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FedEx Canada

Customer Rep-Station

Sidney, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 3, 2026
Posting language: English
Posted: Nov 3, 2026

Original job description

This is an interview position.

To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued sales and generating potential incremental revenue wherever possible.

Required Knowledge, Skills And Abilities

High school diploma/equivalent. College diploma preferred

Knowledge of Canadian Customs regulations preferred

Knowledge of FedEx Express and Ground products and services preferred

Ability to successfully complete all basic and recurrency training.

Must have the ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment

Must be able to complete and achieve minimum thresholds on any mandatory testing and training

Must be able to operate in a PC windows environment

Excellent interpersonal and verbal communication skills

Good analytical and problem solving skills

Good negotiation skills

Demonstrated ability to handle stress and work in a highly pressured, monitored and changing work environment

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Posted 11/03/2026. This is a temporary FT Customer service rep position that will cover a leave.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Provide accurate information and assistance to customers through direct interaction, and perform administrative duties that support efficient station operations. Promote continued sales and identify opportunities to generate additional revenue.

Requirements

A high school diploma or equivalent is required, while a college diploma and knowledge of Canadian customs regulations and FedEx products and services are preferred. Candidates must complete required training and testing, operate in a Windows PC environment, communicate and solve problems effectively, and be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment.

Skills

Customer Service
Interpersonal Communication
Verbal Communication
Analytical Thinking
Problem Solving
Negotiation
Stress Management
Sales
Administrative Support
Windows PC Operation
Package Handling
Customer Assistance

Visa sponsorship

Not detected in the job text

Keywords

Customer Service
Direct Customer Interface
Administrative Duties
Sales
Incremental Revenue
Canadian Customs Regulations
FedEx Express
FedEx Ground
Basic Training
Recurrency Training
Windows PC Environment
Interpersonal Communication
Verbal Communication
Analytical Skills
Problem Solving
Negotiation
Stress Management
Package Handling
Lifting
Annual Accreditations

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