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Added 7 mins ago
CI
Project Manager (Nuclear)
Calian in Space & Technology
Toronto, ON
- Full-time
The Project Manager is accountable for independently leading and delivering nuclear and environmental programs from initiation through closeout. This role provides oversight across scope,…
Added 7 mins ago
K
Senior Engineer (Mechanical/Piping Design)
Kinectrics
Kincardine, ON
- Internship
Position: Senior Engineer / Analyst (Mechanical / Piping)
Added 7 mins ago
PG
Guidewire Claim Center
Pacta Group
Markham, ON
- Contract
Guidewire Senior Developer with ClaimCenter functional and integration API knowledge
Added 7 mins ago
EI
Portfolio Business and Operations Manager
Ekagrata Inc.
Toronto, ON · Greater Toronto Area, Canada
- Full-time
We are seeking a high-potential Business and Operations Manager, 3 to 10 years into their career, to drive day-to-day business management and revenue and profitability improvement across a…
Added 7 mins ago
T
Senior Manager - Software Development
Tangerine
Toronto, ON
- Full-time
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 7 mins ago
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Website Manager
OpTalent | Canada | Recruitment
Toronto, ON · Etobicoke, ON
- Full-time
The Digital Experience Manager is a fast paced, ever-changing leadership role that offers a unique opportunity for the right candidate to propel this company to the dominant position in the…
Added 7 mins ago
SH
Personal Support Manager
SE Health
ON · York, ON
- Full-time
As a Personal Support Manager (RPN - Registered Practical Nurse), you will oversee the delivery of client care for a community PSW team in the Central Simcoe Region. You will ensure high…
Added 7 mins ago
SC
Regional Business Development manager
Sysco Canada Inc.
Halifax, NS
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 8 mins ago
Senior Manager - Software Development
Scotiabank
Toronto, ON
Reporting to the Head of Engineering, Wealth the Senior Manager of Engineering is responsible for providing leadership and direction on end-to-end technology design and implementation.…
Added 8 mins ago
S
Regional Business Development manager
Sysco
Moncton, NB · Halifax, NS · St. John's, NL · Sysco Halifax
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 23 mins ago
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Content Development Specialist
Wellington-Altus
Winnipeg, MB · Toronto, ON · AB · Calgary, AB
- Full-time
Reporting to the Senior Manager, Training & Development, the Content Development Specialist will be responsible for content development in a multi-media approach through adherence to…
Added 23 mins ago
MC
Financial Services Associate, Contact Centre (Full-Time, Hybrid)
Meridian Credit Union
St. Catharines, Ontario
- $60,000 to $64,000 CAD / year
- Full-time
As a senior member of the Contact Centre sales/leadership team, the primary responsibilities for this position will be to understand the financial needs of our Members and provide the…
Added 23 mins ago
MF
Senior Manager, Solution Architect
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Join our team to engage in continuous learning and skill development in a supportive environment. Experience the best of both worlds with our hybrid work environment, where you spend three…
Added 23 mins ago
E
VP, Creator Marketing (Health & Financial Services)
Edelman
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Reporting into the Head of Creator, North America, this role is ideal for a senior leader who understands both the opportunity and complexity of creator marketing in regulated environments.…
Added 23 mins ago
E
VP, Creator Marketing (CPG/Food & Beverage)
Edelman
Toronto, ON
- $130,000 to $180,000 CAD / year
- Full-time
Reporting into the Head of Creator, North America, this role is ideal for a senior creator marketing leader who understands how creators shape culture, influence consumer behavior, and…
Added 23 mins ago
B
Process Automation Intern, Winter 2027 (Co-op/Internship) - 4 months
BMO
Toronto, ON · FCP
- Full-time
Resolves standard and relatively straightforward issues, referring non-routine issues to more senior team members and/or manager.
Added 23 mins ago
B
Public Relations Intern, Winter 2027 (Co-op/Internship) - 4 Months
BMO
Toronto, ON · BMOPLACE
- Full-time
…Relations Intern, you will get opportunities for learning and development at a large and diverse organization, as part of a team that touches all areas of the…
Added 23 mins ago
UH
Communications Operator, UHN Connect
University Health Network
Toronto, ON
- Full-time
Accurately locates senior administrators, on call personnel, physicians and other medical personnel as required in a timely manner
Added 23 mins ago
RI
Senior Manager, Operations
RXO, Inc.
Mississauga, ON
- Full-time
As a Senior Manager, Last Mile Operations at RXO, you will provide support to home delivery services for multiple clients and field operations. You’ll also maintain positive and ongoing…
Added 36 mins ago
A
Senior Software Developer, Cloud and Platform
Archipelago
Victoria, BC
- Full-time
We are looking to hire a Senior Software Developer, Cloud & Platform in our Victoria office. Healthy fisheries depend on good data, and good data depends on the platform you would be…
Added 36 mins ago
SC
Business Development Manager - Moncton
Sysco Canada Inc.
Moncton, NB
- Full-time
The Senior Analyst, Business Development drives Sysco's market position and financial growth by acquiring new business through strategic planning, advanced analytics, and effective contract…
Added 36 mins ago
OP
Senior Technical Engineer/Officer - Mechanical Engineering
Ontario Power Generation
Oshawa, ON
- Full-time
Ontario Power Generation (OPG) is looking for a dynamic, strategic and results-driven professional to join our team in the role of Senior Technical Engineer/Officer - Mechanical Engineering.
Added 36 mins ago
EE
Group Manager - Governance
ECG Engineering Pty Ltd
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Built on deep technical expertise, long-standing client relationships and senior professionals who have worked together for more than 30 years, ECG continues to grow across its…
Added 36 mins ago
SM
Senior Account Manager - Client Growth (On-site + Base + Uncapped Commission)
Setsail Marketing
Vancouver, BC
- Full-time
Added 36 mins ago
PS
Payroll Manager
Professional Staffing
Mississauga, ON
- $100,000 to $120,000 CAD / year
- Full-time
The Manager, Payroll will lead the organization’s end-to-end payroll function, ensuring accurate, timely, compliant, and efficient payroll processing across all employee groups.

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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