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Added 10 mins ago
BG
Service Technician - Shop
Brandt Group of Companies
Mount Pearl, NL
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 10 mins ago
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Business Customer Service Rep
Northwestel
Yellowknife, NT
- Full-time
Northwestel is looking for a new Business Customer Service Rep to join our team! In this role, you will be assisting business customers via phone and email to add or change services, answer…
Added 10 mins ago
EC
Personal Support Worker - Casual
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
Assists with meal service and nourishment delivery to residents and provides feeding assistance as required.
Added 10 mins ago
EC
Health Care Aide / Personal Support Worker
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
Assists with meal service and nourishment delivery to residents and provides feeding assistance as required.
Added 23 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $84,698 to $128,743 CAD / year
- Full-time
The Partnerships Senior manager/Manager will support the partnerships strategy, build credibility with senior decision-makers and coordinate with internal teams around shared objectives.…
Added 23 mins ago
NA
Clinical Support Worker - Community Residential Resources
NHS Ayrshire & Arran
SK
- Full-time
…in order to improve the quality of life of each individual service-user, both within their home and as part of their local community. Above all you must understand and be able to…
Added 23 mins ago
GF
Group Fitness Instructor - Zumba - St John's Torbay Road
GoodLife Fitness
St. John's, NL
- Part-time
…of the programming assigned and meets GoodLife’s standard of delivery, in all Group Fitness classes that serves to sustain and/or increase class…
Added 23 mins ago
IG
Production Manager
IMT Group
Ingersoll, ON
- $88,200 to $109,300 CAD / year
- Full-time
Elevate your expertise with IMT Precision! We are recruiting for a Production Manager to join our team and contribute to the delivery of essential manufacturing solutions with Precision and…
Added 23 mins ago
TU
Senior Project Manager – App Mod Program
The University of British Columbia
Vancouver, BC
- $11,397 to $17,081.58 CAD / month
- Full-time
…transition from one project to the next upon completion of the delivery of each project. These projects will be managed within the Program Delivery office. The Program Delivery office is…
Added 23 mins ago
HR
Technology Operations Manager
Hughes Recruitment & Strategy Collective
Hague, SK
- Full-time
Work with leadership and department managers to improve reliability, service delivery, and the employee technology experience.
Added 23 mins ago
TC
Technical SDM (Network Delivery Lead)
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
Technical Service Delivery Manager (Network Delivery Lead)
Added 23 mins ago
FR
Project Manager
Foresight Recruitment Group
Calgary, AB · Greater Calgary Metropolitan Area
- Full-time
Project Manager | Owners Representative | $105,000.00
Added 23 mins ago
BP
Project Manager Restoration
BELFOR Property Restoration Canada
Ottawa, ON
- $70,000 to $80,000 CAD / year
- Full-time
Respond to emergencies to ensure timely and effective service delivery.
Added 25 mins ago
U
Warehouse Unloader/Loader - UniFirst Canada
UniFirst
Kelowna, BC
- Full-time
Sort and stage clean garments and facility service items (e.g. mats, mops, towels) by route and delivery day.
Added 25 mins ago
B
Senior Manager, Commercial Cards Fraud Strategy
BMO
Toronto, ON · Halifax, NS · FCP
- Full-time
Acts as a relationship manager on assigned projects/programs and ensures alignment to overall enterprise and group goals.
Added 25 mins ago
BG
Auto Body Estimator (St Albert)
Boyd Group Services
St. Albert, AB
- Full-time
Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
Added 25 mins ago
Scotia Jarislowsky Fraser Portfolio Administrator
Scotiabank
Ottawa, ON
Actively listening and seeking client feedback on products, services and the delivery of client experience for purposes of client service and opportunity identification
Added 25 mins ago
M-
Responsable de livraison technique principal, IA Souveraine
Mila - Institut québécois d'intelligence artificielle
Montreal, QC
- Full-time
Position Summary: Senior Technical Delivery Manager, Sovereign AI
Added 25 mins ago
I
Operations Coordinator
Intelcom
Fort St. John, BC
- Full-time
…Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge…
Added 39 mins ago
W
Associate, Financial Planning (Colin Ryan Wealth Management)
Wellington-Altus
Winnipeg, MB
- Full-time
Reporting to the Senior Portfolio Manager & Senior Wealth Advisor at Colin Ryan Wealth Management, the Associate, Financial Planning, supports the delivery of personalized financial…
Added 39 mins ago
SH
Field Nurse Case Manager (Montreal & Ottawa)
Sentrex Health Solutions
Ottawa, ON · Montreal, QC
- Full-time
The Field Nurse Case Manager (FNCM) is an integral part of the Patient Services team, responsible for the coordination and delivery of services related to the patient support programs…
Added 39 mins ago
SH
Gestionnaire de cas Infirmière de terrain bilingue/ Bilingual Senior Field Nurse Case Manager (Montreal, QC)
Sentrex Health Solutions
Markham, ON · Montreal, QC
- Full-time
Accomplir les tâches associées à l’inscription des patients et des professionnels de la santé conformément aux protocoles du programme et aux procédures applicables du service.
Added 39 mins ago
A
Geotechnical Engineer -Project Manager
AECOM
Burnaby, BC
- $112,000 to $160,000 CAD / year
- Full-time
AECOM is currently seeking a Geotechnical Engineer -Project Manager to lead consulting delivery of engineering services for various infrastructure projects in the Vancouver and other…
Added 39 mins ago
AC
Financial Consultant - Provencher Branch
Assiniboine Credit Union
Winnipeg, MB
- Full-time
Stay informed on financial industry trends, competitor offerings, regulatory changes, and internal processes to ensure the delivery of relevant, high-quality advice and service.
Added 39 mins ago
E
Site Project Manager
Ecolab
Calgary, AB · CAN-Calgary Office Quarry Park
- Full-time
The Site Project Manager owns end-to-end delivery of CoolIT liquid-cooling deployments at assigned customer sites, from project handoff and site readiness through commissioning, customer…

Felix

CX Coordinator, Pharmacy

Remote, Canada

Remote

Full-time

Apply About employer

Applications open in a new tab.

