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Added 46 mins ago
B
Senior Manager, Marketing and Commercial Operations
BD
Mississauga, ON · CAN Mississauga - Derry Road West
- Full-time
As the Senior Manager, Marketing & Commercial Operations for Waters Advanced Diagnostics Canada, you will provide strategic leadership for the Canadian Advanced Diagnostics business,…
Added 46 mins ago
TJ
Brand Manager
The J.M. Smucker Co.
Markham, ON
- Full-time
Reporting to the Senior Brand Manager on the business, assume a leadership role in the management of the brand(s), setting the annual strategic direction for the brand(s) including the…
Added 46 mins ago
C
Account Representative- Sales Training Program (Vancouver) October 2026
CDW
Vancouver, BC
- Full-time
…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…
Added 1 hour ago
A
Sales Executive, SAP Professional Services
Accenture
Toronto, ON
- Full-time
As a Sales Capture, Senior Manager you will be responsible to shape, sell and close large deals that are single or multi-service. Close sales opportunities resulting in profitable sales…
Added 1 hour ago
RS
Gestionnaire principal de la location/Senior Manager Rental
Ryder Supply Chain Solutions
Dorval, QC
- Full-time
Le gestionnaire principal de location (gestionnaire senior en location) est responsable de diriger l'unité commerciale afin d'assurer la rentabilité globale et la croissance de la gamme de…
Added 1 hour ago
CS
Active Living Manager
Cogir Senior Living
Ottawa, ON · Valley Stream
- Full-time
Coaching and Mentoring: We are committed to your ongoing growth and development. You will have the opportunity to work closely with our Regional and National teams, who will provide…
Added 2 hours ago
W
Principal Product Manager - Workday AI - Agent Factory
Workday
Vancouver, BC · Canada, BC, Vancouver
- Full-time
…running early adopter programs, and scaling to Workday's global customer base. This is not a strategy-deck role. You will be hands-on with agent architectures, evaluation frameworks, and…
Added 2 hours ago
WM
Managing Consultant - Gas & LNG (Americas)
Wood Mackenzie
Calgary, AB · CA-Calgary-Office
- Full-time
Customer committed – we put customers at the heart of our decisions
Added 2 hours ago
MH
Finance Assistant Manager
Mitsui High-tec (Canada), Inc.
Brantford, ON
- $80,000 to $85,000 CAD / year
- Full-time
…to expand our operations and are seeking a Finance Assistant Manager to join our team. This is an exciting opportunity to become part of a global organization at the forefront of innovative…
Added 2 hours ago
F
Senior Software Engineer
Fleetworthy
AB · Edmonton, AB
- Full-time
The Senior Software Engineer is a hands-on technical contributor embedded in our agile development organization, helping build and deliver our next-gen compliance platform. You bring the…
Added 2 hours ago
WM
Weldco Heavy Industries Ltd: Director of Sales
Weldco-Beales MFG Alberta Ltd
Fort Mckay 174, AB · Fort McMurray, AB · Edmonton, AB · ON
- Full-time
Reporting to the President & General Manager and serving as a member of the Senior Leadership Team, the Director of Sales & Business Development will lead WHI’s commercial strategy, sales…
Added 3 hours ago
ST
Program Assistant
Strides Toronto
Toronto, ON
- $46,662 to $54,339 CAD / year
- Contract
…Help Ahead program management and staff, utilizing a strong customer service approach, to contribute to high-quality services received by clients and families served by the…
Added 3 hours ago
TC
Senior Financial Analyst/ ERP Support Analyst (1 Year Contract)
The Corporation of the City of Markham
Markham, ON
- $102,464 to $143,867 CAD / year
- Full-time
- Temporary
The City of Markham is seeking a Senior Financial Analyst/ERP Support Analyst within the Financial Planning Division of the Finance Department. Reporting to the Senior Manager, this dual…
Added 3 hours ago
Non-Commercial National Account Manager, Team Lead
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…customers. The national account sales team develops strategic customer relationships to manage complex contracts. The Team Lead oversees the creation of comprehensive strategies and…
Added 3 hours ago
Sr. Director, Human Resources
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
As Senior Director, Human Resources, you will be the senior-most people leader for the standalone Ice Cream business in Canada and a member of the business leadership team. Partnering…
Added 3 hours ago
Paralegal & Manager, Compliance
Nestle Operational Services Worldwide SA
Toronto, ON · North York, ON
…highest standards of integrity? We are looking for a Paralegal & Manager, Compliance to join our Canadian Legal team in an exciting dual…
Added 3 hours ago
AA
Responsable d'Acceptation Client / Customer Acceptance Manager
Airbus Aircraft
Montreal, QC
- Full-time
Responsable d'acceptation Clien / Customer Acceptance Manager
Added 3 hours ago
M&
Mobile Care & Support Assistant
McCarthy & Stone
Toronto, ON · Scarborough Junction, ON
- Full-time
Professional Development: We support your growth with training opportunities, including the chance to work towards a Diploma in Health and Social Care and to progress to a senior care…
Added 3 hours ago
K
Senior Customer Success Manager
Klue
Remote, Canada
- $90,000 to $130,000 CAD / year
- Full-time
- Remote
As a Senior Customer Success Manager at Klue, you own the full customer relationship, from onboarding through renewal and expansion. You're the connective tissue: keeping every account team…
Added 3 hours ago
AU
Security Guard - Full Time -Rotational Shifts
Allied Universal
Timmins, ON
- $22 CAD / hour
- Full-time
…career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company…
Added 4 hours ago
OP
Administrative Coordinator
Oxford Properties Group
Toronto, ON · Scarborough, ON
- Full-time
…Scarborough Town Centre Management Office. Reporting to the Senior Property Manager, this role will be the first point of contact for the Scarborough Town Centre management office visitors…
Added 5 hours ago
M
Senior Manager, Organic Growth
Mistplay
Toronto, ON
- $120,000 to $165,000 CAD / year
- Full-time
Mistplay is seeking a strategic and hands-on Senior Manager of Organic Growth to help build and scale the organic acquisition engine for our fast-growing rewarded gaming platform. This…
Added 5 hours ago
O
Sales Enablement Manager
Owner.com
Toronto, ON
- Full-time
We’ll be scaling even faster in 2026 to keep pace with our customer growth.
Added 5 hours ago
RP
Business Development Executive
RJ Power
ON · Chatham-Kent, ON
- Full-time
The Business Development Executive will be responsible for identifying, developing and securing new business opportunities within the electrical engineering and power systems industry…
Added 5 hours ago
SI
Sales Manager
Synectics Inc.
Oakville, ON
- $70,000 to $75,000 CAD / year
- Full-time
We are seeking an experienced, commercially driven Sales Manager to lead the growth of our Motion Facades product line across Canada and the United States, with a primary focus on Canada…

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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