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Added 4 mins ago
LC
Épicerie Assistant Gérant/Superviseur temps plein jour Embauche feu vert
Loblaw Companies Limited
Cowansville, QC
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 4 mins ago
LC
Fruits et légumes Assistant Gérant/Superviseur temps plein jour Embauche feu vert
Loblaw Companies Limited
Cowansville, QC
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 4 mins ago
B
Senior Investigator, High Risk Team, Anti-Money Laundering Financial Intelligence Unit
BMO
Toronto, ON · YNG
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 4 mins ago
B
Software Developer
BMO
Toronto, ON · SCC
- Full-time
Evaluates new technologies for fit with the program/system/eco-system and the associated upstream and downstream impacts on process, data, and risk.
Added 4 mins ago
CA
Adjoint(e) administratif(ve)
Centurion Asset Management Inc.
Montreal, QC
- Full-time
…précis des communications dans le S: Drive. Assister le Property Manager dans la préparation des travaux et des bons de commande en y joignant les devis reçus des prestataires de services,…
Added 4 mins ago
LC
Produce Assistant Department Manager Full Time Day
Loblaw Companies Limited
Halifax, NS
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 4 mins ago
LC
Department Manager Full Time Day Greenlight Requisition
Loblaw Companies Limited
Prescott, ON
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
LC
Assistant Store Manager Fresh Full Time Day
Loblaw Companies Limited
Edmonton, AB
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 4 mins ago
BC
Assistant Head of Lighting
Banff Centre for Arts and Creativity
Banff, AB · AB- Banff, Alberta
- Full-time
…value in Performing Arts at Banff Centre is equally based in process as well as traditionally defined technical quality. We are looking for someone who is energetic and committed to…
Added 4 mins ago
LC
Meat Department Manager Part Time Day
Loblaw Companies Limited
Chemainus, BC
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
LC
Grocery Department Manager Full Time Day
Loblaw Companies Limited
Fredericton, NB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
LC
PCX Department Manager Part Time Day
Loblaw Companies Limited
Saskatoon, SK
- Part-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales…
Added 4 mins ago
LC
Pharmacist
Loblaw Companies Limited
Toronto, ON
- Full-time
This position reports to the Pharmacy Manager and is responsible for receiving, preparing and delivery of Rx accurately and timely. Ensuring adequate inventory levels to meet patient’s…
Added 4 mins ago
CS
Senior Account Executive, Europe
Carina Software
North Vancouver, BC
- £80,000 to £95,000 GBP / year
- Full-time
The Regional Sales Manager will be responsible for growing an existing book of assigned Navarik customers as well as securing Net New Customers across all solutions. This role is a highly…
Added 4 mins ago
EV
Coordinator, Marketing Operations
Elk Valley Resources
Vancouver, BC
- $80,000 to $100,000 CAD / year
Reporting to the Manager, Marketing Operations, the Coordinator, Marketing Operations manages customer shipments from agreement to payment and is the initial point of contact for EVR’s…
Added 4 mins ago
LC
Front End Department Manager Full Time Day
Loblaw Companies Limited
Garibaldi Highlands, BC
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
Senior Talent Acquisition Partner
Fusion Homes
Guelph, ON
…with quality to deliver an exceptional candidate and hiring manager…
Added 4 mins ago
LC
Bakery Department Manager
Loblaw Companies Limited
Brockville, ON
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 4 mins ago
AM
Cost Estimator
Array Marketing
Toronto, ON · Scarborough, Ontario
- $62,000 to $72,000 CAD / year
- Contract
- Temporary
Added 4 mins ago
LC
Deli Department Manager
Loblaw Companies Limited
Rothesay, NB
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 4 mins ago
LC
Assistant Store Manager- Trainee
Loblaw Companies Limited
Halifax, NS
- Full-time
Ready to lead with purpose? Join Real Canadian Superstore as an Assistant Store Manager in Training and build the skills to inspire teams, deliver exceptional customer experiences, and grow…
Added 4 mins ago
LC
Assistant Store Manager - Fresh
Loblaw Companies Limited
Yarmouth Indian Reserve No. 33, NS
- Full-time
Reporting to the Store Manager, the Assistant Store Manager will provide excellence in customer service. Demonstrate leadership by managing employees and effectively planning.
Added 4 mins ago
LC
Meat Department Manager Full Time Day
Loblaw Companies Limited
Winnipeg, MB
- Full-time
We’re looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in, you will have an immediate impact on sales and customer…
Added 4 mins ago
LC
Department Manager - Bakery
Loblaw Companies Limited
Halifax, NS
- Full-time
Candidates who are 18 years or older are required to complete a criminal background check. Details will be provided through the application process.
Added 4 mins ago
WC
Assistant Supervisor, Child Care (2026-378-CCFS)
WoodGreen Community Services
Toronto, ON
- Contract
Acts as Manager in Managements absence, including performing administrative tasks and directing and supervising program staff, students, and volunteers.

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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