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Added 3 mins ago
Bilingual Senior Specialist, Software Engineering (Environment Management - DEVOPS)
CMHC - SCHL
Ottawa, ON · Montreal, QC
Join the Platform Engineering team, in the Senior Specialist, Software Engineering & Environment Management position, where we’re modernizing how CMHC builds and operates software…
Added 3 mins ago
RB
Director, Financial Crimes Risk Assessment
Royal Bank of Canada
Toronto, ON
- Full-time
Certified Anti-Money Laundering Specialist (CAMS) designation or other related certifications
Added 3 mins ago
R
Director, Financial Crimes Risk Assessment
RBC
Toronto, ON
- Full-time
Certified Anti-Money Laundering Specialist (CAMS) designation or other related certifications
Added 4 mins ago
GO
Placement Specialist
Government of Manitoba
Winnipeg, MB
- Full-time
The Government of Manitoba is seeking a skilled and collaborative Placement Specialist to join the Return to Work and Accommodation Services Unit (RASU) within the Workforce Relations…
Added 18 mins ago
PC
Environmental Specialist Student
PCL Construction
AB · Edmonton, AB
- Full-time
We are seeking an Environmental Specialist Student , for our North American Headquarters district in Edmonton, AB, that is available for 4 - 12 months starting in January 2027. This…
Added 18 mins ago
CL
Distribution Digital Support Specialist (Bilingual)
Canada Life
Winnipeg, MB
- Full-time
Added 1 hour ago
RT
Machine Learning Specialist
Redlen Technologies Inc.
Victoria, BC
- $100,000 to $125,000 CAD / year
- Full-time
…meet the highest standards of reliability, performance, and application suitability. The team plays a critical role in connecting detector design and manufacturing to real-world imaging…
Added 1 hour ago
E
Application Monitoring Specialist
Experis
Mississauga, ON
- $55 to $65 CAD / hour
- Contract
Application Monitoring Specialist (Dynatrace Administrator)
Added 1 hour ago
CF
Senior Security Specialist
CI Financial
Toronto, ON
- Full-time
The Security Analyst II (Senior Security Specialist) is a senior hands-on security professional responsible for identifying, assessing, and remediating enterprise security risk. The role…
Added 2 hours ago
UM
Production Scheduler
Ultra Maritime
Dartmouth, NS
- Full-time
As the maritime and underwater battlespace evolves, we tirelessly push the boundaries to develop advanced specialist systems that provide our 'five-eyes' Defence customers with an…
Added 2 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical leader who helps deliver complex changes across products,…
Added 2 hours ago
LC
Sr. Manager, Quality Assurance – Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…control updates, documented decisions and post-change performance…
Added 2 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
Sr. Specialist, Quality Assurance, Strategic Initiatives - 12mth contract
Added 2 hours ago
LC
Sr. Specialist, Quality Assurance, Strategic Initiatives
Loblaw Companies Limited
Brampton, ON
- Full-time
…place in Loblaw Control Brands. As a Senior Quality Assurance Specialist – Strategic Initiatives, you will be a hands-on technical leader who helps deliver complex changes across products,…
Added 2 hours ago
UO
Marketing and Communications Specialist, SHCS - Okanagan
University of British Columbia
Kelowna, BC · UBCO | Nicola Residence (NIC)
- $7,158.42 to $10,292.25 CAD / month
- Full-time
Maintains knowledge of emerging marketing and communications trends, technologies and best practices, and recommends their appropriate application within SHCS.
Added 2 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Markham, ON
- Full-time
…service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating…
Added 3 hours ago
Application Specialist
Bell
Toronto, ON
We are offering this exciting Specialist Application opportunity to a highly motivated, creative, and disciplined person that possesses an exceptional positive attitude. This role will…
Added 3 hours ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Montreal, QC
- Full-time
Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as…
Added 3 hours ago
IO
Mine Plant Machinery Engineer - Experienced - Kearl
Imperial Oil
Edmonton, AB
- Full-time
As a senior technical specialist, the Mine Plant Machinery Engineer will play a critical role in optimizing equipment performance, reliability, maintainability, and operational efficiency.…
Added 3 hours ago
Specialist, Employee Benefits
Vacances Air Canada Vacations / Air Canada Rouge
Montreal, QC
Don’t miss this opportunity! Submit your application by November 9, 2026 to be considered for this exciting opportunity.
Added 3 hours ago
K
Air Logistics Revenue Care Specialist
Kuehne+Nagel
Mississauga, ON
- Full-time
Join our Air Logistics team as an RCC Specialist, where you will play a critical role in ensuring the smooth, efficient, and proactive management of global air freight operations. Acting as…
Added 3 hours ago
CC
Specialist, Provisioning
Cogeco Connexion
Burlington, ON
- Full-time
…associated operating systems and databases. Responsible for Application Administration of CPE activation, provisioning, and operations platforms applications supporting all Atlantic…
Added 4 hours ago
CO
Temporary Solutions Integration Specialist (up to 8 months)
City of Saint John
Saint John, NB
- Temporary
Maintain applications operation and ensure quick problem resolution as per the service level standards by monitoring all essential components of the application or database, establishing…
Added 4 hours ago
AE
Environmental Engagement Expert
Agnico Eagle Mines Limited
Kirkland Lake, ON
- Full-time
…Macassa Mine are encouraged to self-identify during the job application process. This ensures that we can consider your application appropriately in line with our dedication to supporting…
Added 4 hours ago
LD
Response Centre Specialist II - Full Time
London Drugs Limited
Richmond, BC
- $17.86 to $23.33 CAD / hour
- Full-time
- Other
The RCS2 is a member of Loss Prevention Operations, accountable for the monitoring of company locations via remote systems: contributing to the training and support of the RC team, quality…

FedEx Canada

Sr Cust Service Rep/Station

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency: Posted date 26th Oct and unposted date: 2nd Nov at 9am

Pay

Additional Details: Hiring for 6 month fixed term full-time position with a schedule of Monday to Friday, 12:00 PM to 8:00 PM.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and identify opportunities to generate additional sales revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx products and general operations and be able to lift 70 pounds and maneuver packages weighing up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Leadership
Communication
Mentoring
Administrative Operations
Sales
FedEx Product Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Microsoft Word
Microsoft Excel
Dangerous Goods
Customs Requirements
FedEx Products
Features of Service
Policies and Procedures
General Operations
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Revenue Generation
EXCEL/LEAP
Package Handling
Recurrency Training

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