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Service Administrator (Service Writer) - Kyle
Pattison Agriculture Limited
Kyle, SK
At Pattison Agriculture we seek talent ready to GROW, CONNECT AND EVOLVE with us! We are looking for a Service Administrator (Service Writer) to join our fast-paced, energetic dealership in…
Service Writer
Jetstream of Houston
Nisku, AB
Full-time
We are seeking a customer focused, organized and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for…
Service Writer / Advisor
Federal Signal Corporation
Calgary, AB
Full-time
We are seeking a hands-on, organized, and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately…
Service Writer / Advisor
Jetstream of Houston
Calgary, AB
Full-time
We are seeking a hands-on, organized, and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately…
Service Writer
Rocky Mountain Equipment
Saskatoon, SK
Full-time
The Service Writer helps keep everything in line in the service department - things would go awry without them. From scheduling work orders to connecting with customers and technicians to…
Service Writer
Rocky Mountain Equipment
Monet No. 257, SK
Full-time
The Service Writer helps keep everything in line in the service department - things would go awry without them. From scheduling work orders to connecting with customers and technicians to…
Service Writer
Brandt Group of Companies
Ottawa, ON
Full-time
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.
Service Writer
Sunbelt Rentals, Inc.
Regina, SK
Full-time
Join our team as a Service Writer! In this role, you'll support daily service operations by managing work orders, processing warranty claims, coordinating parts, and providing excellent…
Instructor – Fleet Management Assistant / Junior Service Writer Program
Omnia Training
St. Albert, AB
…to deliver our 10-week Fleet Management Assistant – Junior Service Writer Program at our St. Albert training…
Evening Service Writer
Bayview Trucks - Fredericton
Fredericton, NB
Full-time
Reporting to the Service Manager, the Evening Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
Evening Service Writer
Fredericton Convention Centre
Fredericton, NB
Full-time
Reporting to the Service Manager, the Evening Service Writer is a confident, energetic, CUSTOMER FOCUSED member of the Service department.
Rédacteur technique et illustrateur en aéronautique – Bulletins de service et catalogues de pièces illustrés / Aerospace Technical Writer & Illustrator – Service Bulletins and Illustrated Parts Catalog
RTX
Longueuil, QC
Full-time
Titre du poste: Rédacteur technique et illustrateur en aéronautique – Bulletins de service et catalogues de pièces illustrés
Service Writer
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd is currently seeking a Service Writer for our Laval Construction and forestry location.
Service Writer
Brandt Group of Companies
Laval, QC
Full-time
Brandt Tractor Ltd is currently seeking a Service Writer for our Laval Construction and forestry location.
Service Writer - Peterbilt (Day Shift)
Brandt Group of Companies
ON
Full-time
The Service Writer is responsible or assisting the Service Manager in maintaining accurate and on-time reports and records in relation to the Service Department’s operation.
Service Writer
Brandt Group of Companies
QC
Full-time
Brandt Tractor Ltd is currently seeking a Service Writer for our St-Georges Construction and Forestry location.
Service Writer
Birch Mountain Enterprises
Fort McMurray, AB
Full-time
Birch Mountain Enterprises (BME) are hiring an experienced Service Writer immediately for our Fort McKay Incubator Park Location, located within the Fort McKay First Nation.
Service Writer
Nors
Vernon, BC
We are looking for a Service Writer to join our Service team in Vernon, BC.
Service Writer
Federal Signal Corporation
Nisku, AB
Full-time
We are seeking a customer focused, organized and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for…
Service Writer
Brandt Group of Companies
AB
Full-time
Brandt is currently seeking a Service Writer for our Rocky View Agriculture location.
Service Writer
Finning
Fort McMurray, AB
Full-time
Are you highly organized, customer-focused, and comfortable working in a fast-paced service environment? We're looking for a Service Writer to join our Fort McMurray team.
Service Writer - Peterbilt
Brandt Group of Companies
Sudbury, ON
Full-time
We are currently seeking a Service Writer for our Sudbury Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time…
Service Writer - Peterbilt
Brandt Group of Companies
London, ON
Full-time
We are currently seeking a Service Writer for our London Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time…
Service Writer - Peterbilt
Brandt Group of Companies
Estevan No. 5, SK
Full-time
We are currently seeking a Service Writer for our Estevan Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time…
Service Writer - Peterbilt
Brandt Group of Companies
North Bay, ON
Full-time
We are currently seeking a Service Writer for our North Bay Brandt Peterbilt location. This position is responsible for assisting the service manager in maintaining accurate and on-time…

Federal Signal Corporation

Service Writer / Advisor

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 9, 2026

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At a glance

Automatically prepared from the listing. Check the original description for the full requirements.

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Responsibilities

Acts as the primary liaison between customers and the service department to identify needs and create detailed work orders. Coordinates repairs with technicians and other departments to ensure efficient equipment turnaround and high customer satisfaction.

