Courier Team Lead
- Thunder Bay, ON, Canada
Full-time
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Job details
- Job type
- Full-time
- Apply by
- Posting language
- English
- Posted
Original job description
This is an interview position.
To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)
Required Knowledge, Skills And Abilities
Educational Requirements
High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
One (1) year current Courier experience
Other Specific Mandatory Experience Requirements - (Preferred)
Technical Skill Requirements
Solid Knowledge Of The Following:
Must possess a valid drivers licence and have a good driving record.
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
Remains current with training in BP and defensive driver / process updates.
Good understanding of FedEx products, features of service, general operations.
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
Demonstrated excellent interpersonal, customer relations and communication skills.
Good analytical, problem solving, prioritization and organization skills
Team player
Other Specific Mandatory Experience Requirements - (Preferred)
Personal Development Stream of Excel
Technical Skill Requirements
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Note: this is a TEMPORARY ASSIGNMENT for up to 6 months. Job posted 11/11/2026, job unposted 11/18/2026 at 3:00pm local time.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
To assist management in overseeing daily sort, delivery / pickup activities and remote domicile location/feeder Ops (where applicable). Leads the sector as assigned ensuring best practices and effective operations and models the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods)
Required Knowledge, Skills And Abilities
Educational Requirements
High school diploma/equivalent
Related Experience Requirements
Minimum number of years required for entry to this job
One (1) year current Courier experience
Other Specific Mandatory Experience Requirements - (Preferred)
Technical Skill Requirements
Solid Knowledge Of The Following:
Must possess a valid drivers licence and have a good driving record.
Ability to successfully complete all basic and recurrency training (including DG specialist certification). Must maintain accreditation through yearly recurrency training prior to expiration.
Remains current with training in BP and defensive driver / process updates.
Good understanding of FedEx products, features of service, general operations.
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Some knowledge of Federal Express operations and Canadian Customs regulations an asset.
Solid communications/ interpersonal skills with the ability to motivate/ coach and train employees on the job.
Ability to prioritize and delegate in a time-sensitive manner.
Interpersonal Skill Requirements
Demonstrated excellent interpersonal, customer relations and communication skills.
Good analytical, problem solving, prioritization and organization skills
Team player
Other Specific Mandatory Experience Requirements - (Preferred)
Personal Development Stream of Excel
Technical Skill Requirements
Preferred Qualifications:
Pay Transparency:
Pay:
Additional Details: Note: this is a TEMPORARY ASSIGNMENT for up to 6 months. Job posted 11/11/2026, job unposted 11/18/2026 at 3:00pm local time.
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
More about this job
Responsibilities
Assist management with daily sorting, delivery, pickup, and applicable remote domicile or feeder operations. Lead assigned sectors by promoting best practices, mentoring hourly employees, and demonstrating effective communication, conflict resolution, and leadership.
Requirements
Requires a high school diploma or equivalent, at least one year of current courier experience, a valid driver's license, and a good driving record. Candidates must complete and maintain required training and accreditations, be able to lift 70 pounds and maneuver packages up to 150 pounds with equipment, and demonstrate strong communication, interpersonal, prioritization, and problem-solving skills.
Skills
- Leadership
- Communication
- Conflict Resolution
- Coaching
- Employee Training
- Prioritization
- Delegation
- Customer Relations
- Problem Solving
- Organization
- Analytical Skills
- Driving
- Package Handling
- Knowledge Of FedEx Operations
- Knowledge Of Canadian Customs Regulations
- Defensive Driving
Visa sponsorship
Not detected in the job text
Categories
- Logistics
- Transportation
- Management & Leadership
- Customer Service & Support
Keywords
- Courier Operations
- Sorting
- Delivery
- Pickup
- Feeder Operations
- Best Practices
- Mentoring
- Leadership
- Conflict Resolution
- Employee Coaching
- Employee Training
- Recurrency Training
- Defensive Driving
- FedEx Products
- Customer Relations
- Canadian Customs Regulations
- Valid Driver's License
- Driving Record
- Package Handling
- Windows PC Environment
- Prioritization
- Delegation
- Problem Solving
- Operational Management