Original job description
Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves as a customer’s first line of contact for a variety of issues
Required Knowledge, Skills And Abilities
High School Diploma or GED required
Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
General business skills such as typing; data entry and review; and use of phone, copier, and fax
Software skills, including use of Microsoft Office software and web-based applications
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
Preferred Qualifications
Pay Transparency: Posted date 7th Oct and unposted date: 14th Oct
Pay
Additional Details: Hiring for seasonal Part time positions: Shift details:Sunday: 7AM-11:59AM Monday-Thursday: 4:00PM-8:59PM
DISCLAIMER
This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered
Employment Equity Statement
At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.
More about this job
Responsibilities
Performs clerical and administrative duties across hub and station operations, including linehaul, records management, quality assurance, and customer service. Handles damaged or incorrectly addressed packages promptly and serves as a first point of contact for customer issues.
Requirements
A high school diploma or GED and two years of customer service, clerical, or related experience are required; experience in dock operations or a distribution center is preferred. Candidates need general business and computer skills, including Microsoft Office and web-based applications, along with customer service, time management, organizational, multitasking, and accuracy skills.
Skills
- Customer Service
- Clerical Administration
- Data Entry
- Data Review
- Microsoft Office
- Web-Based Applications
- Typing
- Time Management
- Organization
- Multitasking
- Attention to Detail
- Quality Assurance
- Records Management
- Package Handling
- Communication
Visa sponsorship
Not detected in the job text
Categories
- Administrative
- Logistics
- Customer Service & Support
- Transportation
Keywords
- Hub Operations
- Station Operations
- Linehaul
- Records Management
- Quality Assurance
- Customer Service
- Clerical Administration
- Damaged Packages
- Incorrectly Addressed Packages
- Dock Operations
- Distribution Center
- Data Entry
- Data Review
- Typing
- Microsoft Office
- Web-Based Applications
- Time Management
- Organization
- Multitasking
- Attention to Detail
- Seasonal Employment
- Part-Time