Job details

Job type: Full-time
Workplace: Remote
Posting language: English
Posted: Oct 6, 2026

Original job description

About Felix
Founded in 2019, Felix is a digital healthcare company that puts the patient in control of their own health and wellbeing. We’re passionate about building technology and beautiful customer experiences to make healthcare more accessible (and more enjoyable) for all Canadians.

Felix is Canada's first end-to-end healthcare experience, providing online treatment, prescription delivery and ongoing care. We deliver care across a growing range of daily health categories such as weight loss, birth control, menopause, erectile dysfunction, acne and more.

About the Role

When a patient reaches out to Felix, you're often the most important person in their healthcare journey at that moment. This role is about more than closing tickets - it's about making sure people feel heard, get real answers, and leave the interaction better off than when they started.

You'll work primarily through chat and email, handling a meaningful volume of conversations each day. You'll need to think on your feet, navigate systems quickly, and resolve most issues without handing them off. It's a role with genuine ownership and genuine impact.

If you're someone who gets satisfaction from solving a hard problem well, who reads between the lines of what someone is asking, and who wants to build a career in a fast-moving, mission-driven environment - this is a strong fit.

You Will

Provide warm, attentive, and genuinely personalized support to Felix patients through chat and email
Collaborate with pharmacy, medical, and logistics partners to support patients across their healthcare journey and shape the future of patient care
Guide patients through onboarding with patience and clarity, answering questions on pricing, process, or product so they feel confident moving forward
Work alongside AI tools with great attention to detail, with the ability to spot where an AI-generated response falls short and suggest how it could be better.
Serve as the voice of the patient, capturing learnings and sharing insights across the Felix organization
Spot patterns, flag gaps, and help improve how we support patients over time

You Have

Experience in a customer-facing role (thriving in high volume is a strong plus)
Experience with Intercom Helpdesk or a related platform
Telehealth or digital health background is a bonus

In any case, you'll stand out if you:

Communicate with precision and warmth - you write clearly and can break down complex ideas simply, all while making the person on the other end feel genuinely cared for, not just informed
Are a self-directed problem solver - you make confident decisions with the information available, and take initiative without needing constant direction
Have natural curiosity - you ask questions others don't, dig into the root of problems, and genuinely want to understand how things work

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first, work from anywhere in Canada
Incredible culture powered by a highly collaborative and high-performing team
Large impact at an early-stage technology company
Professional development opportunities, working closely with founders and the senior leadership team

Location: Remote (Canada). We are currently working remotely and are open to candidates from anywhere in Canada.

Open vacancy: This posting is for an existing vacancy at the company.

Our commitment to an inclusive team culture means embracing diversity and offering equitable access to opportunities and resources for people who might otherwise be excluded. During our recruitment process, we provide accommodations at any stage. Candidates can communicate their accommodation needs to the hiring manager directly or by emailing accessibility@felixforyou.ca.

Recruitment Fraud Alert
Please note: We have been made aware of fraudulent recruiting activities where individuals pose as Felix representatives.

Communication: We will only ever contact you from an official @felixforyou.ca email address.
Interviews: All interviews are conducted via Google Meet; we never interview via text-only platforms (like Telegram or WhatsApp).
Payments: We will never ask for credit card information, bank details, or payments for "equipment" or "onboarding" during the application process.

Use of Artificial Intelligence (AI) in Hiring Process

Felix Health may use AI-driven tools to screen and assess applications for this position. These tools may perform an initial review, sort, and/or score job applications based on the minimum qualifications and other job-related criteria as outlined in this posting. All final decisions regarding hiring will be made by the hiring manager.

Apply About employer

More about this job

Responsibilities

Provide personalized support to patients via chat and email while collaborating with pharmacy, medical, and logistics teams. Act as the voice of the patient to identify patterns and improve support processes through detailed feedback.

Requirements

Requires experience in a customer-facing role and familiarity with helpdesk platforms like Intercom. Candidates should possess strong communication skills, a self-directed problem-solving mindset, and high attention to detail.

Skills

Customer support
Chat support
Email support
Intercom
Problem solving
Attention to detail
Communication
Telehealth
Digital health
Pharmacy operations
Logistics coordination
AI tool collaboration

Benefits

Full medical, dental and vision benefits
Maternity/paternity policy
3 weeks' vacation
Competitive compensation
Stock option grant
Remote first
Professional development opportunities

Remote locations

Canada

Remote locations (standardized)

Canada

Visa sponsorship

Not detected in the job text

Keywords

Customer Experience
Pharmacy
Digital Healthcare
Intercom
Helpdesk
Telehealth
Patient Care
Remote Work
AI Tools
Operations
Customer Support
Communication
Problem Solving
Logistics
Healthcare Technology

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