
Optima Living
Slave Lake, AB
- Part-time
Reporting to the Director of Care, working under the leadership of a Registered Nurse or Licensed Practical Nurse, the Heath Care Aide assists residents with all activities of daily living…
Added 1 hour ago
LL
Location Coordinator | March Break & Summer 2027 (Laval)
Laurus Lifestyles
Laval, QC
- Full-time
Working closely with the Location Manager, Director of Operations, and Inventory Coordinator, the Location Coordinator supports camp staff, coordinates the delivery of activities, and helps…
Added 1 hour ago
LL
Location Coordinator | March Break & Summer 2027 (NDG)
Laurus Lifestyles
Montreal, QC
- Full-time
Working closely with the Location Manager, Director of Operations, and Inventory Coordinator, the Location Coordinator supports camp staff, coordinates the delivery of activities, and helps…
Added 1 hour ago
LL
Location Coordinator | March Break & Summer 2027 (Rosemère)
Laurus Lifestyles
Rosemère, QC
- Full-time
Working closely with the Location Manager, Director of Operations, and Inventory Coordinator, the Location Coordinator supports camp staff, coordinates the delivery of activities, and helps…
Added 1 hour ago
UO
Dental Assistant 3 (Maternity Leave Replacement)
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time
This position- Dental Assistant III, would report to a Dental Assistant IV, that reports to the Senior Clinic Manager, Resources & Operations, who reports to the Clinic Director. This…
Added 1 hour ago
UO
Dental Clinic Receptionist
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- Full-time
Receives direction from the Clinic Director, Graduate Program Director and the Dental Assistant 4 for the Programs. Reports directly to the Clinic Administrator that reports to the Senior…
Added 1 hour ago
KC
Senior Project Coordinator
Kindred Construction Ltd.
Revelstoke, BC
- Full-time
…budget. The Senior Project Coordinator will report to the Project Manager and/or Project Director, and interacts closely with the project team, owners, consultants, sub-trades, Kindred…
Added 1 hour ago
Director, Insured Services and Compensation Design
Government of Alberta
AB
Reporting to the Executive Director, Provider Compensation Operations, the Director, Insured Services and Compensation Design leads the development and continuous improvement of insured…
Added 1 hour ago
TU
Dental Clinic Receptionist
The University of British Columbia
Vancouver, BC
- Full-time
Receives direction from the Clinic Director, Graduate Program Director and the Dental Assistant 4 for the Programs. Reports directly to the Clinic Administrator that reports to the Senior…
Added 1 hour ago
O
Key Account Manager - Fresh Meat
Olymel
Boucherville, QC
- Full-time
At Olymel, we believe in innovation, quality, and sustainable growth. We are looking for an Key Account Manager - Fresh Meat to join our dynamic team. If you are motivated by the challenge…
Added 1 hour ago
KN
Drupal Developer
Knowledge Network Corporation
Burnaby, BC
- Full-time
…information to every audience-facing application. Reporting to the Director of Streaming Platforms and working under the supervision of the Senior Manager of Platform Development & Web…
Added 1 hour ago
D
Operations Manager, Growth Platforms
Deloitte
Calgary, AB
- Full-time
As Operations Manager, Growth Platforms, you will be part of the core Growth Platforms team and play a key role in translating strategy into execution. You will help develop and…
Added 1 hour ago
MR
Manager, Accommodated Exam Centre
Mount Royal University
Calgary, AB
- Part-time
The Accommodated Exam Centre Manager reports to the Director of Access and Inclusion Services (AIS) and is a member of the AIS leadership team.
Added 2 hours ago
CG
Recreation Therapist
Christenson Group of Companies
Lacombe, AB
- Full-time
…the risk of injury immediately and/or notifies the Executive Director/ Wellness Manager of the…

Fedcap Canada

Senior Director

Hamilton, ON, Canada

$160,000 to $185,000 CAD / year · Full-time

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Job details

Pay: $160,000 to $185,000 CAD / year
Job type: Full-time
Apply by: Dec 9, 2026
Posting language: English
Posted: Nov 9, 2026

Original job description

Title: Senior Director, Fedcap Canada

Company: Fedcap Canada

Department: Program Services

Location | Travel Requirements: On-site Ontario, Canada | Local, regional, and occasional international travel, including the United States and United Kingdom

Supervisor: President, Fedcap Inc./Fedcap Canada

Classification: Full-Time, Salaried

Compensation Range: CAD $160,000–$185,000 annually

About Fedcap

For more than 90 years, Fedcap has been turning possibility into reality. As a global nonprofit serving more than 335,000 people each year across the United States, Canada, the United Kingdom, and Australia, we open doors to economic mobility through innovative, evidence-based solutions in education, workforce development, health, and economic development. Join us and experience The Power of Possible, where your work creates real opportunities for people facing barriers to economic well-being and helps build stronger communities every day.

