Jobs in Canada

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Added just now
PC
Member Service Centre Team Lead
Prospera Credit Union
Surrey, BC
- Full-time
Acts as a subject matter expert for the Customer Service Specialist team and provides high-level support to lending team.
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OH
Tissue Coordinator
Ontario Health
Toronto, ON
- Full-time
Assume la responsabilité du travail du groupe pendant un quart de travail donné;
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RB
Banking Advisor
Royal Bank of Canada
Regina, SK
- Full-time
…on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client…
Added just now
HR
Beauty Advisor-Tom Ford
Holt Renfrew
Toronto, ON
- Part-time
The Specialist, Designated Beauty Advisor develops deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. The Specialist (DBA) is also…
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W
Field Service & Technical Advising Specialist
Wabtec
Edmonton, AB
- Full-time
Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical…
Added just now
K
Senior Media Planning Specialist
Klick
Toronto, ON
- Full-time
The Senior Media Planning Specialist develops and manages integrated media plans for pharmaceutical and healthcare clients across the US and Canada. The role partners with media buying,…
Added 15 mins ago
H
Customer Support Specialist
Haystack
Canada
- $65,000 CAD / year
- Full-time
…clinics. They are seeking a dedicated professional to join their support team to help practitioners navigate complex software solutions and deliver exceptional…
Added 15 mins ago
SQ
Sales and Service Assistant
Sunlife Québec
Montreal, QC
- Full-time
Support Account Executives and Service Specialist/Consultants
Added 15 mins ago
FC
Sr Cust Service Rep/Station
FedEx Canada
Woodbridge, ON
- Full-time
Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment
Added 15 mins ago
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Universal Banker
HSBC
London, ON
- Full-time
…customers join HSBC, get more from their banking and access specialist support when they need it. You’ll also play a key part in how the branch delivers service excellence while maintaining…
Added 15 mins ago
NC
Sr. Implementation Specialist
Nuvollo Corp.
Toronto, ON
- Full-time
Intermediate Microsoft 365 / Azure certification required
Added 15 mins ago
Warehouse Specialist
Imperial Brady
Moncton, NB
…Newfoundland and Vancouver, British Columbia - ensuring efficient service and local support nationwide. We are incorporated in Canada, and our 100% Canadian leadership team ensures that…
Added 15 mins ago
Customer Experience Specialist
GURUS Solutions
Montreal, QC
…GURUS Solutions is looking for a dynamic Customer Experience Specialist to join our high-performing team and act as a trusted advisor to our clients as they scale their operations with…
Added 15 mins ago
Inside Sales Specialist
Levitt-Safety
Oakville, ON
Embrace a team-selling approach, working collaboratively with Field Sales, Customer Service and Operations to identify opportunities, share customer insights and support the overall sales…
Added 15 mins ago
C
Client Engagement Associate [Hourly]
CIBC
Windsor, ON · Tecumseh & Lauzon Banking Cent
- Part-time
You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit
Added 15 mins ago
K
Bilingual Billing Specialist, National Billing Delivery Centre
KPMG
Quebec, QC
- Full-time
…any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling…
Added 31 mins ago
WC
Field Service & Technical Advising Specialist
Wabtec Corporation
AB · Edmonton, AB
- Full-time
Our team consists of Level 1 and 2 certified Technical Advisors that provide best-in-class support to our Class 1 locomotive operators. Their ability to understand the electro-mechanical…
Added 31 mins ago
UC
Specialist, International Programs & Emergenc
UNICEF Canada
Toronto, ON
- $62,000 to $71,500 CAD / year
- Contract
Reporting to the Director, International Programs & Emergencies, the Specialist, International Programs & Emergencies will provide subject matter expertise in UNICEF programming and oversee…
Added 31 mins ago
B
Bilingual Intake Specialist - Part-Time
Bayshore
Mississauga, ON
- Part-time
The Bilingual Intake Specialist, under the direction of the immediate Supervisor, will be responsible for managing inbound and outbound calls. He/She will be a caring and results oriented…
Added 31 mins ago
BT
Audit & Accounting Manager, Entertainment and New Media
Baker Tilly WM
Vancouver, BC
- Full-time
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 31 mins ago
BT
Accounts Payable/Accounts Receivable Clerk (6-month contract)
Baker Tilly WM
Vancouver, BC
- Full-time
- Temporary
…strong relationships. From audit and tax to consulting and specialist advisory services, we help clients navigate complexity and seize opportunity with…
Added 31 mins ago
C
Junior Specialist, Organizational Development & Engagement (Hybrid/Telework)
CBC/Radio-Canada
Ottawa, ON · Montreal, QC
- Full-time
This is a hybrid position combining remote work and office presence, based on two (flexible) days per week in the office · A full-time permanent position is currently available and can be based in one of our stations in Ottawa or Montreal
Added 44 mins ago
UC
Specialist, International Programs & Emergenc
UNICEF Canada
Toronto, ON
- Contract
Reporting to the Director, International Programs & Emergencies, the Specialist, International Programs & Emergencies will provide subject matter expertise in UNICEF programming and oversee…
Added 44 mins ago
RT
Systems Testing/QA Specialist
Russell Tobin
Toronto, ON
- $65 to $70 CAD / hour
- Contract
The Quality Assurance Specialist is responsible for the development of test plans, test scripts and test cases and executing these against the various components. The tester will work with…
Added 44 mins ago
WC
(CAN) Day Remodel Associate
Walmart Canada
New Westminster, BC
- Contract
Build new counters using kit sheets provided by the Warehouse Associates as per the print provided by the Lead Specialist.

