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FedEx Canada

Operations Supervisor

Bas-Saint-Laurent, QC, Canada

Job type: Full-time
Apply by: Oct 24, 2026
Posting language: English · French
Posted: Sep 24, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

CONNAISSANCES, COMPÉTENCES, APTITUDES

Diplôme collégial

Required Knowledge, Skills And Abilities

College degree

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Qualifications Requises: Special assignment for 3 months for peak. Job posted 9/24/2026, job unposted 10/01/2026 at 3:00pm.

Read the full bilingual original

This is an interview position plus CEV.

Ce poste de superviseur de première ligne a pour mission de promouvoir la culture de sécurité avant tout de FedEx Express (FXE) et de gérer les opérations de tri quotidiennes ainsi que l’équipe de manutentionnaires de fret au sein d’une succursale. Le superviseur a la responsabilité de diriger et de guider les employés dans la manipulation appropriée des colis, le routage et la résolution des éventuelles défaillances de service liées à la fonction de tri. Il supervise l’ensemble des activités des manutentionnaires, notamment en orientant leur travail, en leur prodiguant mentorat, coaching et formation, et en veillant au respect des politiques et procédures de FXE ainsi que des réglementations gouvernementales dans les processus administratifs.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

CONNAISSANCES, COMPÉTENCES, APTITUDES

Diplôme collégial
Deux ans d’expérience dans les opérations de tri chez FedEx ou dans un poste horaire de niveau senior OU,
Deux ans d’expérience en supervision dans un domaine apparenté.
Posséder un permis de conduire valide et un bon dossier de conducteur.
Pouvoir soulever des charges de 70 lb et de manœuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.
Aptitude à
réussir la formation de base et la formation périodique (y compris l’obtention et le maintien d’un certificat de marchandises dangereuses).
encadrer et agir comme source de connaissances pour les autres employés.
inspirer une vision commune et autonomiser et motiver une équipe.
hiérarchiser et déléguer rapidement.
Traite et résout la gestion des conflits
Communique de manière claire, concise et rapide. Écoute et répond avec empathie.
Cherche à simplifier les processus de gestion tout en assurant la qualité.
Prend la responsabilité des échecs de son groupe et agit rapidement pour trouver une solution convenable.
Forte maîtrise de l’organisation, de la planification et de l’analyse

Required Knowledge, Skills And Abilities

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Qualifications Requises: Special assignment for 3 months for peak. Job posted 9/24/2026, job unposted 10/01/2026 at 3:00pm.

Transparence Salariale:

Salaire:

Détails Supplémentaires: Mission spéciale de 3 mois pour la haute saison. Publie 24 septembre 2026 au 01 octobre 2026 à 3 h.

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

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More about this job

Responsibilities

Lead daily station sort operations and cargo handlers, promoting FedEx Express’s safety-first culture and ensuring proper package handling, routing, and recovery from service failures. Direct, mentor, coach, and train employees while ensuring administrative processes comply with company policies, procedures, and government regulations.

Requirements

Requires a college degree and either two years of FedEx sort operations or senior hourly-role experience, or two years of supervisory experience in a related industry; a valid driver’s license and good driving record are also required. Candidates must be able to lift 70 pounds, move packages up to 150 pounds with appropriate equipment, complete required training and maintain dangerous goods certification, and demonstrate strong leadership, communication, conflict-resolution, organizational, planning, and analytical skills.

Skills

Sort Operations
Team Leadership
Mentoring And Coaching
Employee Training
Package Handling
Package Routing
Service Failure Recovery
Conflict Resolution
Communication
Empathetic Listening
Prioritization And Delegation
Process Improvement
Organization And Planning
Analytical Skills
Safety Compliance
Dangerous Goods Certification

Visa sponsorship

Not detected in the job text

Keywords

FedEx Express
Sort Operations
Cargo Handlers
Package Handling
Package Routing
Service Failure Recovery
Safety-First Culture
Government Regulations
Dangerous Goods Certification
Driver's License
Leadership
Mentoring
Coaching
Employee Training
Conflict Management
Process Improvement
Quality Assurance
Organizational Skills
Planning
Analytical Skills
Peak Season

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