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Added 1 hour ago
Bilingual Logistics Care Specialist
Hilti Canada
Oakville, ON
Full-time
The role of Logistics Care Specialist is to identify and proactively resolve potential delivery issues to help
Added 1 hour ago
TSG Specialist I
UPS
Caledon, ON
Full-time
…multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell…
Added 2 hours ago
Automotive Parts Specialist
NAPA Canada
Regina, SK
Full-time
NAPA in-store team members take pride in providing excellent customer service! Share your passion for customer service by becoming the face and voice of our store. Join a team that is…
Added 2 hours ago
(CAN) Day Remodel Associate Temporary
Walmart Canada
Thunder Bay, ON
Full-time
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 4 hours ago
Supply Chain Specialist - GMP
Apex Systems
Toronto, ON
$30 to $35 USD / hour
Contract
Our biotech client is seeking a Supply Chain Specialist to support their GMP warehousing and manufacturing operations activities at their GMP pilot facility and GMP warehousing external…
Added 4 hours ago
Digital Marketing Specialist
ZenaTech Inc.
Vancouver, BC
$65,000 to $75,000 CAD / year
Full-time
ZenaTech (Nasdaq: ZENA | FSE: 49Q) is a technology company specializing in AI drones, Drone as a Service (DaaS), enterprise SaaS, and quantum computing solutions for mission-critical…
Added 4 hours ago
Claims Manager (Freight)
OpTalent
Toronto, ON
Full-time
An established transportation and logistics organization is
Added 4 hours ago
Senior Technical Sourcing Specialist
Amphenol Communications Solutions
Markham, ON
Full-time
…and plastic prototyping methods, quick turnaround tooling, service agreements, vendor selection, and negotiations is critical to success in this…
Added 4 hours ago
Field Marketing Specialist
BrickRed Systems
Toronto, ON
$34 to $39 USD / hour
Contract
Strong customer-service mindset when working with internal business partners.
Added 4 hours ago
Quotation Specialist/Sourcing Support
NATIONAL ENGINEERED FASTENERS INC
Breslau, ON
$50,000 to $55,000 CAD / year
Full-time
…competitive prices, delivered on time, supported with a high level of customer service and handled by product-knowledgeable…
Added 5 hours ago
IT Support Specialist
Charger Logistics Inc
Brampton, ON
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics…
Added 5 hours ago
Senior Specialist Procurement Operations-CA
CN
Montreal, QC
Full-time
Help onboard new team members and promote best practices in system usage, procurement compliance, and customer service
Added 5 hours ago
Repairs Technician
ATS Traffic
BC · Surrey, BC
Full-time
…electronics, provide technical support to Sales, Purchasing, Customer Service, Marketing and all On Street Service (OSS) departments, as well as provide sales support pertaining to product…
Added 5 hours ago
IT Support Specialist
Charger Logistics Inc.
Brampton, ON
Full-time
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics…
Added 6 hours ago
Chef des opérations HUB
Advance Auto Parts
Laval, QC
Full-time
…members assigned to HUB operations. These roles are HUB Inventory Specialist and HUB drivers. The individual in this role should have good knowledge of store systems, basic parts knowledge,…
Added 6 hours ago
Delivery Specialist
goeasy Ltd.
Kirkland Lake, ON
Full-time
Providing exceptional customer service throughout the moving process + addressing customer concerns and ensuring satisfaction
Added 7 hours ago
IT Asset & Hardware Fulfillment Specialist
MPOYNT
Toronto, ON
$55,000 to $65,000 CAD / year
Full-time
As an IT Asset & Hardware Fulfillment Specialist, you will be responsible for device provisioning, inventory management, shipping and receiving, repairs, and asset lifecycle activities. You…
Added 7 hours ago
TSG Specialist I
UPS
Caledon, ON
Full-time
…multiple locations (i.e., UPS facilities, vendor facilities, and customer locations) to perform deployment and support activities. This position provides support with landlines, cell…
Added 7 hours ago
Operations Specialist I – eCommerce (9-month contract)
Best Buy Canada
Newmarket, ON
Full-time
As an operations specialist, you will play a pivotal role in creating a best-in-class seller and customer experience on BestBuy.ca. You’ll be part of a dynamic, collaborative Operations…
Added 7 hours ago
Freight Solutions Coordinator / Specialist
Ashron Freight Services Inc.
Mississauga, ON
Full-time
We are looking for a Freight Solutions Coordinator / Specialist to mainly support our Latin America and US business. The role will focus on freight pricing, overseas agent coordination,…
Added 7 hours ago
Customer Support Speicialist
Woola Capital
Coquitlam, BC
Full-time
Woola Power Systems is seeking a highly organized and customer-focused Customer Support Specialist to join our team. This role is responsible for coordinating generator maintenance and…
Added 7 hours ago
Customer Service Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, QC
Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!
Added 7 hours ago
Transportation Specialist CDL
Access
Toronto, ON · Etobicoke, Ontario
Full-time
At Access, you are more than a driver. You are our Transportation Specialist who transports confidential and secure documents from client and Access locations. You protect the records of…
Added 8 hours ago
Customer Service Representative
Newrest
Calgary, AB
Full-time
Management of Customer account, point of contact of the Customer assigned by the Sales Director when the contract is awarded or during a tender process.
Added 8 hours ago
Customer Service Specialist
Techo-Bloc
Longueuil, QC · Saint-Hubert, Québec
Full-time
We are looking for a Customer Service Specialist to join our team in Saint-Hubert, QC. Lay the foundation for your future with us!

