Jobs in Canada

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Added 1 min ago
Customer Service Representative
Farm Boy Inc.
Kitchener, ON
$17.95 CAD / hour
Part-time
Complete designated opening and closing procedures and support fellow Team Members as needed.
Added 1 min ago
310T Licensed Truck & Coach Diesel Mechanic/Technician
Ryder System, Inc.
Kitchener, ON
Full-time
Other support duties as required to support operations. These could include but are not limited to service island support.
Added 1 min ago
Inside Sales and Service Representative
The Fastener Group Ltd.
Nanaimo, BC
$21.54 CAD / hour
Full-time
…fasteners, safety supplies, and other essential products to support business operations. At ONO Work & Safety, we believe in the importance of building relationships with our customers and…
Added 2 mins ago
Business Development Representative
Rome Logistics Group
Kitchener, ON
Full-time
Business Development Representative – Kitchener, ON
Added 2 mins ago
Sales Development Representative
Rome Logistics Group
Kitchener, ON
Full-time
…relationships, understand customer needs, and develop your own book of business - while working alongside an experienced Sales and Operations…
Added 2 mins ago
Representative, Export Documentation - Front Desk / Représentant(e), Documentation Exportations
MSC Mediterranean Shipping Company SA
Montreal, QC
…processing of shipping documentation supporting MSC Canada's export operations. The department manages critical documentation processes, regulatory compliance requirements, document control…
Added 17 mins ago
Sales & Service Representative (Fly In/ Fly Out, 14 on/ 14 off)
Grainger Businesses
Calgary, AB · Edmonton, AB
The Sales & Service Representative (SSR) is responsible for the end-to-end delivery of Integrated Customer Solutions (ICS) at assigned customer sites. Operating across multiple customer…
Added 31 mins ago
Client Project Manager 1
Pace® Analytical Services
The Pas, MB
Full-time
…science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and…
Added 31 mins ago
President
Canada Wood Group
Vancouver, BC
Full-time
…the Board’s principal advisor and the organization’s senior representative, the President brings together the perspectives of members, government funders and overseas partners to inform…
Added 31 mins ago
Human Resources Coordinator
Municipal Insurance Association of British Columbia
Vancouver, BC
Full-time
Equity is entrenched in the MIABC’s values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We…
Added 32 mins ago
Responsable Qualité du site, Fabrication et Approvisionnement Canada - Site Quality Head, Canada Manufacturing and Supply
Moderna
Laval, QC
Full-time
Added 32 mins ago
AML Analyst
Canaccord Genuity Group Inc.
Vancouver, BC · Toronto, ON · Montreal, QC
Full-time
Canaccord Genuity (CG) is a leading independent full-service financial services firm, with operations in two principal segments of the securities industry: wealth management and capital…
Added 32 mins ago
assistant store manager
Michael Kors
Ottawa, ON · Kanata
Full-time
the client experience and building lasting relationships. You are a strategic business driver that motivates the
Added 32 mins ago
Sr. Marketing Manager (18 month contract)
Brookfield Properties
Calgary, AB
Full-time
…collaborates closely with cross-functional stakeholders to achieve business objectives. As the Alberta representative for North America-led initiatives, the Sr. Marketing Manager provides…
Added 32 mins ago
Administrative Associate
BMO
Surrey, BC · WSSC
Full-time
Supports one or more Investment Advisors (IAs) and IA Team and staff, and branch operations with day-to-day administration and provides exceptional client service to support achievement of…
Added 32 mins ago
Freight Brokerage Sales Representative
Andy Transport
Montreal, QC · Pierrefonds, Quebec
Full-time
Comprendre les besoins d’expédition des clients et collaborer avec notre équipe des opérations afin de développer des solutions de transport concurrentielles.
Added 32 mins ago
Drug Prior Authorization Case Manager
Manulife
Halifax, NS · Kitchener, ON · Toronto, ON · Waterloo, ON · Montreal, QC
Full-time
The Case Manager provides direct support to a variety of stakeholders in the organization and is considered a subject matter expert who handles inquiries from various internal and external…
Added 32 mins ago
Data & Reporting Analyst
Manulife
Toronto, ON
Full-time
Within Global Wealth and Asset Management (GWAM) Retail and Wealth Operations, our team is seeking a motivated, collaborative, and forward‑thinking individual to help design and deliver…
Added 32 mins ago
Assistant Planner
Sephora
Toronto, ON
…reach our clients efficiently. You’ll be part of an innovative operations and logistics team that’s united in beauty, supported by those who are equally as passionate about enhancing speed…
Added 47 mins ago
Associés aux ventes – temps partiel - Promenades St Bruno
Wow! Mobile Boutique
Saint-Bruno-de-Montarville, QC
Part-time
…experience - focusing on excellence in every aspect of our business. We focus on a personalized customer experience, providing solutions from Canada’s top wireless carriers, TELUS, Rogers,…
Added 47 mins ago
Member Services Rep
Crunch Fitness Canada
Calgary, AB
$15 CAD / hour
Part-time
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If…
Added 47 mins ago
Sales Representative – Medical Billing Solutions | Quebec
Petal
Remote, Canada
Full-time · Remote
You will work closely with the Sales, Marketing, and Billing Operations teams to understand customer needs and recommend solutions that fit their practice.
Added 1 hour ago
Shunt Truck Driver / Route Planner
thyssenkrupp Materials NA
Concord, ON
Full-time
…ensure efficient and timely deliveries. This role combines yard operations with transportation planning and serves as a key link between shipping, receiving, logistics, drivers, and…
Added 1 hour ago
Land Representative
Raise
Calgary, AB
Full-time
The Land Representative to join our clients Land & Public Awareness team. This role will independently manage land access and surface land acquisition files in support of ’s projects,…
Added 1 hour ago
Representative, Export Documentation - Front Desk
MSC Mediterranean Shipping Company
Montreal, QC
Full-time
…processing of shipping documentation supporting MSC Canada's export operations. The department manages critical documentation processes, regulatory compliance requirements, document control…

FedEx Canada

Sr Cust Service Rep/Station

Calgary, AB, Canada

Job type: Full-time
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 1, 2026

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Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency:

Pay

Additional Details: Job posted 10/1; Job unposting 10/9

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and promote sales and incremental revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and a good understanding of FedEx products, service features, and general operations. Candidates must be able to obtain and maintain FedEx Dangerous Goods Specialist certification, complete required training, and lift 70 pounds or maneuver packages up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Administrative Operations
Leadership
Mentoring
Communication
Conflict Resolution
Sales
Revenue Generation
Microsoft Word
Microsoft Excel
FedEx Product Knowledge
Customs Requirements
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Administrative Operations
Customer Inquiries
Service Features
Policies And Procedures
Customs Requirements
Customer Operations
Sales
Incremental Revenue
Mentoring
Communication
Conflict Resolution
Leadership
Best Practices
Microsoft Word
Microsoft Excel
EXCEL/LEAP
FedEx Products
General Operations
Recurrency Training
Package Handling

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