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Added 1 min ago
TC
Program Manager, Full-Time
Taproot Community Support Services
Victoria, BC
- Full-time
At Taproot Community Support Services, we’re a 100 percent employee-owned organization through an Employee Ownership Trust (EOT). Every employee is an owner from their first day, with a…
Added 30 mins ago
SS
Yard coordinator
Service Sous-Marin - SSM
Laval, QC
- Full-time
Added 30 mins ago
K
Transportation Coordinator
Kelly
Cambridge, ON
- $22 USD / hour
- Full-time
Kelly Services is hiring on behalf of our client in Cambridge for Transportation Coordinator role. This position supports afterhours transportation operations, acting as the main point of…
Added 30 mins ago
NM
Maintenance Coordinator
NSC Minerals Ltd
Vanscoy, SK
- Full-time
The Maintenance Coordinator is responsible for maintaining maintenance data and records, including assets, preventative maintenance programs, work orders, labour, projects, and inventory,…
Added 45 mins ago
EC
Administrative Assistant PT
EHN Canada
Carters Point, NB
- $22 to $25 CAD / hour
- Part-time
This position provides administrative support and manages, prepares, and tracks highly confidential documentation and information. The Assistant works closely with clinical, nursing,…
Added 45 mins ago
CF
Administrative Coordinator, Part Time
Chalmers Foundation
Fredericton, NB
- Part-time
The Administrative Coordinator is responsible for providing dedicated administrative support to the Chalmers Foundation’s Office Team, ensuring smooth daily operations, accurate input and…
Added 45 mins ago
TC
Administrative Coordinator and Student Services
The Cut Fashion Design Academy
Canada
- Full-time
The Administrative Coordinator and Student Services role is a full-time, on-site position based in Canada at The Cut Fashion Design Academy in Vancouver, British Columbia. This role…
Added 1 hour ago
G
Site Manager - Geco/Wilroy Mine Sites
Glencore
Manitouwadge, ON
- Full-time
…responsibility for consultants, contractors, the Water Treatment Plant Coordinator and Technician. Join our team as the Site Manager overseeing two sites, ensuring full compliance with…
Added 1 hour ago
Director of Care
Optima Living
Calgary, AB
…and organizational policies. This role manages daily clinical operations, supports care planning and documentation, oversees staffing and budget functions, and provides leadership to ensure…
Added 1 hour ago
UI
Payroll/Accounts Payable Coordinator
Uptime Industrial Inc.
Surrey, BC
- $60,000 to $70,000 CAD / year
Reporting to and supporting the Controller, the Payroll/Accounts Payable Coordinator will play a key role in managing the day-to-day payroll operations of the business while providing…
Added 1 hour ago
LH
Medical Office Admin
Lifemark Health Group
Kelowna, BC
- $19 to $24 CAD / hour
- Full-time
…sources. This is achieved by efficiently providing administrative support and coordinating clinic activity with friendly, enthusiastic and professional service with all patients, team…
Added 1 hour ago
LH
Receptionist - Physiotherapy Clinic
Lifemark Health Group
Surrey, BC
- $21 to $23 CAD / hour
- Full-time
Provide administrative support to the Care Coordinator Manager and Clinic Director
Added 1 hour ago
LH
Resource Centre Coordinator - Vocational Services
Lifemark Health Group
Fort McMurray, AB
- Full-time
The Resource Centre Coordinator is responsible for overseeing the day-to-day operations of the Resource Centre and ensuring it effectively supports the needs of program participants. This…
Added 1 hour ago
C&
Office Services Coordinator
Cushman & Wakefield
Vancouver, BC
- Full-time
The Office Services Coordinator is responsible for delivering administrative, operational, and workplace services support to ensure the efficient day-to-day operation of the Vancouver and…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Georgina, ON
- Part-time
…and wellness? If so, we're looking for a well-rounded Care Coordinator / Receptionist to join our team at Keswick Physiotherapy & Sports Injuries Clinic, a branch of Lifemark Health…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Whitchurch-Stouffville, ON
- $17.6 to $27.02 CAD / hour
- Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 hour ago
LH
Care Coordinator
Lifemark Health Group
Halifax, NS
- $17 to $20 CAD / hour
- Full-time
The Care Coordinator is responsible for fostering a strong relationship between the clinic and its customers, including patients, staff, funders and referral sources. This is achieved by…
Added 1 hour ago
PG
Summer Student – Gleichen, AB
Paterson Grain
Gleichen, AB
- Full-time
Support the Logistics Coordinator in organizing farm deliveries with required shipments
Added 1 hour ago
YO
Cabinet Maker and Youth Mentor
Youth Opportunities Unlimited (YOU)
London, ON
- Full-time
…youth we serve are not one size fits all, and the people who support them shouldn’t be either! At YOU, we believe meaningful impact is built collectively, and that every role contributes to…
Added 1 hour ago
TC
Retail Store Coordinator Full Time Marshalls/HomeSense - Fairway Plaza
TJX Canada – Winners, Marshalls, HomeSense
Kitchener, ON
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
BE
People Ops Coordinator (Mat Leave Coverage)
Bardel Entertainment
Vancouver, BC
- $55,000 to $65,000 CAD / year
- Full-time
…as onboarding, employee records, HR administration, employee support, and engagement. The ideal candidate has 1-2 years of hands-on HR experience, including onboarding, and is looking to…
Added 1 hour ago
C&
Office Services Coordinator
Cushman & Wakefield
Vancouver, BC
- Full-time
The Office Services Coordinator is responsible for delivering administrative, operational, and workplace services support to ensure the efficient day-to-day operation of the Vancouver and…
Added 1 hour ago
PH
Housekeeping Supervisor
Providence Healthcare
Vancouver, BC
- Other
Reporting to the Coordinator, Environmental Services, the Housekeeping Supervisor is responsible for overseeing a team of 16 staff, scheduling and coordinating work assignments,…
Added 1 hour ago
PH
Youth Mental Health and Substance Use Counsellor (Virtual Care) P1
Providence Healthcare
Vancouver, BC
- Temporary
…area and work site may be subject to change consistent with operations requirements and applicable provisions of the Collective Agreement and statutes. **Testing may be required. ***A…
Added 1 hour ago
ST
Youth Worker (WBYL)
Saskatoon Tribal Council Inc
Saskatoon, SK
- $23.02 to $28.77 CAD / hour
- Full-time
Provide mentorship, support and guidance to children, youth, and families within specific program areas.

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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