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Added 7 mins ago
CM
Human Resources Business Partner
Canadian Mental Health Association Simcoe County
Barrie, ON
- Other
…delivery. The role works in close partnership with the Director and Manager Human Resources and Organizational Development, and specialist colleagues, including the HR & OD Specialist,…
Added 7 mins ago
Product Line Manager - Geomembrane & Specialty Market
Intertape Polymer Group (IPG)
NB · Truro, NS · NS · ON · PE
Title: Product Manager - AgGeo & Specialty market
Added 7 mins ago
Casual Community Living Residence Worker (Abbotsford)
Connective
Abbotsford, BC
Provides input to the Program Manager and/or other staff regarding the development of appropriate care plans to achieve residents’ objectives
Added 37 mins ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 38 mins ago
Management and Sales Trainee
Sherwin-Williams
Winnipeg, MB
…will have the opportunity to progress into an Assistant Store Manager position upon successful completion of the initial 8-week…
Added 38 mins ago
Assistant Sales Trainee Manager
Sherwin-Williams
Winnipeg, MB
The Sherwin-Williams Assistant Manager Trainee Program is an accelerated, entry-level position designed to prepare current employees for a Store Management role in 18-24 months. With…
Added 38 mins ago
B
Manager, Digital Strategy & Insights
BMO
Toronto, ON · BMOPLACE
- Full-time
We are seeking a strategic and data-driven Manager, Digital Strategy & Insights to lead digital transformation initiatives and drive business growth through actionable insights. This role…
Added 52 mins ago
E
HR Service Center Analyst
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, Employee Service Centre, the HR Service Centre Analyst serves as the first point of contact for employees and managers seeking support on a broad range of…
Added 52 mins ago
E
Immigration Operations Advisor
Extendicare
Markham, ON · Extendicare (Canada) Inc (Steeles Ave.)
- Full-time
Reporting to the Senior Manager, Immigration Operations, the Immigration Operations Advisor serves as a strategic workforce planning advisor and subject matter expert in immigration…
Added 1 hour ago
FS
Senior Youth Worker - Day Program
Family Services of Greater Vancouver
Vancouver, BC
- $29 to $32 CAD / hour
- Full-time
…street-entrenched youth, and takes a leadership role in internal case management and maintaining the safety of the resource. This position provides guidance, information and referral to…
Added 1 hour ago
LJ
#2026-HL24-House Lead
Life's Journey Inc.
Brandon, MB
- Full-time
…including Residential Support Mentors, other House Leads, Clinical Case Managers, Residential Case Workers, Residential Assistant Coordinators, the Residential Coordinator and Program…
Added 1 hour ago
BC
Social Worker - The Willett
Brant Community Healthcare System
Brantford, ON
- Full-time
Reporting to the Clinical Manager of Mental Health Outpatient and Social Work, you will be responsible to provide quality social work services congruent with the Code of Ethics and…
Added 1 hour ago
T
Senior Financial Analyst
TD
Toronto, ON
- Full-time
Support business case and scenario analysis to understand the impact of various projects & initiatives on financials.
Added 1 hour ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
Acting as a strategic partner to Ryse leadership, the Manager will work across Partnerships & Client Success, Regulatory Affairs & Compliance, Operations, Finance, and corporate Technology…
Added 1 hour ago
RT
Conseiller(ère) principal(e), Approvisionnement en énergie | Principal Adviser Power Procurement
Rio Tinto
Montreal, QC
- Full-time
Added 2 hours ago
SM
Care & Transitions Facilitator Cardiology
St. Michael's Hospital
Toronto, ON
- Full-time
Identify patient care/safety issues working to resolve issues and communicate concerns to the unit Clinical Leader Manager (CLM)
Added 2 hours ago
S
Content Marketing Manager
Spektrix
Remote, Canada
- $85,000 to $100,000 CAD / year
- Full-time
- Remote
Spektrix has an exciting opportunity for a Content Marketing Manager to join our Marketing team!
Added 2 hours ago
SJ
IIWCC - Registered Practical Nurse
St. Joseph's Home Care
Hamilton, ON
- $27.52 to $29.84 CAD / hour
- Full-time
Create, in consultation with the physician, CCAC Case Manager, collaborate with ICCP coordinators and Primary Nurse, a plan of care for patients requiring wound care in the community.
Added 2 hours ago
SJ
NSWOC - Registered Nurse
St. Joseph's Home Care
Hamilton, ON
- $31.39 to $46.47 CAD / hour
- Full-time
Create, in consultation with the physician, CCAC Case Manager, collaborate with ICCP coordinators and Primary Nurse, a plan of care for patients requiring wound care in the community.
Added 2 hours ago
SJ
IIWCC - Registered Nurse
St. Joseph's Home Care
Hamilton, ON
- $31.39 to $46.47 CAD / hour
- Full-time
Create, in consultation with the physician, CCAC Case Manager, collaborate with ICCP coordinators and Primary Nurse, a plan of care for patients requiring wound care in the community.
Added 2 hours ago
C
Senior Project Manager Finance Modernization
CGI
Toronto, ON
- Full-time
We are seeking an experienced Senior Project Manager to support a large-scale Finance Modernization initiative. This role will be responsible for strategically planning, coordinating, and…
Added 2 hours ago
C
Service Delivery Manager
CGI
Vancouver, BC
- Full-time
The Service Delivery Manager (SDM) is responsible for the end to end delivery of managed IT services, ensuring achievement of contractual service levels, client satisfaction, operational…
Added 2 hours ago
WC
(CAN) Associé à la protection des biens
Walmart Canada
Hamilton, ON
- Full-time
…investigations, escalates information to the Market Loss Prevention Manager in accordance with Company guidelines. Conducts or supports investigations related to internal theft, external…
Added 2 hours ago
EG
Manager, Business Operations and Transformation
Emterra Group
Oakville, ON
- Full-time
Acting as a strategic partner to Ryse leadership, the Manager will work across Partnerships & Client Success, Regulatory Affairs & Compliance, Operations, Finance, and corporate Technology…
Added 3 hours ago
V
Outreach Worker (Term, Part Time)
VitalHires
Westbank, BC
- Part-time
Under the direction of the Wellness Manager, the Outreach Worker works collaboratively as part of the Wellness Team to deliver services tailored to meet client needs. The Outreach Worker…

Felix

CX Coordinator

Remote, Canada

Remote

$50,000 to $55,000 CAD / year · Full-time

Apply About employer

Applications open in a new tab.

Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 2, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
Weekend availability

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with medical and logistics partners. Act as the voice of the patient by capturing insights and improving support processes over time.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates must be self-directed problem solvers with weekend availability and strong communication skills.

Skills

Customer support
Chat support
Email support
Problem solving
Intercom
Communication
Attention to detail
Telehealth
Digital health
Data analysis
Patient care

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote work
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Digital Healthcare
Intercom
Telehealth
Patient Support
Remote Work
Chat Support
Email Support
Problem Solving
Operations
AI Tools
Healthcare Technology
Patient Journey
Logistics
Customer Success

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