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Added 2 mins ago
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General Manager (Contract 18 Months)
Indigo
Thunder Bay, ON
- Contract
The General Manager (Contract) is accountable for every aspect of the store’s performance, ensuring all areas of the store are achieving key results. They are responsible for leading a team…
Added 4 mins ago
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Bilingual Contact Center Rep II, Digital Services
TD
Ottawa, ON · Markham, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
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Business Banking Specialist
TD
Montreal, QC
- Full-time
…skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety…
Added 4 mins ago
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Personal Banking Associate
TD
Ottawa, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
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Product Group Technology Lead II (Notify Now)
TD
London, ON · Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 4 mins ago
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Manager, Engineering – Easy Apply & Digital Onboarding Platform
TD
Toronto, ON
- Full-time
The Easy Apply Engineering team is seeking a Manager, Engineering to lead the delivery, modernization, and operational excellence of TD's enterprise digital onboarding platform. Easy Apply…
Added 4 mins ago
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Seasonal Retail Sales Consultant - Part Time - Metrotown, BC
Swarovski
Burnaby, BC
- Part-time
Many of our Sales Consultants grow into leadership or specialist roles such as Store Manager, Trainer or Visual Merchandiser roles. We support your development so you can build a career…
Added 4 mins ago
SL
Director, Digital Servicing
Sun Life
Toronto, ON · Waterloo, ON · Montreal, QC · Sun Life Waterloo King
- Full-time
The Director, Digital Servicing role focuses on building strategy and executing initiatives that drive digital client self-service and channel shift outcomes. You'll be guided by your…
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Program Manager
McGill University
Montreal, QC · Ferrier Building
- Full-time
Experience managing digital communications, including website development or redesign and social media platforms.
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Senior Account Coordinator (Paid Social)
Trevant
Toronto, ON
- $50,000 to $65,000 CAD / year
- Full-time
Own the setup, execution, and optimization of paid social campaigns across Meta, TikTok, Pinterest, YouTube, and other digital platforms, maintaining quality assurance across all campaign…
Added 17 mins ago
NT
Technical Program Manager
NEARSOURCE TECHNOLOGIES
Montreal, QC
- Contract
NearSource Technologies is looking for a Technical Program Manager to lead complex technology programs involving cloud platforms, software development, and cross-functional engineering…
Added 19 mins ago
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Digital Expansion Analyst - Simplii Financial
CIBC
Toronto, ON
- Full-time
You have relevant experience. You bring 3-5 years of experience in digital marketing, marketing technology, campaign execution, or a related field. Hands-on experience with platforms such…
Added 19 mins ago
Senior Manager, Azure Cloud Engineering
BMO
Toronto, ON · BMOPLACE
As a Senior Manager Azure Platform Engineering, you will play a hands‑on engineering role within BMO’s Azure cloud ecosystem. You will be responsible for designing, building, and operating…
Added 19 mins ago
ED
Brand Program Manager (12-month contract) - EN 461
Export Development Canada | Exportation et développement Canada
Remote, Canada
- Contract
- Remote
Position: Brand Program Manager, Brand Strategy & Creative Services (12-month contract)
Added 19 mins ago
T
Senior Account Coordinator (Paid Social)
Trevant
Remote, Canada
- Full-time
- Remote
Own the setup, execution, and optimization of paid social campaigns across Meta, TikTok, Pinterest, YouTube, and other digital platforms, maintaining quality assurance across all campaign…
Added 19 mins ago
Manager Fund Development
Winnipeg Regional Health Authority
Winnipeg, MB
Reporting to the Executive Director the Manager Fund Development participates in the development and implementation of the fundraising plans, policies, procedures, and practices to support…
Added 19 mins ago
Graduate Geotechnical Engineer - 2027
Mott MacDonald
Vancouver, BC
As a participant in Blueprint, our new graduate program, you will embark on a structured three-year development journey designed in collaboration with an award-winning learning provider.…
Added 34 mins ago
TA
Business Process & Training Specialist, Integrated Operations Centre (IOC)
Transat AT
Montreal, QC
- Full-time
In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person…
Added 48 mins ago
PC
Human Resources and Staffing Consultant (Bilingual)
Protak Consulting Group Inc.
Ottawa, ON
- Full-time
Provide support to HR Manager in updating policies, directives, guides and tools related to the corporate staffing program
Added 48 mins ago
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Transfer Coordinator, Banff (Winter 2026/27)
CMH Heli-Skiing & Summer Adventures
BC · British Columbia, Canada
- Full-time
An opportunity to grow and learn in a work environment that promotes feedback and development.
Added 48 mins ago
AT
Business Process & Training Specialist, Integrated Operations Centre (IOC)
Air Transat
Montreal, QC
- Full-time
In collaboration with the Manager, Business Processes and Training, the incumbent will play a key role in the continuous improvement of the Integrated Operations Centre (IOC). The person…
Added 48 mins ago
ED
Brand Program Manager (12-month contract) - EN 461
Export Development Canada | Exportation et développement Canada
Ottawa, ON
- $84,698 to $112,931 CAD / year
- Contract
Position: Brand Program Manager, Brand Strategy & Creative Services (12-month contract)
Added 49 mins ago
Operational Execution Manager - ONroute
Careers at ONroute
Mississauga, ON · ON
The Manager, Execution and Planning is the critical coordination role that translates the Buyer’s strategy into complete, store-ready commercial and promotional plans. The role connects…
Added 49 mins ago
OD
Junior Accountant
Orion Digital
Remote, Canada
- $50,000 to $60,000 CAD / year
- Full-time
- Remote
You will work directly with the Controller and Finance Manager. You will understand the why behind every entry, not just the how. And you will be actively supported in completing your CPA…
Added 1 hour ago
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Revenue Growth Manager
National Observer
Vancouver, BC
- Full-time
As the Revenue Growth Manager, in close collaboration with the Head of Growth, you will support revenue growth at Canada’s National Observer through marketing, outreach and business…

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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