FedEx Canada

Sr Cust Service Rep/Station

Woodbridge, ON, Canada

Full-time

Apply on LinkedIn About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 12, 2026
Posting language: English
Posted: Nov 12, 2026

Original job description

This is an interview position.

To assist the manager in administrative and customer service operations duties as required. To assist the station customer service representatives and participate as a working member in the handling of customer inquiries by handling unusual or difficult customers and acting as an expert resource on features of service, P&P, customs requirements. To assist managers in the monitoring and improvement of customer operations. To model the way for hourly employees by becoming a mentor and demonstrating role model behaviour including strong communication, conflict resolution and leadership ability (through Best Practices methods). Promotes continued sales and generates potential incremental revenue whenever possible

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Required Knowledge, Skills And Abilities

High School Diploma or GED Equivalent

6 months FedEx customer service representative experience

Microsoft Word - Basic

Microsoft Excel - Basic

Ability to gain & maintain FedEx DG Specialist certification

Ability to successfully complete all basic and recurrency training.

EXCEL/LEAP candidates preferred

Good understanding of FedEx products, features of service, general operations

Must have the ability to lift 70 lbs & manoeuvre any package weighing up to 150 lbs with appropriate equipment

Qualifications Requises: Shifts are subject to change following the peak season based on operational needs

Transparence Salariale:

Salaire:

Détails Supplémentaires: PFT Shift Schedule: TUE-SAT 8.30 AM-5.00 PM. Job Posting End Date: 11/19 /2026 by 3:00 PM Local Time

DÉNI DE RESPONSABILITÉ

Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.

Énoncé sur l’équité en emploi

FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.

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More about this job

Responsibilities

Assist the manager with administrative and customer service operations, support station representatives, and resolve unusual or difficult customer inquiries as an expert on services, policies, procedures, and customs requirements. Help monitor and improve customer operations, mentor hourly employees by modeling strong communication and leadership, and identify opportunities to generate additional sales revenue.

Requirements

Requires a high school diploma or GED, at least six months of FedEx customer service representative experience, basic Microsoft Word and Excel skills, and a good understanding of FedEx products and operations. Candidates must be able to obtain and maintain FedEx Dangerous Goods Specialist certification, complete required training, and lift 70 pounds or maneuver packages up to 150 pounds using appropriate equipment; EXCEL/LEAP candidates are preferred.

Skills

Customer Service
Customer Inquiry Resolution
Administrative Operations
Conflict Resolution
Leadership
Mentoring
Communication
Sales
Revenue Generation
FedEx Product Knowledge
Customs Requirements
Microsoft Word
Microsoft Excel
Dangerous Goods Certification
Package Handling

Visa sponsorship

Not detected in the job text

Keywords

FedEx
Customer Service
Customer Inquiries
Administrative Operations
Station Operations
Customer Operations
FedEx Products
Features Of Service
Policies And Procedures
Customs Requirements
Microsoft Word
Microsoft Excel
EXCEL/LEAP
Basic Training
Recurrency Training
Mentoring
Conflict Resolution
Leadership
Best Practices
Sales
Incremental Revenue
Package Handling
Peak Season

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Work requirements

Jobs in Canada