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FedEx Freight

40024: Operations Associate

Surrey, BC, Canada

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Apply by: Dec 5, 2026
Education: High school diploma
Posting language: English
Posted: Nov 5, 2026

Original job description

Monday - Friday, 0900H -1730H PST

Position Overview

Responsible for a variety of administrative and clerical tasks relating to the operations of the Service Centre.

Essential Functions

Provide excellent customer service and problem resolution in accordance with policies and processes for customers
Verify and process Customs documents
Image documents in a timely manner and create ACE trips for Southbound drivers, work with brokers and customs on all northbound shipments that have not cleared customs
Data entry of (e.g., freight bill entry)
Perform Driver Check In, audit all Bills of Lading and delivery receipts for compliance
Review Contractor Settlement Sheets and bill all accessorial service charges back to customer
Review all driver collect shipments
Schedule pick-ups, delivery appointments (e.g., via phone, email and/or customer portal)
Support operations team/colleagues as needed
Assist with mentoring of new hires (e.g., Operations Associates)
Comply with all applicable laws/regulations, as well as company policies/procedures
Perform other duties as required

DISCLAIMER This job description is general in nature and is not designed to contain or to be interpreted as a comprehensive inventory of all duties, essential functions and qualifications required of employees assigned to the job.

Knowledge, Skills & Abilities Required

High School Diploma or GED equivalent, required
One (1) year of work experience in administration, customer service or related field
Experience in the transportation or LTL industry
Strong time-management and organizational skills, including strong attention to detail
Good interpersonal and problem-solving skills
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Teams, Sharepoint and Outlook)
Ability/willingness to learn new applications, software, systems, and equipment as required
Ability to manage competing and changing priorities
Strong verbal, reading and written communication skills
Bilingual (English/French) preferred; required in Quebec

Working Conditions

Hours may vary due to operational need

Office located in dock environment; exposure to varied weather conditions, exhaust, fumes, dust, noise

FFC FedEx Freight Canada

At FedEx our value of Taking Care of Each Other is reflected in our commitment to being an inclusive employer, one that represents the diversity of our customers and the communities in which we serve. We foster respectful, safe and inclusive workplaces where everyone is valued for their unique contributions. Applications from all qualified candidates are welcome. We encourage women, persons with disabilities, Indigenous persons, and people from culturally diverse and 2SLGBTQ+ communities to apply. Please let us know if you need an accommodation during the recruitment and selection process. We will work with you to support your needs.

Chez FedEx, notre valeur « Prendre soin les uns des autres » se reflète dans notre engagement à être un employeur inclusif, qui représente la diversité de nos clients et des communautés que nous servons. Nous favorisons des lieux de travail respectueux, sûrs et inclusifs où chacun est apprécié pour sa contribution unique. Les candidatures de tous les candidats qualifiés sont les bienvenues. Nous encourageons les femmes, les personnes handicapées, les Autochtones et les personnes issues de communautés culturellement diverses et 2SLGBTQ+ à postuler. Veuillez nous informer si vous avez besoin d'aménagements particuliers pendant le processus de recrutement et de sélection. Nous travaillerons avec vous pour répondre à vos besoins.

Apply About employer

More about this job

Responsibilities

Provide customer service and operational support by processing customs documents, entering freight data, checking in drivers, and auditing shipping paperwork. Coordinate pickups and delivery appointments, review contractor settlements and accessorial charges, and support and mentor operations colleagues.

Requirements

A high school diploma or GED and at least one year of experience in administration, customer service, or a related field are required; transportation or LTL experience is sought. Candidates should have strong organizational, communication, problem-solving, and prioritization skills, intermediate Microsoft Office knowledge, and the ability to learn new systems; English-French bilingual ability is preferred and required in Quebec.

Skills

Customer Service
Problem Resolution
Customs Documentation
Data Entry
Freight Bill Processing
Driver Check-In
Bill of Lading Auditing
Contractor Settlement Review
Appointment Scheduling
Time Management
Organization
Attention to Detail
Interpersonal Communication
Microsoft Office
Prioritization
Mentoring

Visa sponsorship

Not detected in the job text

Keywords

Service Centre Operations
Customer Service
Problem Resolution
Customs Documents
ACE Trips
Southbound Shipments
Northbound Shipments
Customs Clearance
Freight Bill Entry
Driver Check-In
Bills of Lading
Delivery Receipts
Contractor Settlement Sheets
Accessorial Charges
Driver Collect Shipments
Pickup Scheduling
Delivery Appointments
Transportation
LTL
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Teams
SharePoint
Microsoft Outlook
Data Entry

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