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Added 9 mins ago
IS
Customer Service Associate (Pittsburgh, PA, United States)
Industrial Scientific
Canada
- Full-time
Provide quality telephone and email support with a high degree of customer service, expertise, and timeliness. Focused on all Customer Service Order Management responsibilities
Added 9 mins ago
C
Private Banking Associate
CIBC
London, ON
- Full-time
You will provide administrative and sales support to one or more Private Banking Advisors. As a Private Banking Associate, you will provide exceptional service to Private Banking clients by…
Added 39 mins ago
NC
Customer Service Representative - Prince George Airport
National Car Rental
Prince George, BC
- Full-time
Must have a minimum of 1 year of customer service or sales experience in retail, guest services, or administrative support
Added 39 mins ago
MH
Sales Administrator
MERE HR & Consulting
AB · Edmonton, AB
- $60,000 to $70,000 CAD / year
- Full-time
Provide administrative support for equipment sales and rentals.
Added 39 mins ago
RE
Service Advisor
Rush Enterprises
Mississauga, ON
- Full-time
…industry-leading truck and trailer brands backed by parts, sales, service, collision repair, lease and rental support. With 15 locations in Ontario and almost 600 employees and growing, we…
Added 54 mins ago
EG
Event Producer - Hybrid (Project-Based)
Encore Global
Brampton, ON
- Full-time
Properly reconcile events, specifically delivering a wrap report and ensuring that all administrative data and paperwork has been entered, submitted, cross checked, and reconciled across…
Added 54 mins ago
EG
Event Operations Manager- Edmonton Convention Center
Encore Global
Edmonton, AB
- Full-time
Ensures that billing is reviewed and approved by clients and advises the Director and/or Sales Manager of any potential challenges.
Added 1 hour ago
SC
préposé(e) aux services – Syndiqué | Funeral Attendant - Union
Service Corporation International
Longueuil, QC
- Full-time
Added 1 hour ago
TA
Accounts Payable Specialist (1026)
Trail Appliances BC
Richmond, BC
- $47,000 to $52,000 CAD / year
- Full-time
…document number, document date, payment terms, total amount, sales taxes; match invoice line items to GRN's, post pricing variances, record co-op allowances, volume rebates,…
Added 1 hour ago
OL
Program Coordinator
Oxford Learning Centres Inc.
Ottawa, ON
- Full-time
Strong phone skills and experience in customer service (experience in sales is preferred)
Added 1 hour ago
RB
Administrative Assistant
Royal Bank of Canada
ON · GREATER SUDBURY / GRAND SUDBURY, Ontario
- Full-time
Works on routine and may experience non standard operational or support activities and assignments related to sales administration, applying established methods.
Added 1 hour ago
RB
Client Advisor
Royal Bank of Canada
Regina, SK
- Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday…
Added 1 hour ago
MC
Shipping and Receiving Coordinator – Dartmouth - Administrative
Mackay Communications, Inc.
Dartmouth, NS
- Full-time
Support Sales and Projects department as requested by management.
Added 1 hour ago
D
Chef gestionnaire / Chef manager
Dexterra
Montreal, QC
- Contract
…assigned unit, which includes food production, customer service, administrative tasks such as ordering and billing, meal service, health and safety, and financial management of the…
Added 1 hour ago
BC
Conseiller.ère au service à la clientèle - Lebeau
Belron Canada inc
Quebec, QC
- Full-time
Added 1 hour ago
UI
Business Development Representative
Util-Assist Inc.
Newmarket, ON
- Full-time
Provide day-to-day administrative and coordination support to the Vice President, Business Development in support of prospecting, lead generation, and sales activities.
Added 1 hour ago
Marketing Coordinator, Consumer Shows
Blue Ant Media Inc.
Toronto, ON
Blue Ant Media (TSX: BAMI) is an international streamer, production studio, advertising sales and rights-management business. The company operates a diverse portfolio of free streaming and…
Added 1 hour ago
M
Senior Accounting Technician, ease Cloud Accounting Services
MNP
Prince George, BC
- Full-time
Prepare and maintain payroll and related government remittances/filings, recording of sales, accounts receivable, expenses, accounts payable, payroll and Workers’ Compensation Board (WCB)…
Added 1 hour ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Vaughan, ON
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 1 hour ago
LC
SAP Operations Clerk Part Time Day
Loblaw Companies Limited
Red Deer, AB
- Part-time
As a colleague in one of our stores, you will have an immediate impact on sales and customer satisfaction by:
Added 2 hours ago
LV
WEB ORDER ASSOCIATE-EN
La Vie En Rose
Laval, QC
- Part-time
Performance bonuses (in-store sales or management position)
Added 2 hours ago
UO
Manager, Community and Partnerships - Hunter Hub
University of Calgary
Calgary, AB
- Full-time
…industry partners, entrepreneurs and other organizations in support of the Hunter Hub's…
Added 2 hours ago
FR
Security Concierge Supervisor
FirstService Residential Canada
Mississauga, ON
- Full-time
…we are contracted to provide services. Provide assistance/ support by answering customer inquiries and direct as…
Added 2 hours ago
E
Assistant Manager
EQ3
Brossard, QC
- $45,000 CAD / year
- Full-time
You’ll assist the Store Manager in day-to-day operations and management of the sales team, and assume direct responsibility when the manager is not present
Added 2 hours ago
GE
Dispatcher
GFL Environmental Inc.
AB
- Full-time
…internal teams, and customers. You will coordinate real-time route support, manage incoming service orders, and swiftly resolve day-to-day service challenges. Utilizing GFL’s proprietary…

FedEx Canada

Sr Cust Service Rep/Station

Markham, ON, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Nov 25, 2026
Posting language: English
Posted: Oct 26, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Preferred Qualifications

Pay Transparency: Posted date 26th Oct and unposted date: 2nd Nov at 9am

Pay

Additional Details: Hiring for 6 month fixed term full-time position with a schedule of Monday to Friday, 12:00 PM to 8:00 PM.

DISCLAIMER

This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job. The incumbent of this position is expected to perform all other duties as assigned, must be able to complete and achieve minimum thresholds on any mandatory testing and training, must be able to operate in an PC windows environment, have the ability to successfully complete all recurrence training and maintain annual accreditations where applicable and work varying shifts based on business needs. If the incumbent resides in the province of Quebec, you must be bilingual (French and English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency require a valid driver's license (e.g. Class 5,G, or 1[AZ]) and a driving record with two or fewer violations and/or accidents in the 24 months prior to the date of application. Further, candidates will be assessed through careful consideration of: 1) their current driver's abstract; 2) their performance during application interviews; and 3) their performance on any driver competency assessments administered

Employment Equity Statement

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Apply About employer

More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and identify opportunities to generate additional sales revenue.

Requirements

Requires a high school diploma or GED, six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and the ability to obtain and maintain FedEx Dangerous Goods Specialist certification and complete required training. Candidates should understand FedEx products and general operations and be able to lift 70 pounds and maneuver packages weighing up to 150 pounds with appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Conflict Resolution
Leadership
Communication
Mentoring
Administrative Operations
Sales
FedEx Product Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Customer Operations
Microsoft Word
Microsoft Excel
Dangerous Goods
Customs Requirements
FedEx Products
Features of Service
Policies and Procedures
General Operations
Conflict Resolution
Leadership
Mentoring
Best Practices
Sales
Revenue Generation
EXCEL/LEAP
Package Handling
Recurrency Training

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