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Added 15 mins ago
A
Environmental Coordinator - Permits, License, Agreement and Approvals
Amico
Toronto, ON · North York, ON
- Full-time
The Environmental Permits, License, Agreement and Approvals (PLAA) Coordinator will support the Elevated Guideways and Stations Contract (“EGS”) of The Ontario Line ("OL"). The Primary…
Added 15 mins ago
Retail Sales Associate Part Time
Tailored Brands
Niagara Falls, ON
Tailored Brands uses Artificial Intelligence (“AI”) as part of the job application process for applications submitted through the careers site on our Tailored Brands website, including to…
Added 30 mins ago
HC
Pipe Layer/Operator
Hazelwood Construction Services Inc.
Nanaimo, BC
- Full-time
…Interest In Joining Our Team. Before You Proceed With Your Application, Please Take Note Of The Following Important…
Added 30 mins ago
FH
Journeyperson Refrigeration & Air Conditioning Mechanic
Fairmont Hotels & Resorts
Jasper, AB
- Full-time
About the Application Process: At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to…
Added 30 mins ago
EV
Dozer/Grader Operator
Elk Valley Resources
Sparwood, BC
- Full-time
…Dozers and 16M/24M Graders, as well as providing operational support in an open pit coal…
Added 30 mins ago
WI
Assistant Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Assist and support the transition to new Spa Software program, including creation and maintenance of new Standard Operating procedures. (SpaSoft)
Added 30 mins ago
WI
Assistant Restaurant Manager - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume…
Added 30 mins ago
WI
Guest Service Representative/Reservations Agent - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Added 30 mins ago
WI
Pastry Chef - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
Support savoury kitchen with mise en place that involves baking and pastry techniques.
Added 30 mins ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay est l'application de fidélité n°1 pour les joueurs mobiles. Notre communauté de millions de joueurs mobiles engagés utilise Mistplay pour découvrir de nouveaux jeux et gagner des…
Added 30 mins ago
WI
Restaurant Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume…
Added 30 mins ago
WI
Front Office Supervisor - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Support and assist the Front Office Manager as they are responsible and accountable for the actions of all Front Office Team Members. Work as a “hands-on” supervisor assisting the team as…
Added 30 mins ago
WI
Spa Practitioner - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume…
Added 30 mins ago
WI
Sommelier - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
Support the service team and floor manager while on shift.
Added 30 mins ago
WI
Senior Maintenance Technician - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume…
Added 30 mins ago
WI
Spa Manager - The Wickaninnish Inn
Wickaninnish Inn
Ucluelet, BC
- Full-time
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume…
Added 30 mins ago
WI
Esthetician - The Wickaninnish Inn
Wickaninnish Inn
Tofino, BC
- Full-time
By submitting an application, you are attesting that the information given is accurate. As we receive a high volume of e-mails, we are only able to respond directly to you if your resume…
Added 30 mins ago
K
Part-Time Key Lead (Upper Canada Mall)
Knix
Newmarket, ON
- $22.7 CAD / hour
- Part-time
…flawlessly on the sales floor through active listening, fitting support, and genuine product recommendations to build basket…
Added 30 mins ago
JM
Mortgage Agent/ Mortgage Broker
J&G Mortgages Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…financial profiles, and gathering required documentation to support mortgage applications. The Mortgage Agent / Mortgage Broker will liaise with multiple lenders, negotiate mortgage terms,…
Added 30 mins ago
M
Front of House - Server
Moxies
Calgary, AB
- Full-time
…not have a Labour Market Impact Assessment (LMIA) that would support a foreign worker. Applications will not be accepted via email or in person. We thank all applicants for their interest…
Added 30 mins ago
M
Senior Data Analyst I, Product
Mistplay
Toronto, ON
- Full-time
Mistplay est l'application de fidélité n°1 pour les joueurs mobiles. Notre communauté de millions de joueurs mobiles engagés utilise Mistplay pour découvrir de nouveaux jeux et gagner des…
Added 30 mins ago
K
Assistant Store Manager - Market Mall
Knix
Calgary, AB
- Full-time
Career Advancement - Knix keeps growing and we offer continuous development opportunities to support your career advancement!
Added 30 mins ago
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Class 1 Semi Vac Operator
Clean Harbors
Calgary, AB
- Full-time
We thank all those interested in joining the Clean Harbors team; however only those that complete the online application and meet the minimum job qualifications will be considered for this…
Added 30 mins ago
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Nurse A - Registered Nurse
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Advanced Cardiac Life Support Certificate (ACLS)
Added 30 mins ago
H
Nurse A - Registered Nurse
HealthCareersInSask.ca
North Battleford, SK
- Full-time
Advanced Cardiac Life Support Certificate (ACLS)

FedEx Canada

Sr Cust Service Rep/Station

Calgary, AB, Canada

Full-time

Apply About employer

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Job details

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Job posted 10/1; Job unposting 10/9

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and promote sales and incremental revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and a good understanding of FedEx products, service features, and general operations. Candidates must be able to obtain and maintain FedEx Dangerous Goods Specialist certification, complete required training, and lift 70 pounds or maneuver packages up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Administrative Operations
Leadership
Mentoring
Communication
Conflict Resolution
Sales
Revenue Generation
Microsoft Word
Microsoft Excel
FedEx Product Knowledge
Customs Requirements
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Administrative Operations
Customer Inquiries
Service Features
Policies And Procedures
Customs Requirements
Customer Operations
Sales
Incremental Revenue
Mentoring
Communication
Conflict Resolution
Leadership
Best Practices
Microsoft Word
Microsoft Excel
EXCEL/LEAP
FedEx Products
General Operations
Recurrency Training
Package Handling

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