Fedcap Canada plays an integral role in Ontario's Employment Services Transformation as a Service System Manager (SSM). Working in partnership with Service Providers, employers, government agencies, and community organizations, Fedcap Canada strengthens local service delivery, expands access to employment opportunities, and supports individuals facing barriers to sustainable employment. Our approach focuses on building local capacity, advancing best practices, and delivering measurable outcomes that strengthen communities across Ontario.

Position Summary

Reporting to the President of Fedcap Inc./Fedcap Canada, the Vice President provides strategic and operational oversight of Fedcap Canada's employment services operations. As the senior executive responsible for Service System Management across Ontario, this position ensures operational excellence, contractual performance, financial stewardship, regulatory compliance, and continuous improvement across multiple catchment areas.

The Vice President leads the development and execution of strategies that strengthen Service Provider capacity, improve participant outcomes, and drive consistent, high-quality service delivery. Working closely with Ministry partners, Service Providers, employers, and community stakeholders, this position advances system-wide performance, strategic partnerships, and achievement of contractual Key Performance Indicators (KPIs).

As a member of the senior leadership team, the Vice President also supports organizational growth, business development, and expansion into new regions. This includes building a high-performing leadership team, ensuring operational readiness, managing organizational risk, and advancing Fedcap Canada's position as a leader in workforce development and employment services.

Key Responsibilities

Strategic Leadership & Stakeholder Engagement

Serve as the senior operational executive for Fedcap Canada, exercising decision-making authority in partnership with the President of Fedcap Inc./Fedcap Canada.
Develop and maintain executive relationships with the Ministry of Labour, Immigration, Training and Skills Development (MLITSD), the Ministry of Children, Community and Social Services (MCCSS), and other government partners to support contract performance and strategic priorities.
Represent Fedcap Canada in discussions regarding employment services policy, system design, service delivery, and sector innovation.
Cultivate partnerships with organizations serving Indigenous, Francophone, Black and racialized communities, persons with disabilities, newcomers, and other designated inclusion groups to strengthen equitable access and achieve contractual inclusion KPIs.
Engage with adjacent ministries, including the Ministry of the Solicitor General, to support coordinated service delivery and strategic initiatives.
Partner with senior leadership across The Fedcap Group and Fedcap Inc. to advance strategic planning, organizational growth, policy development, and workforce development initiatives nationally and internationally.
Identify emerging risks, opportunities, and strategic issues requiring executive attention or intervention.

Service System Management & Operational Excellence

Provide executive oversight of employment services operations across all assigned catchment areas, ensuring consistency, quality, and alignment with contractual obligations and organizational standards.
Lead the implementation and transition of new catchment areas, overseeing start-up activities, operational readiness, organizational capacity, and alignment with Fedcap's operating model.
Strengthen Service Provider capacity through performance management, coaching, knowledge sharing, and implementation of consistent best practices.
Advance localism and market stewardship to ensure services are responsive to regional labour markets, community needs, and underserved populations.
Monitor Service Provider performance, identify systemic barriers, and implement strategic interventions to improve outcomes and operational effectiveness.
Serve as a trusted executive advisor to Service Providers, promoting collaboration, innovation, accountability, and continuous improvement while minimizing unnecessary administrative burden.
Provide strategic direction for FedcapCARES, the organization's case management system, including identification of functionality needs, system enhancements, and operational priorities.
Ensure service delivery practices, communications, and operations support Ontario's English and French language requirements.

Contract Performance & Financial Stewardship

Maintain executive accountability for contractual performance, policy implementation, operational governance, financial management, and organizational sustainability.
Oversee system-wide performance against contractual KPIs, including participant volumes, employment outcomes, retention measures, and inclusion targets.
Ensure achievement of at least 85% of contractually established participant volumes through ongoing monthly performance monitoring and corrective action.
Drive achievement of sustainable employment outcomes, including a minimum 38% point-in-time job entry rate and contractual employment retention targets at 30, 90, 180, and 365 days.
Ensure 100% of participant intakes are completed within contractual timelines, including the established 30-day requirement.
Ensure Service Providers achieve contractual inclusion targets through equitable access, targeted engagement, and effective service delivery.
Provide executive oversight of budgeting, contract negotiations, operational expenditures, financial reporting, and fiscal controls.
Review general ledger (GL) and profit and loss (P&L) reporting weekly to monitor financial performance, identify variances, and ensure sound fiscal stewardship.
Use performance data, financial analysis, and operational reporting to guide decision-making, mitigate risk, and improve system-wide outcomes.

