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FedEx Canada

Operations Supervisor

Mirabel, QC, Canada

Job type: Full-time
Apply by: Oct 21, 2026
Posting language: English · French
Posted: Sep 21, 2026

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Applications open in a new tab.

Original job description

English section of this bilingual listing.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

CONNAISSANCES, COMPÉTENCES, APTITUDES

Diplôme collégial

Required Knowledge, Skills And Abilities

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
Ability to mentor, coach, and act as a knowledge resource to other employees
Ability to inspire a shared vision and empower and motivate a team
Ability to prioritize and delegate in a time-sensitive manner
Addresses and resolves conflict management
Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
Seeks to simplify business processes while ensuring quality
Takes accountability for department failure and acts quickly to find a suitable solution
Strong organizational, planning, and analytical skills

Required Knowledge, Skills And Abilities

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Qualifications Requises: Note: Special assignment for 3 months for peak

Read the full bilingual original

This is an interview position plus CEV.

Ce poste de superviseur de première ligne a pour mission de promouvoir la culture de sécurité avant tout de FedEx Express (FXE) et de gérer les opérations de tri quotidiennes ainsi que l’équipe de manutentionnaires de fret au sein d’une succursale. Le superviseur a la responsabilité de diriger et de guider les employés dans la manipulation appropriée des colis, le routage et la résolution des éventuelles défaillances de service liées à la fonction de tri. Il supervise l’ensemble des activités des manutentionnaires, notamment en orientant leur travail, en leur prodiguant mentorat, coaching et formation, et en veillant au respect des politiques et procédures de FXE ainsi que des réglementations gouvernementales dans les processus administratifs.

This is a frontline supervisor position that supports the FedEx Express (FXE) Safety Above All Culture and manages specific day-to-day sort operations and assigned Cargo Handlers (CH) staff within a station. Responsible to lead and guide employees in proper package handling, routing and recovery of potential service failures within the station sort function. The Operations Supervisor has oversight for all CH functions, including the direction of work activities, employee mentoring/coaching/training ensuring administrative processes are compliant with FXE policies and procedures and government regulations

CONNAISSANCES, COMPÉTENCES, APTITUDES

Diplôme collégial
Deux ans d’expérience dans les opérations de tri chez FedEx ou dans un poste horaire de niveau senior OU,
Deux ans d’expérience en supervision dans un domaine apparenté.
Posséder un permis de conduire valide et un bon dossier de conducteur.
Pouvoir soulever des charges de 70 lb et de manœuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.
Aptitude à
réussir la formation de base et la formation périodique (y compris l’obtention et le maintien d’un certificat de marchandises dangereuses).
encadrer et agir comme source de connaissances pour les autres employés.
inspirer une vision commune et autonomiser et motiver une équipe.
hiérarchiser et déléguer rapidement.
Traite et résout la gestion des conflits
Communique de manière claire, concise et rapide. Écoute et répond avec empathie.
Cherche à simplifier les processus de gestion tout en assurant la qualité.
Prend la responsabilité des échecs de son groupe et agit rapidement pour trouver une solution convenable.
Forte maîtrise de l’organisation, de la planification et de l’analyse

Required Knowledge, Skills And Abilities

College degree
2 years FedEx sort operations or senior level hourly role experience OR,
2 years supervisory experience in related industry
Must possess valid driver’s license and a good driving record
EXCEL Leadership Development Stream (Preferred)
Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.
Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification
Ability to mentor, coach, and act as a knowledge resource to other employees
Ability to inspire a shared vision and empower and motivate a team
Ability to prioritize and delegate in a time-sensitive manner
Addresses and resolves conflict management
Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.
Seeks to simplify business processes while ensuring quality
Takes accountability for department failure and acts quickly to find a suitable solution
Strong organizational, planning, and analytical skills

Required Knowledge, Skills And Abilities

College degree

2 years FedEx sort operations or senior level hourly role experience OR,

2 years supervisory experience in related industry

Must possess valid driver’s license and a good driving record

EXCEL Leadership Development Stream (Preferred)

Ability to lift 70 lbs and to maneuver any package weighing up to 150 lbs with appropriate equipment.

Ability to successfully complete all basic and recurrency training (including completing and maintaining DG certification

Ability to mentor, coach, and act as a knowledge resource to other employees

Ability to inspire a shared vision and empower and motivate a team

Ability to prioritize and delegate in a time-sensitive manner

Addresses and resolves conflict management

Communicates with others in a clear, concise, and timely manner. Listens and responds with empathy.

Seeks to simplify business processes while ensuring quality

Takes accountability for department failure and acts quickly to find a suitable solution

Strong organizational, planning, and analytical skills

Qualifications Requises: Note: Special assignment for 3 months for peak

Transparence Salariale:

Salaire:

Détails Supplémentaires: Post Sept 21 unpost Sept 28 at 3 pm

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

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More about this job

Responsibilities

The Operations Supervisor manages daily sort operations and leads a team of cargo handlers to ensure efficient package routing and service recovery. They are responsible for mentoring staff, enforcing safety culture, and ensuring compliance with company policies and government regulations.

Requirements

Candidates must have a college degree and at least two years of experience in FedEx sort operations or a related supervisory role. A valid driver's license with a clean record and the physical ability to lift up to 70 lbs are required.

Skills

Leadership
Mentoring
Coaching
Conflict management
Team motivation
Operational planning
Analytical skills
Time management
Delegation
Safety compliance
Package handling
Communication
Problem solving
Administrative processes
Training

Visa sponsorship

Not detected in the job text

Keywords

Operations Supervisor
FedEx Express
Sort operations
Cargo handler
Safety culture
Package handling
Logistics
Leadership
Mentoring
Coaching
Conflict management
Compliance
Dangerous goods certification
Planning
Analytical skills
Transportation
Frontline management
Administrative processes
Training
Team empowerment

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