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Added 13 mins ago
S
Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 13 mins ago
U
Revenue Marketing Program Manager / Gestionnaire des programmes de marketing des revenus
UKG
Remote, Canada
- Full-time
- Remote
As the Revenue Marketing Program Manager, Canada, you will lead the Canadian Revenue Marketing strategy and the programs that bring it to life. This is a hybrid strategy and program…
Added 28 mins ago
BC
Health & Safety Manager (Formwork)
Bosa Construction
Vancouver, BC
- Full-time
The ideal Health & Safety Manager is an experienced construction safety professional with strong knowledge of high-rise concrete and formwork operations. You are hands-on, approachable, and…
Added 28 mins ago
S
Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
…commerciaux, vous piloterez la feuille de route stratégique de nos opérations de réseau mondial de bout en bout. Il s'agit d'un rôle de leadership charnière, conçu pour un·e expert·e…
Added 28 mins ago
PA
Assistant Sales Manager (AutoPlanet Durham)
Performance Auto Group
Bowmanville, ON
- Full-time
Autoplanet Durham is looking for an Assistant Sales Manager to join their dynamic team!
Added 28 mins ago
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Customer Experience Associate
TD
Duncan, BC
- Part-time
…career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs…
Added 43 mins ago
WU
Engineer Team Leader
Workforce Unlimited - Boston
Leader, SK
- Full-time
…business? Our Client are investing over £10 million in their operations and infrastructure, and they want passionate, expert engineers to help drive their…
Added 43 mins ago
S
Toronto - Development - Senior Manager- Real Estate
Subway
Toronto, ON
- Full-time
The Senior Manager, Real Estate is responsible for leading Subway Canada's national real estate execution strategy to accelerate high-quality restaurant growth, strengthen the development…
Added 43 mins ago
TT
Project Manager - Equipment
trane technologies
London, ON
- Full-time
Trane in London, ON is hiring for an Equipment Project Manager to join our team. In this role, you will be responsible for coordinating and supporting multiple smaller-scale equipment…
Added 58 mins ago
FB
Pharmacy Manager
Food Basics
Toronto, ON · Scarborough, ON
- Full-time
Are you ready to lead a dynamic team and make a real impact in the world of healthcare? As a Pharmacy Manager, you’ll play a pivotal role in driving the success of our pharmacy by achieving…
Added 58 mins ago
R&
Assistant Restaurant Manager - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- $57,750 CAD / year
- Full-time
Join our Restaurant Team as an Assistant Restaurant Manager, where you have the opportunity to learn and grow in a Relais & Châteaux property recognized by Forbes, Michelin Key, AAA Four…
Added 58 mins ago
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Intern, Operations (Winter 2027)
Bombardier
Montreal, QC
- Volunteer
Added 58 mins ago
R&
Sommelier - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Support the service team and floor manager while on shift.
Added 58 mins ago
PI
Sorter AM 073
Purolator Inc.
Grande Prairie, AB
- Full-time
Added 58 mins ago
PI
Courier Utility 073
Purolator Inc.
Grande Prairie, AB
- Full-time
When inspections fail, the Courier advises the unit manager
Added 58 mins ago
TH
Operations Assistant Manager- 7024 Barrie
The Home Depot Canada
Barrie, ON
- Full-time
Assistant Store Managers (ASMs) report to the Store Manager and are responsible for managing store associates, sales, customer service, safety standards, product availability, store…
Added 58 mins ago
IC
Talent Acquisition Supervisor- EN
IAMGOLD Corporation
Gogama, ON
- Full-time
IAMGOLD is a Canadian-based gold mining company with operations and development projects across North America and West Africa. With flagship operations such as the Côté Gold Mine in Ontario…
Added 58 mins ago
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5768 - Assistant Store Manager FT
Lids
Brantford, ON
- $19 to $20 USD / hour
- Full-time
Act as Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present.
Added 58 mins ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Ottawa, ON
- $88,260 to $100,000 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 58 mins ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Toronto, ON
- $88,260 to $100,000 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 58 mins ago
TU
Retail Management Placement - Bolton Region
targetjobs UK
Bolton, ON
- Full-time
…Administration, Property and Trading. You'll also work alongside an Area Manager, getting a real insight into their role. As a result, you'll be perfectly placed to hit the ground running…
Added 58 mins ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Montreal, QC
- $88,260 to $100,000 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 58 mins ago
CS
Project Manager - Information and Communications Technology/ Chef de Projet - Technologies de l'information et de la Communication
Canadian Standards Association
Calgary, AB
- $88,260 to $100,000 CAD / year
- Full-time
CSA Group has an immediate opportunity for a Project Manager, Information and Communications Technology (ICT) reporting to the Program Manager, Data and Agri-Food.
Added 58 mins ago
Janitorial Site Supervisor (Downtown Office & Retail)
Kandor
Vancouver, BC
Every Day - Supervise the team and operations; check quality, staffing, and cleaning logs; be the main contact for Property Management and clients; coordinate coverage with the Assistant…
Added 1 hour ago
BN
Assistant Store Manager - The Well
Bailey Nelson
ON · Toronto, Ontario
- Full-time
Bailey Nelson is currently in search of an incredible Assistant Store Manager to join our fast-growing Australian brand with big expansion across Canada and unlimited growth potential for…

Felix

CX Coordinator

Remote, Canada

Remote

$50,000 to $55,000 CAD / year · Full-time

Apply About employer

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 2, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
Weekend availability

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with medical and logistics partners. Act as the voice of the patient by capturing insights and improving support processes over time.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates must be self-directed problem solvers with weekend availability and strong communication skills.

Skills

Customer support
Chat support
Email support
Problem solving
Intercom
Communication
Attention to detail
Telehealth
Digital health
Data analysis
Patient care

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote work
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Digital Healthcare
Intercom
Telehealth
Patient Support
Remote Work
Chat Support
Email Support
Problem Solving
Operations
AI Tools
Healthcare Technology
Patient Journey
Logistics
Customer Success

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