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Added 14 mins ago
S
Client Experience Manager
sephora.com
Edmonton, AB
- Full-time
As the Client Experience Manager, you will be responsible for managing all aspects of the sales experience and all services, classes and events in a specific Sephora store location. You…
Added 28 mins ago
S
Gestionnaire principal·e, Opérations numériques // Senior Manager, Digital Operations
SSENSE
Montreal, QC
- Full-time
Added 28 mins ago
YH
Housekeeping/Laundry Aide (Part Time)
Yee Hong Centre For Geriatric Care
Mississauga, ON
- Part-time
Yee Hong Centre for Geriatric Care (Yee Hong) is a recognized leader in senior care, dedicated to providing exceptional, culturally inclusive services that enhance the well-being of older…
Added 58 mins ago
R&
Sommelier - The Wickaninnish Inn
Relais & Châteaux
Tofino, BC
- Full-time
Work closely with the senior bartender and bar team on inventory controls, seasonal cocktail rollout, liquor storage organization & cleanliness
Added 58 mins ago
AD
Diagnostic Sales Manager (Ottawa, ON)
Antech Diagnostics
Ottawa, ON
- Full-time
The Diagnostic Sales Manager (“DSM”) will manage their territory market share, book of business, and growth goals by promoting, selling, and supporting Antech Reference Lab services,…
Added 58 mins ago
NE
Senior Analyst, Strategy, Performance & Transformation
NRG Energy
Calgary, AB
- Full-time
The Senior Analyst, Strategy, Performance & Transformation supports the development, execution, and performance management of Regulated customer strategy by delivering data-driven insights,…
Added 1 hour ago
IP
Area Manager
Indigo Park Canada
Calgary, AB
- Temporary
Indigo Park is looking for an Area Manager in Calgary. The Area Manager will be responsible for coordinating and day-to-day managing all functions (staffing, equipment, and overall…
Added 1 hour ago
RP
Senior Property Manager
Ripple Property Management
Calgary, AB
- $65,000 to $80,000 CAD / year
- Full-time
We're looking for a licensed, high-capacity Property Manager to take ownership of a single family residential portfolio. This role is for a self-starter: someone who takes initiative,…
Added 1 hour ago
AU
Security Badging Administrator
Allied Universal
Toronto, ON · North York, ON
- Full-time
Reporting to the Security Manager, the Security Badging Administrator is responsible for the day-to-day administration of employee, contractor, visitor, and other non-employee access…
Added 1 hour ago
MI
Sales Manager, China
Merrithew International Inc.
Scarborough Bluffs Park, ON
- Contract
The Sales Manager will work closely with the Senior Sales Manager and cross-functional teams to support customer growth, partner development, and overall business objectives. Administrative…
Added 2 hours ago
WW
Intermediate/Senior Engineer – Water Rides (12 Month Contract)
WhiteWater West-
Richmond, BC
- Contract
The Water Rides Team is seeking an Intermediate or Senior Engineer to help grow our capacity and product offering in a fast-paced global market. As part of the Attractions division at…
Added 2 hours ago
TE
Marketing Manager
THE EMPIRE LIFE INS. CO
Toronto, ON · Kingston, ON
- Full-time
- Contract
Empire Life is looking to hire a Group Marketing Manager to join our Marketing team! We are actively seeking candidates to fill a current, open position.
Added 2 hours ago
Analyst, Static Data (1 Year Contract GWO)
Scotiabank
Toronto, ON
Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
Added 2 hours ago
CR
Guest Attendant, Part Time, Line 5 (30 hrs bi-weekly)
Chartwell Retirement Residences
Lakeshore, ON
- Part-time
Respond to resident and family concerns and report to the Health and Wellness Manager when needed
Added 2 hours ago
V
Senior Director, Issuing Solutions Sales, Canada
Visa
Toronto, ON
- Full-time
The Senior Director, Issuing Solutions Sales, Canada will serve as a senior commercial leader responsible for driving revenue growth, market expansion, and client adoption across Visa's…
Added 2 hours ago
CS
Manager, Marketing
Canucks Sports & Entertainment (CSE)
Vancouver, BC
- Full-time
The Manager, Marketing will lead a portfolio within the Canucks Sports & Entertainment (CSE) Marketing department and oversee the planning, development, and execution of all campaigns…
Added 2 hours ago
J
Senior Business Intelligence Engineer
Jobber
Remote, Canada
- Full-time
- Remote
Reporting to the Manager, Business Intelligence, the Senior Business Intelligence Engineer will champion data literacy, governance, and adoption across the business, leading the design and…
Added 2 hours ago
PC
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
Pwc Canada
Ottawa, ON
- Full-time
As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and…
Added 2 hours ago
CM
Director, Client Operations Management
CIBC Mellon
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Collaborates with senior leadership on strategic planning and business development support.
Added 2 hours ago
PS
Senior Manager Cybersecurity - Governance Risk and Compliance
Professional Staffing
Toronto, ON · Greater Toronto Area, Canada
- $140,000 to $160,000 CAD / year
- Full-time
We are seeking an experienced Senior Manager, Cybersecurity – Governance, Risk & Compliance (GRC) to provide strategic leadership across the organization's cybersecurity program.
Added 2 hours ago
DD
The Shoe Co. - Store Manager
DSW Designer Shoe Warehouse
Markham, ON
- Full-time
As a Store Manager at The Shoe Co., you will report to the District Manager and lead the store environment, which fosters inclusivity and diverse customer connections. In this role, you…
Added 3 hours ago
R
Chief Investment Strategist (RBC PH&N IC)
RBC
Toronto, ON
- Full-time
…Counsel Inc. (“PH&N IC”) will be responsible for the curation, development and monitoring of the firm’s investment platform that spans all asset classes, geographies and investment…
Added 3 hours ago
P
Enterprise Application - Experienced Designer, Senior Associate (Reliability Security Clearance Required)
PwC
Ottawa, ON · Toronto, ON
- Full-time
As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, interfaces, and…
Added 3 hours ago
BC
Senior Material Planner
Babcock Canada Inc.
Victoria, BC
- Full-time
Training and support for professional development and professional membership dues
Added 3 hours ago
SE
Manager, MX Sales Platform
Samsung Electronics
Mississauga, ON
- Full-time
…internal stakeholders. This role will support the business development elements of the Samsung Care+ and Samsung Finance+ working collaborative with the global teams to gain insights on…

Felix

CX Coordinator

Remote, Canada

Remote

$50,000 to $55,000 CAD / year · Full-time

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Job details

Pay: $50,000 to $55,000 CAD / year
Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 2, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus
Weekend availability

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with medical and logistics partners. Act as the voice of the patient by capturing insights and improving support processes over time.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates must be self-directed problem solvers with weekend availability and strong communication skills.

Skills

Customer support
Chat support
Email support
Problem solving
Intercom
Communication
Attention to detail
Telehealth
Digital health
Data analysis
Patient care

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote work
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Digital Healthcare
Intercom
Telehealth
Patient Support
Remote Work
Chat Support
Email Support
Problem Solving
Operations
AI Tools
Healthcare Technology
Patient Journey
Logistics
Customer Success

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