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Added 10 hours ago
FC
GTS Operations Supervisor
FedEx Canada
Richmond, BC
- Full-time
…provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of…
Added 12 hours ago
A
Senior IT Auditor
Aviso
Toronto, ON
- $83,000 to $100,000 CAD / year
- Full-time
Reporting to the Manager, Technology Internal Audit the Senior IT Internal Auditor is responsible for facilitating a systematic and ongoing internal evaluation of risk management, internal…
Added 14 hours ago
A
Security GRC Specialist
Aviso
Toronto, ON
- $105,000 to $125,000 CAD / year
- Full-time
…management lifecycle, including monitoring findings remediation, assurance programs and reporting appropriate metrics to the senior…
Added 15 hours ago
Human Resources Business Partner
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON · Montreal, QC
A hands-on project manager with a business partner mindset who has the experience and confidence necessary to work with senior business leaders, HR leaders, and employees at all levels to…
Added 16 hours ago
Q
Customer Experience Specialist - French Bilingual
Quince
Vancouver, BC
- $26 CAD / hour
- Full-time
Leadership Tracks: Senior Associate → Team Lead → CX Manager
Added 1 day ago
AC
Principal, Corporate Safety Assurance and Compliance - Cargo
Air Canada
Toronto, ON
- Full-time
Support the Manager, Cargo Quality Assurance in the development of audit checklists including audit questions, sample size, and the identification of critical and non-critical findings;…
Added 1 day ago
M
Spécialiste principal(e), validation des systèmes informatisés – Qualité / Senior Specialist, Quality Computer Validation (contrat 18 mois)
McKesson
Montreal, QC
- Full-time
The Senior Specialist, Quality Computer Validation supports the validation and ongoing compliance of GxP computerized systems, software, computerized equipment and, where required,…
Added 1 day ago
NC
Manager, Security Programs and Governance
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Security Programs and Governance provides portfolio leadership, strategic program direction and enterprise…
Added 1 day ago
NC
Manager, Emergency Planning and Business Continuity Programs
NAV CANADA
Ottawa, ON
- Full-time
Reporting to the Director, Security and Emergency Planning, the Manager, Emergency Planning and Business Continuity Programs provides portfolio leadership, strategic program direction and…
Added 1 day ago
EI
Senior Project Engineer
ExcelGens, Inc.
Montreal, QC
- Contract
We are seeking an experienced Senior Project Engineer – Montreal Delivery (Principal Advisor Engineering) to strengthen the Vaudreuil Program's engineering delivery capacity and support the…
Added 1 day ago
OR
Senior Specialist, Dealer Support- Bilingual
OSL Retail Services Inc
Mississauga, ON
- Other
We are currently seeking Senior Specialist, Dealer Support- Bilingual. Reporting to the Manager, CS & Dealer Support Contact Centre Operations and Training, this role is responsible for…
Added 2 days ago
BT
Bilingual Service Desk Analyst
Buchanan Technologies
Charlottetown, PE
- Full-time
This bilingual role requires professional working proficiency in both French and English, with the ability to confidently communicate with and provide technical support to customers in both…
Added 2 days ago
SC
Bilingual Manager, Claims Contact Centre
Securian Canada
Toronto, ON
- $65,000 to $95,000 CAD / year
- Full-time
As Manager, Claims Contact Centre Operations, you will be responsible for leading the Claims Contact Centre team, driving individual and team performance, ensuring timely and accurate claim…
Added 4 days ago
P&
Gestionnaire principal de la sécurité / Senior Manager, Security
Pratt & Whitney
Longueuil, QC
- Full-time
Added 4 days ago
MB
Senior Business Applications Developer/ développeur principal, applications d’affaires,
Maison Birks
Montreal, QC
- Full-time
As our Senior Business Applications Developer, you’ll serve as a technical reference for Salesforce Commerce Cloud while designing, building, and supporting applications, automations, and…
Added 4 days ago
P&
Adjoint(e) executif(ve) / Executive assistant
Pratt & Whitney
Longueuil, QC
- Full-time
Added 4 days ago
P&
Gestionnaire Senior, transformation numérique des activités manufacturières / Senior Manager, Digital Manufacturing Strategy & Transformation
Pratt & Whitney
Longueuil, QC
- Full-time
Titre du poste: Gestionnaire Senior, transformation numérique des activités manufacturières
Added 4 days ago
R
Adjoint(e) executif(ve) / Executive assistant
RTX
Longueuil, QC
- Full-time
Added 4 days ago
AG
Gestionnaire de performance, Search
Adelphi Group
Montreal, QC
- Full-time
…stratégiques avec plus d'autonomie? Tu veux devenir une référence senior et influencer les stratégies de…
Added 4 days ago
SF
Operation Manager - Travel / Food Tour Company
Secret Food Tours
Montreal, QC
- Full-time
A senior role in a fast-growing region, backed by a supportive international operations team
Added 5 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 5 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 5 days ago
ED
Manager, Risk Quantification - EN 071
Export Development Canada | Exportation et développement Canada
Toronto, ON
- $112,006 to $149,341 CAD / year
- Full-time
As Manager, Model Risk Management, you will lead a team of model risk professionals and oversee independent model validation, governance and reporting activities across EDC. You will…
Added 5 days ago
CB
Responsable sénior, commercialisation de produits/ Senior Manager, Product Commercialization
Cannara Biotech Inc.
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
We’re looking for a highly organized and detail-oriented Senior Manager to oversee and coordinate all new product commercialization initiatives across Cannara’s brands and categories.…
Added 5 days ago
Specialist, Quality Assurance
CMHC - SCHL
Toronto, ON · Ottawa, ON · Montreal, QC · Vancouver, BC · Halifax, NS · Calgary, AB
…potential issues. You will communicate issues and risks to senior specialist and manager to ensure any potential concerns are addressed in a timely and effective…

