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Added 7 mins ago
EA
AME Support (YUL)
Execaire Aviation
Dorval, QC
- Full-time
…of our aircraft. As an Aircraft Maintenance Engineer (AME) Support, you will combine hands-on line maintenance and certification authority with delegated maintenance control…
Added 8 mins ago
OT
Client Success Services Program Manager
Open Text Corporation
Waterloo, ON
- Other
Partnering across Client Success, Sales, Product Management, Product Marketing, Support, Renewals, Finance, Operations, and Digital teams, you will:
Added 22 mins ago
L
Licensed Assistant Manager Winnipeg MB, LensCrafters
LensCrafters
Winnipeg, MB
- Full-time
The Assistant Manager acts as a leader in absence of, or in support of the Store Manager & behaves as a business owner within the marketplace & LensCrafters organization. Represents…
Added 22 mins ago
L
Licensed Optician-Part Time-Ottawa, ON-LensCrafters
LensCrafters
Ottawa, ON
- Part-time
Added 22 mins ago
OH
Senior Sales Consultant
Olympic Homes
Winnipeg, MB
- Full-time
…pension plan, and paid time off. Our program is designed to support employee well-being and provide long-term…
Added 22 mins ago
NF
Grocery Department Manager Full Time Day
No Frills
Calgary, AB
- Full-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 22 mins ago
NF
Apparel Department Manager Part Time Day
No Frills
Calgary, AB
- Part-time
…invisible, temporary or permanent) can be made at any stage of application and employment. We encourage candidates to make their accommodation needs known so that we can provide equitable…
Added 22 mins ago
SH
Sales Associate
Sunglass Hut
Rocky View No 44, AB · Rocky View County, AB
- Full-time
Added 22 mins ago
CS
Bilingual Communications and Marketing Coordinator
Conseil scolaire FrancoSud
Calgary, AB
- Full-time
Ensure consistent application of FrancoSud's visual identity, brand standards, and institutional voice across all communications produced by the School Division and its schools.
Added 22 mins ago
L
Sales Associate
LensCrafters
Ottawa, ON
- Part-time
…associate within the store. Also, will be asked to provide support to the store by receiving deliveries to the…
Added 22 mins ago
SH
Project Manager External
Siemens Healthineers
Kitchener, ON
- Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
Added 22 mins ago
SH
Project Manager External
Siemens Healthineers
Cambridge, ON
- Full-time
Support communication to ensure implementation of Syngo and IBD products are seamless for the customer
Added 22 mins ago
RS
Logistics Dispatcher - Night Shift
Ryder System, Inc.
London, ON
- Full-time
Perform a variety of tasks including administrative support to department staff.
Added 22 mins ago
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Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Monitor recruitment performance against study targets and support sites in identifying and resolving recruitment barriers.
Added 22 mins ago
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Clinical Research Nurse - Occasional Pool (Research Institute)
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…critical care, ICU, and/or infusion therapy. These nurses will support full-time CIM nursing staff by assisting with clinical trial-related activities, particularly those occurring outside…
Added 22 mins ago
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Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
Team leadership: Supervise and support research staff and volunteers, including workload planning, weekly supervision, evaluations, contracts, professional development, training, and leave…
Added 22 mins ago
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Programmer
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Manage cloud-based development and deployment environments and support application deployment across research and production environments.
Added 22 mins ago
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Research Assistant - Public Engagement
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
Provide support to increase the reach of public engagement activities led by community partners
Added 22 mins ago
TH
Intermediate Financial Analyst
The Hospital for Sick Children
Toronto, ON
- Full-time
…Hospital finance, the Ministry of Health and other payers to support accurate registration, charge capture, claims processing, remittance processing, cash posting, account reconciliation…
Added 22 mins ago
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Clinical Research Coordinator
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The incumbent will report to the Chief of Orthopaedic Trauma and will provide full research-related support to him and 4 Orthopaedic Trauma surgeons (researchers).
Added 22 mins ago
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MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 22 mins ago
TH
Senior Scientist & Program Head, DSCB Research Program
The Hospital for Sick Children
Toronto, ON
- Full-time
Added 22 mins ago
TH
Physician Billing Specialist, Peri-Operative Services
The Hospital for Sick Children
Toronto, ON
- Full-time
…processes associated with physician services. In this role you will support the following physician groups: surgery, anesthesia and pain medicine, critical care medicine, psychiatry and…
Added 22 mins ago
R|
MRI Technologist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
The Research MRI technologist will provide technical support for specific research using MRI as assigned based on research funding and needs. They will work under the supervision of Dr.…
Added 22 mins ago
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Clinical Research Coordinator – Physiotherapist
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…patients with endometriosis and other gynecologic conditions, and support the successful conduct of clinical research studies. The EndoCARES MUHC clinic is a subspecialty service for…

FedEx Canada

GTS Operations Supervisor

Richmond, BC, Canada

Full-time

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Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry
Posting language: English
Posted: Oct 27, 2026

Original job description

This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Assists GTS management with planning, staffing, and training. Assigns work to subordinates and provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of process and workflow and makes recommendations for continuous process improvement. Monitors top GTS accounts, conducts audits and communicates with clients. Works with manager to address quality issues.

Provides guidance, direction and support to GTS employees including assistance with customer problem resolution. Conducts quality and productivity review. Researches and resolves billing issues. Assumes ownership of customer problems to resolution.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.

Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis

Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.

Resolves customer specific needs in coordination with other departments. Acts as a resource for internal customers for assistance with custom-related issues or concerns. Researches and analyzes recurring sources of customer complaints and reports and recommends appropriate action to management.

Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and all required training, including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self & team.

Provides technical guidance/expertise to junior staff. Mentors/trains new staff members. Mentors and develops critical skill sets for new and/or less-experienced GTS Operations Supervisors.

Knowledge, Skills & Abilities Required

Minimum Education

College degree. CCS designation required.

Minimum Experience

2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry

Knowledge, Skills, And Abilities

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Thorough knowledge of applicable clearance systems.

Knowledge of FedEx operations, systems and procedures

Microsoft Word - Basic

Microsoft Excel - Basic

Excel Powerpoint – Basic

Outlook - Basic

Familiarity with AI applications

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Note: Shift is M-F 0600-1430. CCS is required. Posting closes on Nov 3rd. 2026

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Apply About employer

More about this job

Responsibilities

Supervise day-to-day GTS operations and assigned staff, including hiring, training, performance management, employee relations, and compliance with company policies and regulations. Monitor accounts and operational performance, resolve customer and billing issues, conduct quality reviews, and lead continuous improvement and workforce communication.

Requirements

Requires a college degree, CCS designation, and either two years of FedEx GTS/Customs or senior-level hourly experience, or two years of supervisory experience in a related industry. Candidates must have thorough knowledge of applicable clearance systems, complete required and recurrent training including dangerous goods certification, and be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment.

Skills

Team Leadership
Staff Training and Development
Performance Management
Employee Relations
Operational Planning
Process Improvement
Quality Assurance
Customer Problem Resolution
Billing Issue Resolution
Customs Clearance Systems
Regulatory Compliance
Hazardous Materials Safety
Operational Performance Analysis
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

FedEx GTS
Customs
CCS Designation
Customs Clearance Systems
Dangerous Goods Certification
Hazardous Materials
Quality Assurance
Employee Relations
Performance Management
Staff Training
Operational Planning
Process Improvement
Customer Problem Resolution
Billing Issues
Account Audits
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
AI Applications
Workforce Communication
Operational Performance Analysis

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