Organizational Leadership & Growth

Lead, coach, and develop a high-performing leadership team with clear objectives, accountability, performance expectations, and measurable outcomes.
Foster a culture of transparency, engagement, inclusion, collaboration, and continuous improvement aligned with Fedcap's mission and values.
Establish leadership priorities, execution plans, and performance expectations that strengthen organizational effectiveness and service delivery.
Maintain expert knowledge of Ontario Employment Services Transformation, social assistance programs, workforce development policy, and evolving government priorities.
Support business development opportunities, geographic expansion, and new service delivery models, ensuring operational scalability and organizational readiness.
Promote effective cross-functional collaboration and strategic communication across Fedcap Canada and the broader Fedcap organization.
Perform other duties as assigned to support organizational and operational priorities.

Qualifications

Education and Experience

Graduate degree in business administration, public administration, workforce development, social services, supply chain management, contract management, or a related field.
Minimum seven years of progressively responsible leadership experience, including management of large-scale operations, complex service delivery systems, or Service Provider networks.
Demonstrated experience managing complex government-funded programs, contracts, budgets, and multidisciplinary teams.
Experience overseeing performance-driven service delivery operations with accountability for contractual outcomes and financial performance.
Experience developing, coaching, and leading geographically dispersed or remote teams.
Experience working with government agencies, public policy, and workforce development systems strongly preferred.
Knowledge of Ontario Employment Services Transformation and Service System Management preferred.

Knowledge, Skills, and Abilities

Strong executive leadership, strategic planning, organizational management, and decision-making capabilities.
Demonstrated ability to translate organizational strategy into measurable operational and financial results.
Strong understanding of contract management, performance accountability, government reporting, and financial stewardship.
Excellent communication, relationship management, negotiation, and presentation skills, with the ability to engage government officials, senior executives, and community stakeholders.
Proven ability to lead complex operations, manage competing priorities, and drive continuous improvement across multiple service delivery locations.
Strong analytical skills with experience using data, technology platforms, and performance management tools to guide operational decisions.
Ability to build collaborative, accountable relationships with Service Providers, subcontractors, employers, and government partners.
Demonstrated commitment to equitable service delivery, accessibility, inclusion, and participant-centered outcomes.
Ability to lead organizational change, strengthen leadership capacity, and foster a high-performing, mission-driven culture.

Benefits

Benefits and retirement programs are provided in accordance with applicable Fedcap Canada employee benefit plans and eligibility requirements.

Equal Opportunity Employer & Recruitment Disclosure

Fedcap Canada is an Equal Opportunity Employer committed to fostering a diverse, inclusive, respectful, and accessible workplace. We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment based on any ground protected under the Ontario Human Rights Code, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, and other applicable protected grounds.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code, Fedcap Canada welcomes applications from persons with disabilities and provides

accommodations upon request throughout the recruitment, assessment, and selection process. Applicants requiring accommodation, including accessible formats or interview-related support, are encouraged to inform their recruiter.

This posting is for an existing vacancy with Fedcap Canada. Artificial intelligence may be used to assist in screening and assessing applicant qualifications. All hiring decisions are made by individuals, not artificial intelligence.

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More about this job

Responsibilities

Lead Fedcap Canada's employment services operations across Ontario, overseeing service system management, contractual performance, financial stewardship, regulatory compliance, and service quality. Build government and community partnerships, strengthen Service Provider capacity, lead the executive team, and support organizational growth and expansion.

Requirements

Requires a graduate degree in a relevant field and at least seven years of progressively responsible leadership experience, including oversight of complex government-funded programs, contracts, budgets, and multidisciplinary teams. Candidates should bring strong executive, operational, financial, analytical, communication, and stakeholder-management capabilities; experience with Ontario Employment Services Transformation is preferred.

Skills

Executive Leadership
Strategic Planning
Operational Management
Contract Management
Financial Stewardship
Performance Management
Government Relations
Stakeholder Engagement
Workforce Development
Service System Management
Data Analysis
Continuous Improvement
Organizational Change
Team Development
Risk Management
Equity And Inclusion

Visa sponsorship

Not detected in the job text

Keywords

Employment Services
Service System Management
Workforce Development
Government-Funded Programs
Contract Management
Contractual Key Performance Indicators
Financial Stewardship
Budgeting
Financial Reporting
General Ledger
Profit And Loss Reporting
Performance Management
Service Provider Networks
Participant Outcomes
Employment Retention
Inclusion Targets
Regulatory Compliance
Government Relations
Stakeholder Engagement
Ministry Of Labour, Immigration, Training And Skills Development
Ministry Of Children, Community And Social Services
FedcapCARES
Case Management System
Operational Readiness
Market Stewardship
Continuous Improvement
Risk Management
Organizational Growth
French Language Requirements

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