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Added 7 mins ago
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Customer Service Representative
Nutreco
St. Marys, ON
- Full-time
Get ready to Own your direction as a Customer Service Representative supporting our Poultry business at Trouw Nutrition, a Nutreco company. As global leaders in animal nutrition and…
Added 8 mins ago
OC
Senior Demand Planner - Service Parts
Olympus Corporation
Richmond Hill, ON
- Full-time
…supplier coordination, shortage mitigation, and fulfillment support. The position serves as the key liaison between the repair center and cross-functional partners across Service,…
Added 23 mins ago
Par-time Customer Service Representative
Circle K
Dartmouth, NS
As a Customer Service Representative, you will enjoy:
Added 23 mins ago
AE
Customer Service Representative
Alberta Energy Regulator
Calgary, AB · Core Research Centre
- Full-time
The Alberta Energy Regulator (AER) is seeking a dedicated and service-oriented Customer Service Representative to join our Customer Service & Operations team. This role is essential in…
Added 23 mins ago
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Payroll Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
We are seeking an experienced Payroll Analyst to support complex Canadian payroll operations for approximately 13,000 employees across all provinces and six legal entities. This role helps…
Added 23 mins ago
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Inside Sales Representative
b62761d3-67ef-479c-8865-4f8052c92bc6
Chilliwack, BC
- $65,000 to $80,000 CAD / year
- Full-time
We are seeking a highly motivated and detail-oriented Inside Sales Representative to support transactional sales activities across our product lines.
Added 38 mins ago
Strategic Coordinator, Communications & Business Intelligence
City of Edmonton
AB
…the Branch Manager’s Office, you will drive critical branch operations - including strategic planning, budget oversight, project management, and performance evaluation - while serving as…
Added 38 mins ago
CB
CDL Truck Driver
Cornerstone Building Brands
Calgary, AB
- Full-time
Operational Support – Support warehouse, shipping, and distribution operations as required while contributing to continuous improvement initiatives and maintaining a clean and organized…
Added 38 mins ago
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Director, Child Care Services
University of Victoria
Victoria, BC
- Full-time
…situated and innovative , nationally recognized and working in support of UVic’s Plans, including the Strategic Plan, Indigenous Plan, Equity Action Plan, and the Climate and Sustainability…
Added 47 mins ago
Regional Financial Analyst
Business, Mining, Trade and Job Creation
Winnipeg, MB
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 49 mins ago
Maintenance Assistant
Public Service Delivery
Brandon, MB
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 51 mins ago
Maintenance Assistant
Public Service Delivery
Dauphin, MB
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 53 mins ago
Operations Representative Data Entry Remediation
Purolator
Toronto, ON · Etobicoke, ON
Added 53 mins ago
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Field Technician- Electrical/Mechanical
Wajax
Sudbury, ON
- Full-time
Provide technical support to customers on operational or maintenance aspects of system equipment.
Added 53 mins ago
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Business Administraton Lead
Wajax
Sudbury, ON
- Full-time
The Business Administration Leader is a key contributor to business planning, budgeting, forecasting, and operational support activities. Working cross-functionally with stakeholders, the…
Added 53 mins ago
CC
Retail District Manager - BC
Canna Cabana
Vancouver, BC · Yaletown, Vancouver, BC
- $80,000 to $90,000 CAD / year
- Full-time
…Manager, BC will be responsible for the local marketing and operations of Canna Cabana Inc. ensuring that all key financial objectives are met. Other responsibilities will include the…
Added 53 mins ago
RS
Operations Management Trainee
Ryder System, Inc.
Toronto, ON · Etobicoke, ON
- Full-time
The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee…
Added 1 hour ago
Maintenance Shift Lead
Chudleigh's Bakery
Milton, ON
…flexible shift schedules supporting 15- and 17-hour production operations. Shift start and end times may vary based on production requirements, with schedule changes communicated in advance…
Added 1 hour ago
Phonathon Team Leader Fall 2026 / Chef d'équipe phonathon automne 2026
McGill University
Mont-Royal, QC · Les Cours Mont Royal
The list of functions outlined above is representative and not a complete and detailed list of tasks which may be performed by an incumbent.
Added 1 hour ago
ES
Director of Engineering & Technical Services
Engineering Search Firm Inc.
Hanover, ON
- Full-time
Reporting to the VP of Operations, the Director of Engineering & Technical Services is responsible for leading Technical Services and Product Development, ensuring projects are delivered on…
Added 1 hour ago
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Regional Financial Analyst
Government of Manitoba
Winnipeg, MB
- Full-time
…person plays in delivering exceptional services, programs and support to the province. Your important contributions are recognized with a comprehensive package of benefits, including an…
Added 1 hour ago
CH
Registered Nurse - Operating Room (0.6 FTE)
Clearpoint Health Network
Calgary, AB
- $47.59 to $62.73 CAD / hour
- Part-time
Maintains patient confidence and protects operations by keeping information confidential.
Added 1 hour ago
AM
Paid Co-op Field Survey Assistant
Aplin Martin
Surrey, BC
- Internship
…gain practical experience in survey data collection and field…
Added 1 hour ago
CC
Part Time Member Solutions Representative
Crossroads Credit Union
Preeceville, SK
- Part-time
At Crossroads Credit Union, our members are at the heart of everything we do. As a Member Service Representative (MSR), you’ll handle transactions while fostering meaningful relationships,…
Added 1 hour ago
JC
FT Sales Associate, Vancouver Outlet -- Richmond, B.C.
Jimmy Choo
Richmond, BC
- Full-time
…customer engagement. As a Sales Associate, you are a brand representative who has the ability to multitask and is focused on building lasting client relationships. You will work in an…

FedEx Canada

Sr Cust Service Rep/Station

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency: Posted date 26th Oct and unposted date: 2nd Nov at 9am

Pay

Additional Details: Hiring for 6 month fixed term full-time position with a schedule of Monday to Friday, 12:00 PM to 8:00 PM.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and identify opportunities to generate additional sales revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx products and general operations and be able to lift 70 pounds and maneuver packages weighing up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Leadership
Communication
Mentoring
Administrative Operations
Sales
FedEx Product Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Microsoft Word
Microsoft Excel
Dangerous Goods
Customs Requirements
FedEx Products
Features of Service
Policies and Procedures
General Operations
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Revenue Generation
EXCEL/LEAP
Package Handling
Recurrency Training

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