Requirements

Requires a high school diploma and at least 3 years of experience in a service writer or related administrative role. Candidates should possess mechanical aptitude, strong organizational skills, and a valid driver's license.

Experience

2 to 5 years

Education

high school
associate degree
bachelor degree

Working hours

40 hours per week

Work arrangement

On-site

Skills

Customer Service
Work Order Management
Quote Preparation
Mechanical Aptitude
Technical Documentation
Workflow Coordination
Relationship Building
Multi-tasking
Verbal Communication
Written Communication
Computer Proficiency
Scheduling
Warranty Processing
Account Management
Payroll Reporting
Purchase Order Management

Benefits

Health Insurance
Dental Insurance
Life Insurance
Disability Insurance
Travel Coverage
Vacation
Paid Personal Days
Quarterly Bonus Opportunity
Annual Performance Review with Increase Opportunity

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Service Advisor
Heavy Equipment
Work Orders
Warranty Claims
Dealership Management Systems
MTO Files
Public Works Equipment
Vacuum Trucks
Refuse Vehicles
Street Sweepers
Sewer Inspection Systems
Purchase Orders
Payroll Reports
Shop Capacity Management
Sublet Work
Customer Relations
Machinery Manufacturing

Original job description

Service Writer

Calgary, Alberta

About The Role

We are seeking a hands-on, organized, and engaged Service Writer. This individual is the primary liaison between customers and the service department. They are responsible for accurately identifying customers’ needs, creating detailed work orders, coordinating repairs and ensuring a high level of customer satisfaction throughout the service process. Interactions with company stakeholders will include technicians, parts department, rentals department, sales department, and external customers. Through customer service, technical understanding, and workflow coordination, they will keep equipment repairs moving efficiently and profitably.

What You’ll Do

Serve as the main point of contact for customers and greet them in person, by phone, and by email in a professional and timely manner
Clearly document customer concerns, symptoms and service requests
Collaborate with the technicians to create quotes and timelines and obtain customer (external, sales and rentals) approvals for work in alignment with internal authorization procedures
Open, update, edit and close work orders accurately to ensure correct billable items
Process work orders both timely and accurately to ensure accuracy and customer satisfaction
Verify warranty eligibility and proper documentation using various software resources, in alignment with internal processes to maximize warranty claim accuracy
Assist scheduling service appointments and manage shop capacity
Facilitate daily shop walkthroughs to capture information on the repair status, parts statuses or other delays that need to be communicated to the customer
Submit case requests and collaborate with factory representatives to expedite repairs and ensure customer downtime is minimized
Coordinate sublet work for equipment in the shop
Issue purchase orders for shop items, office items, or facility items as required
Monitor accounts-payable requests for purchase order approvals or corrections
Participate in regular work order review meetings
Prepare and submit bi-weekly Payroll reports
Communicate with the accounting department to ensure repairs are authorized based on the customer account status
Maintain MTO files and ensure all documentation is in compliance
Monitor maintenance requirements for rental equipment
Resolve and/or escalate customer concerns and maintain positive customer relations and reduce comeback rates
Completed additional tasks as assigned

Total Rewards

Competitive salary range – based on experience
Quarterly Bonus Opportunity
Annual Performance Review with Increase Opportunity
Group Benefits that are 100% paid for by the Company – inclusive of Health, Dental, Life, Disability and Travel coverage
Vacation & Paid Personal days
Employer Matching Retirement Savings Plan

Position Details

Location - Calgary, Alberta

Status - Permanent

Schedule - Monday-Friday - occasional extended hours may be required based on operational needs.

Vacancy Type - Existing vacancy

What You Bring

3+ years’ experience in a Service Writer role or related administrative/ customer service position
Experience with quote and work order preparation and management
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Ability to interpret technical information
Strong customer service and relationship-building skills
Organizational and multi-tasking ability in a fast-paced environment
Attention to detail and accuracy in documentation
Positive and collaborative attitude
Strong verbal and written communication skills
Computer proficiency dealership/service management systems, and office processes

Additional Requirements

High school diploma required; post-secondary education in business, automotive/heavy equipment, or related preferred
Valid driver’s license with a clean driver’s record

Work Environment

Combination of office and shop environment
Exposure to noise, dust, and shop activity

Who We Are

Joe Johnson Equipment (JJE) is a leading distributor of public works equipment across Canada and the U.S. We support municipalities and contractors with equipment such as vacuum trucks, refuse and recycling vehicles, street sweepers, and sewer inspection systems.

We are a proud subsidiary of Federal Signal Corporation.

Our Core Values: Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, and Ambition

Apply Today

If you are looking for a new opportunity, then we at Joe Johnson Equipment, welcome your application and are committed to employment equity and encourage applications from all qualified candidates, however only those who are being considered for the position will be contacted.

Accommodation is available upon request throughout the recruitment process in accordance with applicable laws.

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