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Added 10 mins ago
W
Corporate Procurement Specialist
Worley
AB
- Full-time
Worley Canada Construction is seeking an experienced Procurement Specialist to support project-site procurement. This hands-on role is responsible for timely, accurate, and commercially…
Added 2 hours ago
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PepsiCo Beverages Full Time Field Customer Service Specialist
PepsiCo
Mississauga, ON
- Full-time
- Contract
The Customer Service Specialist (CSS) contributes to the success of PepsiCo Beverages Canada by providing exceptional customer service to various mid-format key customers. This includes…
Added 2 hours ago
WC
(CAN) Associé de jour, rénovation
Walmart Canada
Montreal, QC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 2 hours ago
WC
Day Remodel Associate
Walmart Canada
Huntsville, ON
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 2 hours ago
NN
Stock Specialist (Full-Time) - Union
Nestlé Nespresso SA
Toronto, ON
- Full-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 2 hours ago
WC
Program Specialist, PVF (Burlington)
Wolseley Canada Inc.
Burlington, ON
- Full-time
You are a service orientated individual who is excited to be a part of a growing organization. You have experience with Category Management and are looking for the opportunity to continue…
Added 2 hours ago
LL
Branch Supervisor - Grand Prairie
Liebherr-Canada Ltd.
Grande Prairie, AB
- Full-time
Ensure reliable equipment parts supply and inventory levels in conjunction with Warehouse, as well as the availability of service technicians to maintain and repair customer equipment
Added 2 hours ago
SM
Logistics Specialist
Smartrend Manufacturing Group (SMG)
Winnipeg, MB
- Full-time
As our Logistics Specialist, you'll take ownership of daily shipping and transportation activities, coordinating domestic and international shipments, managing documentation, and resolving…
Added 2 hours ago
BB
Social Media Marketing Specialist
Big Box Outlet Store
Abbotsford, BC
- Full-time
…are experts at finding brand-name items through our reverse logistics and other purchasing channels and sell them through our 21 stores across BC and Alberta. We know how important saving…
Added 3 hours ago
AC
Senior Technical Sourcing Specialist (Engineering Background)
Amphenol Communications Solutions
Markham, ON
- Full-time
…and plastic prototyping methods, quick turnaround tooling, service agreements, vendor selection, and negotiations is critical to success in this…
Added 4 hours ago
W
Day Remodel Associate
Walmart
Huntsville, ON
- Full-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 4 hours ago
NC
Order Fulfillment Specialist
net2phone Canada
Ottawa, ON
- $45,000 to $48,000 CAD / year
- Full-time
We are a true Customer Success focused organization; which means doing our best to ensure our VoIP platform and communication services are tailored to our clients specific needs; and…
Added 4 hours ago
C
Infirmière Gestionnaire de Cas/Nurse Case Manager - 12 month contract
Cencora
Quebec, QC
- Full-time
S’assurer que l’équipe de développement d’applications offre un service de développement professionnel, axé sur le client et de grande qualité, conformément à la portée et aux niveaux de…
Added 4 hours ago
CC
Warehouse Shipper / Reciever
Crossroads C&I
AB · Edmonton, AB
- Full-time
Currently hiring a Warehouse Specialist to load, unload, receive, store and distribute inventory. Our Warehouse team members play a vital role in the daily operations of our facility. If…
Added 4 hours ago
A
Payroll Specialist
Altis
Toronto, ON
- $90,000 to $105,000 CAD / year
- Contract
Excellent analytical, organizational, customer service, and communication skills with exceptional attention to detail.
Added 5 hours ago
W
(CAN) Associé de jour, rénovation
Walmart
Quebec, QC
- Full-time
6. Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.
Added 5 hours ago
TH
Loss Prevention Specialist Full Time- 6 Month Contract (WHITBY NORTH)
The Home Depot
Whitby, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 5 hours ago
TH
Loss Prevention Specialist Full Time
The Home Depot
Mississauga, ON
- Full-time
The Asset Protection Specialist (APS) is primarily responsible for preventing financial loss caused by theft and fraud, organized retail crime and supporting safety and environmental…
Added 6 hours ago
CN
Specialist, Accounts Payable
Canadian North
Ottawa, ON
- Full-time
Clear, professional communication and customer-service skills
Added 6 hours ago
Member IT Services - Technical Lead- BC Functional
Mohawk Medbuy Corporation (MMC)
Burlington, ON · Toronto, ON
Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Added 7 hours ago
NO
Stock Specialist (Full-Time) - Union
Nestle Operational Services Worldwide SA
Toronto, ON
- Full-time
By caring for one another, our farmers, suppliers, and the communities we work with, we can make sure every customer has the best possible experience.
Added 7 hours ago
MM
Technical Lead - Microsoft Business Central
Mohawk Medbuy Corporation
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Excellent written and verbal communication skills, attention to detail, and commitment to customer service and quality.
Added 7 hours ago
SC
Creative Retail Sourcing Specialist (Buyer)
Sheridan College
Oakville, ON
- Full-time
Creating an ongoing schedule of activities and tasks to meet deadlines and handling pricing, inventory management, stock replenishment, returns, markdowns, and customer service concerns;
Added 8 hours ago
TR
Parts Outfitter - RV Dealership
Traveland RV Supercentre
Langley (District), BC · Langley, BC
- Full-time
The RV Outfitter / Parts & Accessories sales specialist is a Parts Department position responsible for selling, quoting, and coordinating RV accessories and upgrade packages. Approximately…
Added 8 hours ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Markham, ON
- Full-time
To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the…

FedEx Canada

Sr Cust Service Rep/Station

Markham, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency: Posted date 26th Oct and unposted date: 2nd Nov at 9am

Pay

Additional Details: Hiring for 6 month fixed term full-time position with a schedule of Monday to Friday, 12:00 PM to 8:00 PM.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and identify opportunities to generate additional sales revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx products and general operations and be able to lift 70 pounds and maneuver packages weighing up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Leadership
Communication
Mentoring
Administrative Operations
Sales
FedEx Product Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Microsoft Word
Microsoft Excel
Dangerous Goods
Customs Requirements
FedEx Products
Features of Service
Policies and Procedures
General Operations
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Revenue Generation
EXCEL/LEAP
Package Handling
Recurrency Training

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