FedEx Canada

GTS Operations Supervisor

Richmond, BC, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry
Posting language: English
Posted: Oct 27, 2026

Original job description

This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Assists GTS management with planning, staffing, and training. Assigns work to subordinates and provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of process and workflow and makes recommendations for continuous process improvement. Monitors top GTS accounts, conducts audits and communicates with clients. Works with manager to address quality issues.

Provides guidance, direction and support to GTS employees including assistance with customer problem resolution. Conducts quality and productivity review. Researches and resolves billing issues. Assumes ownership of customer problems to resolution.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.

Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis

Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.

Resolves customer specific needs in coordination with other departments. Acts as a resource for internal customers for assistance with custom-related issues or concerns. Researches and analyzes recurring sources of customer complaints and reports and recommends appropriate action to management.

Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and all required training, including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self & team.

Provides technical guidance/expertise to junior staff. Mentors/trains new staff members. Mentors and develops critical skill sets for new and/or less-experienced GTS Operations Supervisors.

Knowledge, Skills & Abilities Required

Minimum Education

College degree. CCS designation required.

Minimum Experience

2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry

Knowledge, Skills, And Abilities

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Thorough knowledge of applicable clearance systems.

Knowledge of FedEx operations, systems and procedures

Microsoft Word - Basic

Microsoft Excel - Basic

Excel Powerpoint – Basic

Outlook - Basic

Familiarity with AI applications

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Note: Shift is M-F 0600-1430. CCS is required. Posting closes on Nov 3rd. 2026

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Supervise day-to-day GTS operations and assigned staff, including hiring, training, performance management, employee relations, and compliance with company policies and regulations. Monitor accounts and operational performance, resolve customer and billing issues, conduct quality reviews, and lead continuous improvement and workforce communication.

Requirements

Requires a college degree, CCS designation, and either two years of FedEx GTS/Customs or senior-level hourly experience, or two years of supervisory experience in a related industry. Candidates must have thorough knowledge of applicable clearance systems, complete required and recurrent training including dangerous goods certification, and be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment.

Skills

Team Leadership
Staff Training and Development
Performance Management
Employee Relations
Operational Planning
Process Improvement
Quality Assurance
Customer Problem Resolution
Billing Issue Resolution
Customs Clearance Systems
Regulatory Compliance
Hazardous Materials Safety
Operational Performance Analysis
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

FedEx GTS
Customs
CCS Designation
Customs Clearance Systems
Dangerous Goods Certification
Hazardous Materials
Quality Assurance
Employee Relations
Performance Management
Staff Training
Operational Planning
Process Improvement
Customer Problem Resolution
Billing Issues
Account Audits
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
AI Applications
Workforce Communication
Operational Performance Analysis

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