Jobs in Canada

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Added 11 hours ago
TI
Bilingual Customer Care Representative
TTI, Inc.
Toronto, ON
- Full-time
The Bilingual Customer Care Representative will be acting as the voice of our company. You will be addressing live problems submitted by our customers via phone, email, and chats, in…
Added 12 hours ago
Housekeeping Aide
Winnipeg Regional Health Authority
Winkler, MB
Proficiency of both official languages is essential for target and designated bilingual positions.
Added 14 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Markham, ON
- Full-time
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the…
Added 17 hours ago
EC
Bilingual Customer Service Representative
Experis Canada
Canada
- Contract
Job Title: Administrative Assistant / Care Coordinator
Added 18 hours ago
RS
Warehouse Lead Hand - Weekend Shift
Ryder Supply Chain Solutions
Cornwall, ON
- Full-time
…require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance…
Added 1 day ago
FC
Customer Rep-Station
FedEx Canada
Owen Sound, ON
- Part-time
To provide accurate information and assistance to customers requiring direct customer interface. To perform administrative duties necessary for efficient operations. Promotes continued…
Added 1 day ago
MU
Audiovisual Assistant B (CIRMMT)
McGill University
Magog, QC
- Part-time
The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent. For example, incumbents may be asked to perform…
Added 1 day ago
A
Customer Service Representative
Ardene
Laval, QC
- Full-time
We are looking for a Customer Service Representative to join our team. This is a full time, temporary position for 12 months. The working hours are from 9AM-5PM.
Added 1 day ago
AI
Outside Sales Representative
American Iron & Metal (AIM)
Rivière-du-Loup, QC
- Full-time
Reporting to the Commercial Director, the Outside Sales Representative will work closely with the management team and be responsible for purchasing scrap metal products from dealerships and…
Added 2 days ago
Senior Specialist Labour Relations
Canada Post - Postes Canada
Ottawa, ON
Language Requirement: Bilingual Imperative (CBCC)
Added 2 days ago
WS
Service Centre Outbound Specialist (Fixed Term)
WCG Services
Toronto, ON
- Full-time
Bilingual (English and French) would be considered an asset
Added 2 days ago
U
Customer Service Representative - Bilingual (French)
Uline
Hamilton, ON · Toronto, ON · Mississauga, ON · Cambridge, ON · Milton, ON
- Full-time
Fast, friendly and customer focused. As a Uline Bilingual Customer Service Representative, you'll build customer relationships, provide solutions and deliver legendary service. Join a…
Added 3 days ago
TS
Bilingual Customer Service Representative
The Sydney Call Centre
Sydney, NS
- Other
We’re hiring Bilingual Customer Service Representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and…
Added 3 days ago
NC
Project Coordinator (Entry-Level)
Newfoundland Capital Corporation Limited
Montreal, QC
- Full-time
Meeting & Administrative Support: Schedule internal/external project meetings, record concise meeting minutes, and distribute action items to team members.
Added 3 days ago
AC
Global Security Representative
Air Canada
Dorval, QC
- Full-time
As a Global Security Representative in the Global Security Operations Centre (GSOC), the incumbent acts as first point of contact for Corporate Security within our 24/7 centralized…
Added 3 days ago
Customer Service Representative
Tree Island Steel
Richmond, BC
We are seeking a Customer Service Representative (CSR) responsible for coordinating and processing customer orders and handling inquiries, complaints, and invoicing issues to meet both…
Added 3 days ago
H
Technical Specialist
Hays
Montreal, QC · Greater Montreal Metropolitan Area
- Contract
We are seeking a Bilingual Technical Support Specialist to provide first-level IT support, Administrative Assistants, and Multi-Advisor Corporations. The successful candidate will serve as…
Added 3 days ago
S
Project Coordinator (Entry-Level)
Stingray
Montreal, QC
- Full-time
Meeting & Administrative Support: Schedule internal/external project meetings, record concise meeting minutes, and distribute action items to team members.
Added 3 days ago
CO
Citizen Service Representative (Including Library Services) - Bilingual (English/French)
City of Greater Sudbury
Sudbury, ON · Greater Sudbury, ON
- Internship
Department: Office of the Chief Administrative Officer
Added 3 days ago
SH
Unit Clerk-Commis d'unité
Southern Health-Santé Sud
Ste. Anne, MB
- Full-time
Added 3 days ago
Unit Clerk
Winnipeg Regional Health Authority
Winkler, MB
Proficiency of both official languages is essential for target and designated bilingual positions.
Added 3 days ago
Unit Clerk-Commis d'unité
Winnipeg Regional Health Authority
Ste. Anne, MB
Added 3 days ago
SH
Unit Clerk
Southern Health-Santé Sud
Winkler, MB
- Full-time
Proficiency of both official languages is essential for target and designated bilingual positions.
Added 3 days ago
SH
Unit Clerk
Southern Health-Santé Sud
Winkler, MB
- Full-time
Proficiency of both official languages is essential for target and designated bilingual positions.
Added 3 days ago
BC
Commercial Insurance Broker - Programs
BFL CANADA
Montreal, QC
- Full-time
We are looking for a Client Service Representative Within our Program Group to join our team in any of our Montreal office!

FedEx Canada

Sr Cust Service Rep/Station

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency: Posted date 26th Oct and unposted date: 2nd Nov at 9am

Pay

Additional Details: Hiring for 6 month fixed term full-time position with a schedule of Monday to Friday, 12:00 PM to 8:00 PM.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and identify opportunities to generate additional sales revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx products and general operations and be able to lift 70 pounds and maneuver packages weighing up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Leadership
Communication
Mentoring
Administrative Operations
Sales
FedEx Product Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Microsoft Word
Microsoft Excel
Dangerous Goods
Customs Requirements
FedEx Products
Features of Service
Policies and Procedures
General Operations
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Revenue Generation
EXCEL/LEAP
Package Handling
Recurrency Training

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