Original job description
To provide courteous and efficient pick-up and delivery of packages on an assigned route; to check all shipments for conformance to Federal Express Canada features of service; to provide related customer service functions
Provides efficient and safe delivery and pick-up of packages while representing the company in a professional manner and maintains a neat and clean appearance consistent with the company's public image
Accomplishes accurate and timely selection and inspection of assigned packages and the subsequent reporting of stop counts and missorts
Adheres to Courier Best Practices, operating procedures, loads van and plans route for efficient delivery and pick-up of packages and ensures proper security of Federal Express and customer property, such as packages, equipment and vehicles.
Seeks additional business from current customers. Informs sales department of sales leads and market change
Ensures that packages conform to Federal Express Canada features of service, that proper labelling is provided, and that all paperwork is neat, accurate and ensures customers have adequate supply of Federal Express shipping materials
Operates computerized tracking and dispatch systems ensuring input of correct information
Answers customer's questions on Federal Express Canada's features of service and keeps customers informed about the company and its services as well as Canada, US and International requirements.
Demonstrates proficiency in features of service and equipment.
Operates vehicle safely and efficiently, complying with all government regulations and company procedures.
May perform aircraft and/or container loading/unloading and sorting and scanning of packages, as location and workload dictate.
Knowledge, Skills & Abilities Required
Minimum Education
High school diploma/educational equivalent
Must possess a valid driver’s license and have a good driving record
Minimum Experience
One (1) year customer oriented business experience preferred
Some knowledge of Federal Express Canada operations and Canadian Customs regulations an asset
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment
Knowledge, Skills, And Abilities
Must achieve minimum threshold on mandatory pre-placement driver assessment training
Good interpersonal and communication skills
Good time management and organizational skills
Excellent customer service skills
Ability to multitask, handle stress and work in a highly pressured environment
Qualifications Requises
Transparence Salariale:
Salaire
Détails Supplémentaires: Posted 9/24
DÉNI DE RESPONSABILITÉ
Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.
Énoncé sur l’équité en emploi
FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.
More about this job
Responsibilities
Deliver and pick up packages safely and efficiently on an assigned route, while providing professional customer service and ensuring shipments meet company requirements. Plan routes, maintain package and vehicle security, use tracking and dispatch systems, complete shipment paperwork, and support additional package sorting or loading as needed.
Requirements
A high school diploma or equivalent and a valid driver's license with a good driving record are required; one year of customer-oriented business experience is preferred. Candidates must meet the required driver assessment threshold, be able to handle packages weighing up to 70 pounds and maneuver packages up to 150 pounds with equipment, and demonstrate strong customer service, communication, organization, and time-management skills.
Skills
- Safe Driving
- Package Delivery and Pickup
- Route Planning
- Customer Service
- Communication
- Time Management
- Organization
- Package Inspection
- Shipment Labeling
- Computerized Tracking Systems
- Dispatch Systems
- Package Handling
- Interpersonal Skills
- Multitasking
- Stress Management
- Knowledge of Customs Regulations
Visa sponsorship
Not detected in the job text
Categories
- Transportation
- Logistics
- Customer Service & Support
Keywords
- Package Delivery
- Package Pickup
- Courier
- Route Planning
- Safe Driving
- Valid Driver's License
- Driving Record
- Customer Service
- Shipment Inspection
- Package Security
- Courier Best Practices
- Shipment Labeling
- Shipping Paperwork
- Computerized Tracking Systems
- Dispatch Systems
- Canadian Customs Regulations
- Package Sorting
- Package Scanning
- Aircraft Loading and Unloading
- Container Loading and Unloading
- Sales Leads
- Federal Express Canada Features of Service
- Driver Assessment
- Package Handling
- Windows Environment
