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Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Lethbridge, AB
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
St. John's, NL
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sudbury, ON · Greater Sudbury, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kelowna, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Sault Ste. Marie, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Prince George, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kamloops, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Vernon, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
North Bay, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Chilliwack, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kitchener, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Windsor, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Victoria, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Chilliwack, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kingston, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Saskatoon, SK
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Kitchener, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Vaughan, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 2 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Halifax, NS
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 3 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Regina, SK
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 3 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Fredericton, NB
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 3 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Vancouver, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 3 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Toronto, ON
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…
Added 3 mins ago
KC
Manager, National CPA Program (12 months secondment)
KPMG Canada
Langley (District), BC · Langley, BC
- Full-time
Support Senior Manager, new CPA program (NCPP), with the development and application of new requirements for the CPA program and contribute to the training and roll out of these new…

FedEx Canada

GTS Operations Supervisor

Richmond, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 26, 2026
Experience: 2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry
Posting language: English
Posted: Oct 27, 2026

Original job description

This is an on-site frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. The GTS Ops Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

Assists GTS management with planning, staffing, and training. Assigns work to subordinates and provide timely updates to management. In the absence of the manager, handles all non-staff related administration and provides leadership and guidance to staff. Conducts frequent review of process and workflow and makes recommendations for continuous process improvement. Monitors top GTS accounts, conducts audits and communicates with clients. Works with manager to address quality issues.

Provides guidance, direction and support to GTS employees including assistance with customer problem resolution. Conducts quality and productivity review. Researches and resolves billing issues. Assumes ownership of customer problems to resolution.

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results.

Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis

Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters.

Resolves customer specific needs in coordination with other departments. Acts as a resource for internal customers for assistance with custom-related issues or concerns. Researches and analyzes recurring sources of customer complaints and reports and recommends appropriate action to management.

Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FedEx policies, procedures and all required training, including but not limited to training related to quality assurance, systems, hazardous materials and work environment safety ensuring accuracy and currency for self & team.

Provides technical guidance/expertise to junior staff. Mentors/trains new staff members. Mentors and develops critical skill sets for new and/or less-experienced GTS Operations Supervisors.

Knowledge, Skills & Abilities Required

Minimum Education

College degree. CCS designation required.

Minimum Experience

2 years FedEx GTS/Customs or senior level hourly role experience OR, 2 years supervisory experience in related industry

Knowledge, Skills, And Abilities

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Thorough knowledge of applicable clearance systems.

Knowledge of FedEx operations, systems and procedures

Microsoft Word - Basic

Microsoft Excel - Basic

Excel Powerpoint – Basic

Outlook - Basic

Familiarity with AI applications

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Note: Shift is M-F 0600-1430. CCS is required. Posting closes on Nov 3rd. 2026

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Supervise day-to-day GTS operations and assigned staff, including hiring, training, performance management, employee relations, and compliance with company policies and regulations. Monitor accounts and operational performance, resolve customer and billing issues, conduct quality reviews, and lead continuous improvement and workforce communication.

Requirements

Requires a college degree, CCS designation, and either two years of FedEx GTS/Customs or senior-level hourly experience, or two years of supervisory experience in a related industry. Candidates must have thorough knowledge of applicable clearance systems, complete required and recurrent training including dangerous goods certification, and be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment.

Skills

Team Leadership
Staff Training and Development
Performance Management
Employee Relations
Operational Planning
Process Improvement
Quality Assurance
Customer Problem Resolution
Billing Issue Resolution
Customs Clearance Systems
Regulatory Compliance
Hazardous Materials Safety
Operational Performance Analysis
Microsoft Word
Microsoft Excel
Microsoft PowerPoint

Visa sponsorship

Not detected in the job text

Keywords

FedEx GTS
Customs
CCS Designation
Customs Clearance Systems
Dangerous Goods Certification
Hazardous Materials
Quality Assurance
Employee Relations
Performance Management
Staff Training
Operational Planning
Process Improvement
Customer Problem Resolution
Billing Issues
Account Audits
Regulatory Compliance
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
AI Applications
Workforce Communication
Operational Performance Analysis

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