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FedEx Canada

Sr Cust Service Rep/Station

Dorval, QC, Canada

Job type: Full-time
Apply by: Oct 29, 2026
Posting language: English · French
Posted: Sep 29, 2026

Apply About employer

Applications open in a new tab.

Original job description

English section of this bilingual listing.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

COMPÉTENCES REQUISES

Required Knowledge, Skills And Abilities

Temporary Position (6-12 Month Contract)

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Read the full bilingual original

La sélection à ce poste demande une entrevue.

Assister le directeur dans les tâches administratives et de service à la clientèle tel que requis. Assister les représentants du service à la clientèle de la succursale et participer en tant que membre actif au traitement des demandes des clients en gérant les clients inhabituels ou difficiles et en agissant comme une ressource experte sur les modalités de service, les politiques, les procédures et les formalités de douane. Aider les directeurs à surveiller et à améliorer les opérations des clients. Montrer l’exemple aux employés horaires en devenant un mentor et en démontrant un comportement exemplaire, y compris une forte capacité de communication, de résolution des conflits et de leadership (grâce aux méthodes des meilleures pratiques). Favoriser les ventes continues et générer des revenus supplémentaires potentiels dans la mesure du possible

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

COMPÉTENCES REQUISES

Poste temporaire (contrat de 6 à 12 mois)

Diplôme d’études secondaires ou l’équivalent

6 mois d’expérience en tant que représentant du service à la clientèle chez FedEx

Microsoft Word - Élémentaire

Microsoft Excel - Élémentaire

Obtenir et garder la certification de spécialiste en matières dangereuses de FedEx.

Réussir toutes les formations de base et formations périodiques.

Les candidats EXCEL/LEAP sont privilégiés.

Bien comprendre les services de FedEx, leurs modalités et le fonctionnement général de l’entreprise.

Pouvoir soulever des charges de 70 lb et manoeuvrer, avec l’aide d’un appareil approprié, des colis pesant jusqu’à 150 lb.

Required Knowledge, Skills And Abilities

Temporary Position (6-12 Month Contract)

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Qualifications Requises: Poste temporaire (contrat de 6 à 12 mois)

Transparence Salariale: Le bilinguisme (anglais et français) est requis pour ce poste.

Salaire:

Détails Supplémentaires: Job posting date: 9/29/2026 Job Closing date: 10/7/2026

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries using expert knowledge of services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and promote sales and incremental revenue.

Requirements

Requires a high school diploma or GED, at least six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx services and operations, be able to lift 70 pounds and maneuver packages up to 150 pounds with appropriate equipment, and be bilingual in English and French for this Quebec position; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Communication
Leadership
Mentoring
Administrative Support
Customer Operations Monitoring
Sales
Revenue Generation
FedEx Service Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Service Features
Policies And Procedures
Customs Requirements
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Incremental Revenue
Microsoft Word
Microsoft Excel
Basic Training
Recurrency Training
EXCEL/LEAP
FedEx Products
Package Handling
Windows Environment
Bilingual English And French

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