FedEx Canada

Sr Cust Service Rep/Station

Dorval, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

COMPÉTENCES REQUISES

Required Knowledge, Skills And Abilities

Temporary Position (6-12 Month Contract)

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Read the full bilingual original

La sélection à ce poste demande une entrevue.

Assister le directeur dans les tâches administratives et de service à la clientèle tel que requis. Assister les représentants du service à la clientèle de la succursale et participer en tant que membre actif au traitement des demandes des clients en gérant les clients inhabituels ou difficiles et en agissant comme une ressource experte sur les modalités de service, les politiques, les procédures et les formalités de douane. Aider les directeurs à surveiller et à améliorer les opérations des clients. Montrer l’exemple aux employés horaires en devenant un mentor et en démontrant un comportement exemplaire, y compris une forte capacité de communication, de résolution des conflits et de leadership (grâce aux méthodes des meilleures pratiques). Favoriser les ventes continues et générer des revenus supplémentaires potentiels dans la mesure du possible

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

COMPÉTENCES REQUISES

Poste temporaire (contrat de 6 à 12 mois)

Diplôme d’études secondaires ou l’équivalent

6 mois d’expérience en tant que représentant du service à la clientèle chez FedEx

Microsoft Word - Élémentaire

Microsoft Excel - Élémentaire

Obtenir et garder la certification de spécialiste en matières dangereuses de FedEx.

Réussir toutes les formations de base et formations périodiques.

Les candidats EXCEL/LEAP sont privilégiés.

Bien comprendre les services de FedEx, leurs modalités et le fonctionnement général de l’entreprise.

Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.

Required Knowledge, Skills And Abilities

Temporary Position (6-12 Month Contract)

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Qualifications Requises: Poste temporaire (contrat de 6 à 12 mois)

Transparence Salariale: Le bilinguisme (anglais et français) est requis pour ce poste.

Salaire:

Détails Supplémentaires: Job posting date: 9/29/2026 Job Closing date: 10/7/2026

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries using expert knowledge of services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and promote sales and incremental revenue.

Requirements

Requires a high school diploma or GED, at least six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx services and operations, be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment, and be bilingual in English and French for this Quebec position; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Communication
Leadership
Mentoring
Administrative Support
Customer Operations Monitoring
Sales
Revenue Generation
FedEx Service Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Service Features
Policies And Procedures
Customs Requirements
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Incremental Revenue
Microsoft Word
Microsoft Excel
Basic Training
Recurrency Training
EXCEL/LEAP
FedEx Products
Package Handling
Windows Environment
Bilingual English And French

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